Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Joseph

Tentsile 5 star review on 20th September 2022

Henrik Svahn

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They can’t even ship the products they are changing people money for. So disappointed. Month & a half yet nothing. They don’t even realize they haven’t shipped product yet keep sending me emails asking for a review. Didn’t want to trash them in public, but...”

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Posted 4 years ago

“I’m really glad that I went with this company for my hammock tent/tree tent the products are made extremely durable and when it comes to customer service as I stated on one of there Facebook posts it’s above any other company I’ve purchased from Alex and the team answered every single question I had and there were many because I wanted to know I was making the right choice I mean let’s face it the price tag isn’t cheap but I’m a firm believer in “you get what you pay for” and these tents are extremely well made and worth every penny so if you’re thinking about it just do it you won’t regret your purchase and if there happens to be any problems the team over there is going to make it right and that’s what sets them apart from another company they take care of their customers..... god speed Alex/team and safe travels/camping.!!!!!!”

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Posted 4 years ago

“Love my stingray.”

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Posted 4 years ago

“Loving our* Stingray: the product itself, quality, customer service - and how we see the world with it. Pure fun. (*Ok ok, it was an anniversary gift from me to my dear husband. But somehow I cannot stop calling it "ours". Sorry.)”

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Posted 4 years ago

Thanks for the feedback, Natasa! So glad you are enjoying 'your' Stingray - it's a great tent! Keep having fun - that's what Tentsile is about! Thanks, again. :)

Posted 4 years ago

“Ich bin trotz etwas Schwierigkeiten in der Lieferung (Corona sei dank!) sehr zufrieden mit dem Produkt, hält absolut was es verschspricht, gut verarbeitet, gute Materalien. E-Mail support hat schnell geantwortet! Bin super zufrieden und kann es nur jedem weiter Empfehlen!”

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Posted 4 years ago

Nico, thank you for the feedback - so glad to hear the positivity. Indeed these have been difficult times amid Coronavirus, and we have been working around the clock to ensure quality, delivery and customer service remains high. So happy this was your experience. Enjoy your Tentsiling! :)

Posted 4 years ago

“J’adore vos produits et la qualité de celle-ci. Malheureusement, toute commande que j’ai effectuée avec vous avait un problème : soit un item manquant, soit le mauvais item.”

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Posted 4 years ago

Thank you for the feedback. We try and our best to listen and respond. The pandemic had been a tricky time for many people. Again, thank you. :)

Posted 4 years ago

“Ho un problema con la coperta acquistata recentemente , entra acqua”

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Posted 4 years ago

Thank you, Joseph. I am sure the customer services team is helping you with these issues. Please ensure you are in contact with us. :)

Posted 4 years ago

“I was very impressed with both my tent and also the tentsile support team. I reached out to them in an email and they responded within an hour. 5 stars for both there product and there team!”

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Posted 4 years ago

Thanks, Joseph. Our Customer Support team have been working extremely hard during these strange pandemic times! Much appreciated! :)

Posted 4 years ago

“Website easy to use. Had a trouble with shipping cost but solved in 12h”

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Posted 4 years ago

“This is easily the best purchase I have made this summer - my whole family loves this thing, and we've already spent hours every weekend relaxing in the trees. Couldn't be more impressed with this hammock, and the quality and finish are top notch. Looking forward to many more summers with friends and family hammocking together!”

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Posted 4 years ago

What a lovely photo, Ken. Thanks for sharing! Yes, we too love the Trillium Mesh! A great fun and comfortable product! Keep enjoying and we're alway happy to see more photos, if you have time! Thank you. :)

Posted 4 years ago

“I have the Stingray tent, and absolutely love it and can't really go back to regular tents. Why, well because sleeping in a tentstile tree tent is the most comfortable and best sleep I have ever had camping. Also set up was pretty easy once you have the tree configuration figured out. Yes there were times where I had really jerry rig my straps to get the tent up properly but even then after all that hard work was totally worth just sleeping above the ground, and feeling light breezes moving the tent in such a calm and relaxing way. Honestly I keep trying to get friends and family to buy this tent because there is no other TENT out there like this. Really love my Stingray, tentsile tent.”

