Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Joseph

Tentsile 5 star review on 20th September 2022

Henrik Svahn

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What fun. After a quick test in the backyard, we took it canoe camping in the Adirondacks, and luckily we got some rain one night. It is so nice to be in a tent with no worry about the rain. However, I found out that it is too heavy for a bike touring tent so I had to use my old backpacking tent to do my hide-n-seek camping along the Erie Canal.”

Helpful Report

Posted 4 years ago

Thanks for sending in the photo, Bradley! We do appreciate the photos so we can follow the Tentsile fun! The best tents in our range for hiking/touring are the Flite and Una - maybe ones to add to your collection! hehe! Keep playing, camping and exploring! Thanks for the great review. :)

Posted 4 years ago

“My Stingray from Tensile is fantastic! High quality and easy to use all around! Thanks for an awesome product! 👍”

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Posted 4 years ago

What a photo, Ryan! Great job! Thanks for the feedback - always appreciated. Send in more photos; we do enjoy following the tribe! :)

Posted 4 years ago

“The tent is awesome, but shipping process was chaotic. I got wrong parts and incomplete shipping notices. Customer service was always responsive when I reached out. It took much longer than the projected shipping time to get my products.”

Helpful Report

Posted 4 years ago

Thank you for the feedback, Brian. Some fair points here. The Coronavirus has created some shipping issues for some people, whilst others get a seamless service. Glad our Customer Support was responsive and helped out. Normally we have no issues at all with shipping, and we're doing everything we can to get back our status quo. Enjoy your awesome product now you have it! Always here to help. Thank you. Tentsile Team:)

Posted 4 years ago

“I love my Stingray! Thank you for an amazing product.”

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Posted 4 years ago

Great photos, Jeanette. Thanks for sharing! :)

Posted 4 years ago

“Purchased a stealth two tent not knowing what I was really doing. Got it and it has a pin size hole in it. Did not return it I did not like the tent with the pole in the middle what I originally was looking to buy was a three person stingray but couldn’t get one. I then purchased a two person safari I have not put it up yet. The person who assisted me was very nice and informative. I wish I had talked to him before buying the first tent. Thanks have a good day”

Helpful Report

Posted 4 years ago

Thanks for the feedback, Thomas. The Safari range is a really fabulous tent, so we hope you do enjoy it as much as we do! Our team are always here to help, so stay in touch. Tentsile Team :)

Posted 4 years ago

“I am very disappointed Tensile e-commerce experience. I ordered the product in mid-June. When ordering, there is no indication that the product has delivery difficulties. After ordering, an automatic message informs you that there is a delay in delivery. The length of the delay is not specified. After waiting a couple of weeks, I will ask for more information from support. The product is promised to be delivered no later than mid-July. At the beginning of August, the product has still not arrived. My summer vacation is gone and I want to cancel my order. I am told that the product was shipped in early July. The matter is being investigated by several people and the matter is unclear. Eventually, I call and find out with Fedex how it has gone. It turns out that my email address and phone number are not included in the shipment. For this reason, after one delivery attempt, the product has been in stock at Fedix for over a month. When this information is added to the shipment in early August, the Tentsile online store will send an automatic message that the product is on its way. Prior to this, I have no information that the product was even shipped and I also had no reason to even wait for the product. The support service was very helpful in this matter but the matter was transferred from one person to another. The reason for the delay of a month was reportedly Fedex but the real problem was that the information I provided did not end up in the shipment data.”

Helpful Report

Posted 4 years ago

Thank you for the feedback. Indeed, we have had some difficulties for some customers, so we're really sorry you experienced this. We have had a 28 day lead time on the website throughout June, but in some cases it was longer. We will work hard on improving our service and customer experience, so your comments are much appreciated. Sorry on this occasion, and we hope to gain your customer again in the near future. Tentsile Team. :)

Posted 4 years ago

“Loved it, it truly let's you hang from the trees while still being able to turn on your side or toss and turn a bit which can't be done in most other hammocks. Best sleep I've had in the boundary waters ever. Make sure it's level or you will be fighting it a bit all night. When you get in it will drop down a bit too so don't be afraid to put up a little higher than you'd expect.”

Helpful Report

Posted 4 years ago

Thank you for the feedback, Andrew. We're glad you enjoy our products as much as we do - nothing like being under a tree canopy. And, yes, with a little practice you can get the hang (excuse the pun!) of getting it level. Keep enjoying. Thank you. :)

Posted 4 years ago

“I love everything about Tentsile. This is my second tentsile, ans I really appreciated all the upgrades you did in the 3.0 model, its like you guys can read our minds! Everytime we pull out our camping gear, we love to answer all of people’s question, and I’m always proud to tell them I can set-up my tent anywhere amd probably faster than theirs! Thank you once again Tentsile for making my summer awesome (once again!)”

Helpful Report

Posted 4 years ago

Thanks for the feedback, William. Some great photos here! We agree with you - the 3.0 range is much improved. We make a point of harvesting product feedback, so we can continually improve the product and play, camp, explore experience. Keep sending in photos - we love to follow other people's Tentsile adventures! :)

Posted 4 years ago

“The tent looks even better in reality than when I saw it online. Materials are tough yet elegant, and the design is just amazing. The provided service by the Tentsile team (follow up of the delivery when the package got stuck on route during the covid disruption) and afterservice is just perfect. I recommend this product and the company to everyone.”

