“This is a review for Temu in the UK - they have closed their UK website - too many bad reviews!
PO-210-01540734956153889-D01
BEWARE! This company does not comply with British retail law, if you purchase in the UK
The above order was delivered by 'EVRI' (our worst UK delivery company!) - late! (Temu gave a £4 'late' refund). (EVRI used to be called Hermes - which if you read their review history anywhere, you will discover has one of the worst review histories ever.)
Temu refused to refund for two missing items - saying that the goods left their establishment intact. However I know they were missing. They do not show any evidence of 'inclusion' in their response, but they have my photographic evidence that they are not on the tray that I unpacked them on. So it's their word against mine.
They were very quick to deny my claim.
On further examining the package it is clear that it was ripped - then 'repaired' with clear tape. So if Temu have 100% integrity - and I can assure you that I do too - then it must have been 'nicked' by the courier. When EVRI were Hermes one of their couriers went through an elaborate procedure to 'deliver' an expensive leather jacket. His false completion of 'sorry you weren't in' card and false pictures of it on our doorstep - then walking away with the 'Joe Brown's' leather jacket box without ringing the bell, were all captured on CCTV - only to be accosted by my partner - in bare feet - to wrest the package off a very sheepish thief 100 yds down the road. He performed his 'trick' directly under the purview of the CCTV front door camera!
The courier who delivered the Temu package was very camera shy - he wore a black close-fitting hoodie - with just a tiny part of his face showing - and carefully placed the package in the 'parcel chute' - ripped-side down - in the 'proof of delivery' photo. Whilst his identity would be easy to ascertain if Temu took it further - he probably felt more confident that it would be difficult to retrieve the delivery information and who and when had tampered with the package en route.
Temu have refused to claim from the courier company and will not engage in insurance-claim processes.
They have refused to engage in any discussion about the sender being liable if non-delivery occurs in the British retail law processes.
We take online platforms and payment systems for granted in the UK. In the rare event of non-delivery occurring with eBay, they are very good at rectifying the problem - as are PayPal - who I believe were very closely aligned with eBay. Amazon too are very good at refunding for missing items (even when they too were hit with 'interception' fraud in my district.) But Temu? Be wary.
So what do I do about Temu? I can assure you - with as much photographic proof as I can - that the items were not delivered - which if Temu's response is to be believed - must have been removed in transit. I would be willing to sign an affidavit to state the items were not present.
The courier who delivered the package was very keen to hide his identity from my CCTV cameras - and placed the package in the delivery chute so you couldn't see the 'tear'. He wore a hoody masking most of his face.
Stupidly I have another Temu order in the pipeline - but it is my last. And hopefully it will all arrive in an intact package - presumably by 'EVRI/Hermes' (Who are due for a name change soon - not long now until they reach their 'poor review' threshold!)
With the Temu App now uninstalled - it's Adieu from me.
Adieu”
“I had very bad experience with TEMU. When you on the pictures looks amazing but when you receive actual product you get depressed. items very cheap and bad quality. i will never buy anything from this site. don't waste your hardearned money.”
“i did place order on temu they did delivered to wrong state, they never give me solution, i try to get refund but i do not received the order to send back, i lost money whit temu, they have bad customer service”
“Bought dress shoes. Liked look and price. First time I wore them all day in court hearings, my feet really hurt. 5 days later much better, but still some soreness.
Never buy shoes from temu.”
“I ordered a half dozen toys, 2 were 'defective'. One was missing an essential part and the other had a part that wasn't glued as it should have been. I was given credit for one product only. Their policy is 'only one credit/return per order'.”
“I buy from this shop. I pay but never get any mail og recpite for the buy. And no history in my prodil.
Have sens over the recipet to cuatum aupport but they said am a liar and no help.
I will not recomend this type of shop whit this support and help.”
“Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!
When I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.
I feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!
All I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks”
“Scammers. Don't order from them. They sent broken items. When you returned the broken items, they didn't find it. You have to show proof that you sent the product. Sometimes they didn't send some items. When you asked refund for those missing items, they didn't refund you. Their Customer service is wrost”
“horable just bad in all that place i never want to return to it's all a scam and there trash items my toy broke in two days note that i did slam it into the ground. That has nothing to do with their stuff being a scam.”
