“Everything the quality is horrible. The description on the website is nothing like what you actually receive. The first few times I ordered it wasn’t bad but has gone downhill fast will never order from them again.”
“Yo, those products are a total rip-off! I ordered six things, and they were all super low quality. The clothes didn't fit right, and the hairpin was like, super cheap. Don't even think about buying anything from them. And the shipping? Don't get me started. Three packages took almost a month to arrive, and I live like, right by the beach!”
“Temu shut down my account because their Chat refused to accept written proof showing payment of a charge that my bank mistakenly withheld. I submitted a letter at Temu’s request from my bank confirming the bank’s error, along with statements showing Temu was paid for all charges. Temu then wanted another letter from the bank, but would not tell me what amount was allegedly owing or what date. The Director of Customer Care in the Temu Boston office, Joy Lee, does not respond to documentation. Temu needs to substitute automated Chat representatives, along with their Director of Customer Care, for real people who comprehend a fairly simple situation. Temu does not respect or value their customers because they have the volume. The government should shut down Temu and not TikTok. TikTok respects their users.”
“Never order from this website extremely poor customer service they are never on time .. it’s been 1 month I didn’t recive my parcel they are failed for the delivery services… SHEIN and Amazon is the best website to order something …”
“Temu is a fraudulent shopping site. We didn't receive our order, and Temu customer service refuses to re-ship or issue a refund. Do not shop there—it's a scam.”
“Temu has a very Bad habit of Bait and Switch when it comes to Offering You Coupons because They Promise You a let's say Order this and get $100 dollars in Coupons and then They $2 if you buy $35 , and $5 if you buy $50 dollars but then they change it up at checkout and You have to buy more stuff , IT'S A SCAM EVERY ONE Buyers BE Aware .”
“I ordered 4 items on temu. I paid for everything that I was told to pay for that includes customs. When I track my oder it says that it was delivered even though I did not receive that oder. Nor did I get a call to come and pick up my parcel. I am sooo disappointed, this was the second time placing an order on temu”
“Big scam and phishing systems.
Poor quality and sizes way smaller than actual regular sizes. Returned some items and get only 50% refund
Few people got links during this process and money withdrawn from their accounts Temu big scam and phishing and theft provider”
“Temu is a scam and fraud. First they send me a wrong size after that they said give us back i send it again after that they didnt give me refund... After that they send refund in temu account with condition now you can buye with double amount.. Refund 46 with condition purchase of 90 aed... Means if u again get the wrong product next 180 aed...
They didnt give me back my money... Frauds”
“Full disclosure - I never got to actually buying anything from Temu. On two different occasions, I attempted to shop on the site. A spin of the wheel yielded 3 "free" items. Free? Really?! I put items in my cart that were part of a "special sale". When I went to check out, the final price (not including tax) was a few dollars higher than than it should have been if you just added the original prices of the items together. Since this happened twice to me, I'll give Temu a miss.”
“It's a scam .I ordered 12 things paid less the discount or 2000 rand and see they only sending the 3 cheapest items .on querying the order via the email received on tracking the order it directed my queries to Howly.I was told to pay a 1dollar fully refundable fee .Even my card details that was with temu came up and all I had to do was put in my ccv number .
As soon as I mentioned my problem I was told to contact temu directly and on checking my bank account 2 mounts of 18..38 rand and 533.04 rand came off.Temu is saying it's not them.But if so then they not a secure site for your bank details and security and also based on the order you can't put it past them to be in on the scam”
“It's a company with extremely poor customer service. Beatrice within the customer service team acknowledged that two of my items was never delivered and rather than rectify the situation by refunding or simply shipping the item I was basically told I'm a liar, they don't care and stop contacting then. Anyone reading this I would think twice before using there services!”
“I purchased a siphon hose that has never showed up! Vegas scam company on the net! Please do not purchase anything from these people force them out of business! I would’ve given them a -10 stars if available!”
“Sadly I received my items but the quality is bad I ordered some gardening stuff is all plastic and bent easily the long hanging studs are broken in half already, I would not recommend or buy from Temu anymore”
“This was the worst customer service ever. I was never told it would cost me 7.99 to return an item. If I had of known that then I would of kept the item. I didn't want to use my credit on shipping it back to your company. I am very disappointed in this experience and will not recommend your company to anyone. I should have received my credit back due to not being notified of your plans. Worst experience. Then when I asked to talk to a manager I was told I couldn't. Not acceptable.”
“First order, they kept deducting money from my account . I used Pay-Pal and I was refunded most of the money. I received my order which was a box of plastic straws that I didnt order for $35.00. Its a SCAM company.”
“Temu sent me something I didn't order, and are making me wait 72 hours for their mistake, to allow me a refund or a return of the unwanted unordered item bad customer service.”
“They took out money from my account and are not refunding money ,they set up a account and took my money. Beware it will happen to you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
