“Like their products but customer service is something to be desired. Have had several issues regarding delivery and have been given generic answers as if they were reading from a scrip. Last call was totally unfruitful as before.”
“😅 My friend purchased items. Before I did ⚠️ warn him about this. They delivered Toys not real stuff he was looking for. Am very sorry. Toys? You kidding me”
“I believe that the two orders I received were Not as advertised. Sent back $500.00 s worth of falsely advertised clothes to their Canadian point of shipping a month ago and have not received any refund… sizes were off, photos were enhanced”
“I ordered a 26 inch dog bed dog bed and I received a 20 inch bed. I called to return the bed. They said I could keep the bed but it would cost me another $11.00 for them to ship me the correct size bed. I already paid full price for the larger bed. Why do I have to pay another $11.00 to get another bed, that I paid for already.
They gave me the run around over and over. I will not do business with them again!”
“I cannot believe how long I've been waiting for my order and I'm being told it can be e delivered up until 3/26. I placed my order in January. This is a terrible company well lesson learned I'll never order anything from them again. I can't believe with such bad service their still in business.”
“I have been using Temu for about 2 years with little problems, whenever I get a product that didn't meet expectations, I received a credit without having to return the item.
I have ordered from the local warehouse twice, the 1st came 9 days late, I'm in Florida, it started in NJ, then went somewhere, then to Opa Loca, about 30 miles from me, then a few other places before arriving at my house. I was given a partial credit but it was frustrating.
I ordered another product from the local warehouse in Chicago, took 5 days to leave that warehouse, then to multiple locations, then to Opa Locka, now to Indiana.
No more local warehouse purchases. Besides charging $2.99 for delivery, takes longer than coming from China.”
“UniUni delivered my package to the wrong house..I sent them a picture of my house..got a certificate for a refund but Temu would not honor it..I got no refund so beware they will scam you big time”
“My original order was delivered to the wrong address. When I informed Temu about the issue, I got apology and message that the same order will be immediately resent. After that I was daily informed about location of my parcel until today’s delivery .”
“As I received my purchased item through Temu, I received the package through a third-party.
I called Temu directly and was on the phone with a Representative for a half hour with no resolution to the issue that I had with the delivery.
I explained that I was to receive the item on the 25th of February and received the item on the 18th of February. Fine. However, there was no proof of delivery (no update, no email) to indicate of such.
Not only that, the outer package looks like it was deliberately torn open.”
“I've received some good, some not sized properly or just cheap looking. I wish I could browse temu without all the spinning wheels, coupons, offers. Just let me browse.”