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Posted 4 years ago

Thank you for the feedback, Benjamin. Glad you've been enjoying it! We agree with you - going back to ground tents is not easy once you've had the comfort of a tree tent! Thanks for sharing! :)

Posted 4 years ago

“It’s just fantastic to be so integrated to nature! I love it!”

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Posted 4 years ago

Thank you, Anonimo! We love being in nature too! :)

Posted 4 years ago

“I bought a tensile tree tent a while ago because I love being in the great out doors it’s great tent that I can travel with and I can’t get enough of it I would love to buy a bigger one but I can’t due to the price maybe this is something tentsile can work on the bring the price down”

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Posted 4 years ago

Thank you, anonymous. We have made the decision not to compromise safely for price, so the expense reflects our quality materials and safety engineering. Please always check in with our Customer Support team, as we often have used or repaired tents we can sell for cheaper. I hope this helps.:)

Posted 4 years ago

“I absolutely love it. Definitely an upgrade from. A hammock or a tent. It is sturdy and comfortable and very warm. Takes a bit of getting used to the setup but we feel like pros now. I would recommend to anyone.”

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Posted 4 years ago

Thanks, Vicki! Yes the first few set ups can take a little longer, but after that it can be pretty swift! We agree it is much for comfortable than a hammock or a ground tent, so thanks for sharing! :)

Posted 4 years ago

“To start the customer support is nothing short of amazing. I have owned a tentsile for 5 years now and has been set up all over the place. The tent is durable, light weight, easy to set up, comfortable, and looks like a space ship. After all this time I learned what needed to be approved upon. I can say proudly tentsile uses their product, they listen to reviews and every single issue I thought could be improved has been taken care of since the first model. Thank you so much for a great product and friendly staff. Tentsile for life! TFL”

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Posted 4 years ago

Thank you so much for the feedback, Max. We agree, our Customer Support Team has worked incredibly hard to help ever single customer have the best deal or best experience, so we couldn't be happier to hear what you have to say. And glad you have noticed our improvements - we do listen to our customers' input and do what we can to change and improve to best fit your needs. Again, a huge thank you. :)

Posted 4 years ago

“Great and sturdy product! Love how easily and nearly everything gets packed into the bag!”

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Posted 4 years ago

Thanks for feedback, Tho! And love the photo! :)

Posted 4 years ago

“I just purchased my 3rd set of product in the past 10 years. I am a single dad with twin boys and we have been having fun with our tents since they were 3 yrs. old. They have grown up camping, going to music festivals and just hanging out in the front yard with there friends. Tentsile has provided an experience my boys will cherish for life.”

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Posted 4 years ago

“We purchased a tentsile sting ray used from Facebook and didn’t realize the rain fly was ripped. We purchased a new one a week before our camping trip, and did not realize the 20 day delay due to covid. The Wednesday before we were to leave, the package arrived and saved our entire camping trip! Awesome product and customer support!”

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Posted 4 years ago

Thanks for the feedback, Amber! So glad we managed to get it to you in time - we have had difficulties during this pandemic time. Yet our shipping and customer service team have been working on overdrive to try and help! Love the pictures - thanks for the sending them in! And keep enjoying your Tentsiling! :)

Posted 4 years ago

“Tentsile is a great company that won’t disappoint all of you forrest folks!! perfect customer service, fast, efficient and supper nice people!! give a try and grab yours you’ll never sleep that well on your camping trip, the only bad thing about it is that you might wake up a bit late for your hiking schedule!!”

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Posted 4 years ago

“The best hammock you can ever find. Comfy, easy to instal, good quality... The best way to chill with your friend. The tentsile team is really here for you when you need some informations. Stop hesitate and buy a giant hammock !”

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Posted 4 years ago

Thank you so much, Paul! So happy to hear you are enjoying our Tentsiles as much as we do! Keep enjoying and feel free to send in any pictures; we love following the Tentsile Tribe! :)

Posted 4 years ago

Tentsile is rated 4.6 based on 726 reviews