“My original order was delivered to the wrong address. When I informed Temu about the issue, I got apology and message that the same order will be immediately resent. After that I was daily informed about location of my parcel until today’s delivery .”
“As I received my purchased item through Temu, I received the package through a third-party.
I called Temu directly and was on the phone with a Representative for a half hour with no resolution to the issue that I had with the delivery.
I explained that I was to receive the item on the 25th of February and received the item on the 18th of February. Fine. However, there was no proof of delivery (no update, no email) to indicate of such.
Not only that, the outer package looks like it was deliberately torn open.”
“I've received some good, some not sized properly or just cheap looking. I wish I could browse temu without all the spinning wheels, coupons, offers. Just let me browse.”
“They offered me all kinds of free stuff, which I picked out and I also bought a couple of things. Come to find out two days after I bought the stuff they had charged me for everything except one item! I have not received my items yet and I am going to contact PayPal and request temu not be paid. They are a total RIP”
“I've ordered several items. The only problem I had was that some of the product wasn't in the same package. However, the tracking says it was. Other than that the product is fair for a great price. I can't complain about that. I use temu A lot. Not very many if any problems”
“I placed an order said I would get 4 free gifts with the order and then when I went to place the order they are only sending one free gift not 4. A little false advertising, a scam. I will think twice about ordering again.”
“This is going on 2 weeks I ordered Billings Montana t-shirts two of them and they sent me two Buffalo New York t-shirts and I'm not getting no response they keep sending me these number tickets over my email they keep apologizing but they are not resolving nothing I should be either getting a refund or two free t-shirts”
“Your delivery service is terrible
I am ordering from Shein.
Their delivery service is much faster
Where is this stuff coming from? China
My goodness, Your delivery service is so slow, by the time I get it, I have forgotten what I ordered.”
“Temu customer service is AI generated responses that rarely address the issue you are contacting them about. Some of their sellers are quite dishonest and Temu allows that. I have often ordered one item and received another in its place. Temu says contact the seller. The seller says they sent the correct item. I send them a screenshot of their advertisement to prove it was not the correct item. They say they will look into it and Temu contacts me. Temu says they will look into it. After three days and many wasted hours nothing is resolved. Temu says your ticket is closed, dispute resolved. I am out $40 and will never shop on Temu again.”
“I am very happy with Temu customer service and products. They respect the customers. I’m a frequent customer. I think that other venders are jealous of Temu.”
“I ordered around 25 products from the Temu website, and while the pictures initially looked promising, I was disappointed with the quality of the items upon arrival. They seemed poorly made and did not match the images, which gave the impression that they were heavily photoshopped.
Additionally, I experienced significant delays in delivery, which felt intentional. Although I received a $5 credit for the inconvenience, the catch is that you must place an order of at least $40 to use it.
Based on my experience, I would advise against shopping at Temu. It’s better to buy from local stores, even if it costs a few dollars more. You’ll receive better quality products, faster delivery, and a sense of trust in your purchase.”
“The promotion of receiving free gifts is misleading and dishonest. I followed the instructions to receive six gifts by placing the gifts I wanted in a box labeled “free gifts.” Instead of receiving the gifts, I was charged $110. The instructions on the event page instructed me to order up to $55 in additional items to qualify for the free items. Once I ordered the extra items, I was told I qualified for the six gifts. Once the paid items were ordered, I also ordered the free items, but instead of receiving the items for free, I was charged. When I spoke to customer service, I was told that I had to pay for the items in the boxes labeled “free” before I qualified to receive free items. Those instructions are not in the rules, and I found the boxes labeled “free gifts” misleading.”
“Hey look we love y'all products I'm not even mad that they take long to get to us some of the products have been wrong at times but for the price I wouldn't argue about it but if y'all say we have free stuff then why don't y'all send it you guys have the addresses I have never gotten any free products from y'all I feel like y'all draw people in to buy more stuff just give them the free stuff already SMH”
“I purchased a pair of floral trousers and the inside seam above the knee on both legs pulled apart as it wasn’t cut and machined properly. They are not allowing enough fabric for the seam to be held together and it frays and pulls apart. AND I only wore them once demonstrating a factory fault.”
