“I placed an order but noted they were going to send an alterative item I did not want so I immediately canceled the order. It has been a month and five phone calls and my refund has not been processed in the bank. Also I received an item without its plug today. It is useless! I have called and complained. They are doing nothing about either issue. Some items are fine, some are cheaply made, and some disputes are not fairly resolved. I will not buy from them again and do not recommend them to anybody!”
“I got hooked on temu brfore I knew what hit me. I have purchased over 80 times from them.
In recognition of my high standing, they send me an email telling me that becsuse of my huge numbers of purchases that I've won 5 free items. It then told me to pick 5 items.
This next step took me a couple of hours becsuse I wanted to make the most out of these five freebies.
After I picked all five, it tells me that I'm also winning a sixth item and leeds me to a catalog site where I can pick a 6th item.
So I did, then it tells me that for that sixth prize, I needed to give them a bunch of my contacts. Feeling really manipulated, I gave them 6 or 7 and that was it. I even called everyone whom I shared their contacts and told them to just delete anything from Temu. I was only short one penny to reach my shared request.
I got upset and refused to give them another word or even a look
So even though I had already picked our my 5 free items, I lost all of them because I wouldn't give them any more of my contacts.
I was one penny a¹way and now I'm out of all their false offers.
Disgusted with the entire operation
They may never see me again on this sight”
“I ordered 3 wigs from Temu. They have very low quality construction and sent wrong colors
. Not the colors I ordered or the style that was shown. They think they will get away with it because they are cheap and it’s a hassle to return. They use cheap materials and construction on many items. Amazon has better quality wigs in sane styles but much better construction. The wig cap shows thru on one wig and the side panels show on another, the color is wrong on one that I ordered platinum blonde and it came light brown. I don’t know if I ever will order from Temu again.”
“BEWARE I ordered from Temu package was sent out for some reason it only had my city and state location no house address but all my address was updated on Temu so fed ex got the package to deliver but couldn’t because of insufficient address so I called customer service at FedEx they told me I had to contact Temu so they could get in touch with FedEx to get right address so I did Temu told me I had to get in touch with FedEx which I did Temu just gave me the run around so I guess I’m out of money on that order but be sure I will NEVER order from them again”
“I order size XXL. It is not a XXL. Comparing to the mall. I would say it was a medium or large. They need to get sizing right! I waited 2 weeks for this”
“Biggest scammers I have ever come. Across the lured me into buying an airfryer for R19 and also freebees to approx R3000 which I chose but the moment I paid all the airfryer and free goodies were gone they steal from our poor South Africans and when you receive the items is is made of the most inferior and rubbish material, stay away from this thief company and rather buy local I have proof of their scam and reported the to ICASA”
“These folks are scammers. They tell you,
We are giving you 3 free gifts, after you reached $50.00. Then they manage to charge the customer for the free gifts. If they continue to trying to scam me, I going to stop ordering from those lousy folks.”
“Without a doubt, the worst company I have ever dealt with. All China products that are cheap junk. Don't ask for a refund. You will never see it. They have owed me $54 for 6 months now and even my bank can't find a legitimate person to talk to. Delivery takes 4-6 weeks and arrives damaged, open and in some cases wet and moldy. Clothing doesn't fit right and household items are smaller than the pictures and plastic. This company should be shut down.”
“You lie and falsely lead people to think they are going to get deals after buying items when they are not giving them anything they charged me twice for the same items they bug me about buying things harasses me daily lies repeatedly”
“On Oct 2-24 i placed a order at 602pm (it is a trick they send to spin the wheel & basically its a scam you are lured into buying & instantly they take the money from your account ) upon realizing my mistake i promptly cancelled my order in less than 5 minute , well here is the Scam
Refunded
Order time: Oct 2, 2024Order ID: PO-211-18661906222631007
Refund issued by Temu for the canceled item. It needs to be processed by your financial institution
We've issued your refund for the entire order of 1 item that you have requested to cancel.
Total refund amount:
$55.44
Visa ...8054
View proof of refund sent by Temu
The date refund will be issued by financial institution: Oct 9-22
called on 10/4-24 the rep was trained to give BS
Here is what i call day light robbery , hold your fund under the BS pretext - they should be banned from doing business in US , I bet tons of customers have been a victim of such Scam”
“WORST CUSTOMER SERVICE EVER!!
LONG DELIVERY TIMELINE. NO SUPPORT TO CUSTOMER. CUSTOMER EXECUTIVES ARE LIKE ROBOTS, BASICALLY THEY ARE GOOD FOR THING. ALWAYS SAY "SORRY APPOLOGY WE UNDERSTAND YOUR PROBLEM BUT WE CAN'T HELP YOU WITH THIS ISSUE".”
“Terrible experience with temu,do not shop here,unable to send back my goods ,they never sent me invoice ,also quality very poor .Will never shop there again”
“IF I COULD PUT ZERO, I WOULD. MY PAYPAL WAS HACKED AND ORDERED WAY OVER $300 ON TEMU. THEY WILL NOT REFUND MY MONEY, ONLY GIVE YOU TEMU CREDITS. I DID NOT WANT THEIR STUFF ANYWAY. ALL YOU GET IS EXCUSES AFTER EXCUSES AND YOU’LL STILL BE OUT YOUR MONEY. RUN, DO NOT WALK, FROM THIS COMPANY. EVERY EXECUTIVE THEY HAVE ONLY GIVE INITIALS AND MADE UP EMAILS AND ARE BASED IN CHINA. IT IS A MONTH LATER AND I AM STILL FIGHTING THEM FOR MY MONEY. DO NOT SHOP HERE. WATCH MY VIDEOS BELOW.”
“Disappointed with Temu's Service
I recently ordered a blue band watch from Temu, but to my surprise, I received a white one instead. I immediately reached out to their customer service, hoping for a quick solution, but unfortunately, they were not helpful in resolving the issue. Now, the price of the watch has gone up with the 10 time higher.
When I order the watch it’s 8 Aed and now it’s 80Aed as it shown in the attached pictures.
As a customer, I expect to receive what I paid for and to have responsive service when something goes wrong. Sadly, my experience with Temu was disappointing. I hope they improve their service for future customers!”