Helpful Report

Posted 4 years ago

Thank you so much, Joeri. We really do appreciate the feedback on the design, materials, quality and the customer service element of your experience - especially during these strange Covid times. We hope you get many years of fun playing, camping, and exploring. :)

Posted 4 years ago

“Thank you so much for blessing us all by making this wonderful way of sharing life with all of us! My daughter is two years old and her and I love to go adventures every second we can!! But she likes to take a nap some days and most definitely needs one sometimes as we all do! So going on distance adventures far away from our house was something that proved a little difficult sometimes. But with our tent is has been an amazing blessing to be able to take it out wherever we are set it up, go hiking and then come back a sleep and then keep going for the rest of the day!! We literally set it up everywhere we can! Tentsile products are in their own category of incredible! From how they feel to how easy they are to throw up and enjoy! Thank you to the team at tentsile and their families for putting their all into sharing this adventure with us. Thank you for working endlessly through these crazy times our world is going through to make sure each and everyone gets their orders! You all truly are an inspiration and pave the way to how to make a wonderful tool, and a family like environment to all who want to share in your adventure! I can’t wait for all the adventures I’ll share with my daughter while using your tents, and look forward to sharing the future with you! I hope that all of life’s wonderful blessings come to you and your families and you all know what a blessing you’ve been to all of us!”

Helpful Report

Posted 4 years ago

Thank you so much for feedback, Logan. So glad you're happy with the product and enjoying it with your daughter - as much as we enjoy with our families. Experiences that will provide a lifetime of memories! These Covid times have been challenging, so it super spurs us on to do better and better knowing there are customers like you out there who really love the product! Thanks again for the fabulous reviews! Feel free to send in photos - we love to follow those on a Tentsile adventure! :)

Posted 4 years ago

“I am currently experiencing a wait as I send my connect back for inspection and cannot be without a tree tent so I purchased the Flite, the lighter weight model to take with me and my partner!!”

Helpful Report

Posted 4 years ago

“Hey I just wanted to say thank you so much for my daughters and my tent we absolutely love it!! She is two years old and we love to go hiking and adventuring every day we can!! And having the tree tent allows us to go even more places because if she wants to take a nap we don’t have to worry about driving home to do that. We literally set it up everywhere we go and are currently planning on going hiking to the Adirondack mountains soon and are beyond excited to use the tent there!! Your product is absolutely amazing in every way and we couldn’t be happier! It is by far the best purchase of a lifetime! Please continue to know that you have blessed each and everyone of us that has had the pleasure of using your tents! You all are truly an amazing group of people that works your butts off to produce the coolest thing out there! Thank you for working insanely hard and I’m sure through many sleepless nights to help make sure everyone who has ordered your product through this unconventional time has received your tents and other orders! I hope you all are getting some rest and have every good vibe that this world gives and blessings to you and your families! Thank you again to the entire tentsile team!!”

Helpful Report

Posted 4 years ago

“The best thing in life which is actually a thing.”

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Posted 4 years ago

“Good firm. Even when here is a little problem they solve it.”

Helpful Report

Posted 4 years ago

“I like how all the material and over all was Accessories are for comfort and designed for easy setup and take down. And that every purchase for buying a tent they make a donation to plant trees. That’s what most companies don’t do. Accept this company.”

Helpful Report

Posted 4 years ago

“Just a warning, your tent WILL take over the 28 days to arrive at your house during these coronavirus times, BUT it’s totally worth the wait, and Tentsile customer service responds all along the way. It would be nice if they’d reach out proactively rather than having to hunt it down every week past the due date, but the product is excellent quality, which is why they’re sold out I’m sure, and it even comes in a really nice bag with detailed instructions. Quit ground sleeping and do this instead!”

Helpful Report

Posted 4 years ago

“Works perfect. Easy set up. Tight and safe. We love it as a platform for our zip line too.”

Helpful Report

Posted 4 years ago

“Really loving the tensile UNA(gen 3), it’s perfect for short trips and it’s super comfortable. When I first received it I was initially concerned since it did not come with a ratchet and some the pictures showed that it was included. After contacting Tensile about it, they immediately sent one out to me free of charge and explained that they had many customers who ended up using the weblock instead of the ratchet since it was lighter in weight. Still had an amazing experience and I am in love with this tent!”

Helpful Report

Posted 4 years ago

“As soon as we received our Tentsile connect we set out for Jackman, Maine to complete the Moose River trip, a 34 mile journey through large ponds and a river that ultimately creates a loop back to the start. We had no trouble setting up at our favorite campsite. The tent was very comfortable, plenty of pockets, and the strap on the bottom of the tent easily made two separate sleeping areas. We appreciated the fact that we didn't have to sleep on the ground, as this landscape was predominated by rocks and roots. We also had peace of mind in knowing that if it rained we would stay dry, as in prior years our tent flooded.”

Helpful Report

Posted 4 years ago

“How often in life are you introduced to a life changing product(s) that will enhance the camping experience you’ve always loved?”

Helpful Report

Posted 4 years ago

Tentsile is rated 4.6 based on 726 reviews