Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 20th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Customer service has been excellent. The Flite tent itself is very good, there is a bit of a learning curve to it but once you figure it out it's pretty easy to set up in a comfortable way.”

Helpful Report

Posted 1 year ago

We really appreciate you taking the time to leave us a review and it's great to hear you're enjoying your Tentsile Flite.

Posted 1 year ago

“Order received quickly with no problems. Nice quality material. Listening and responsive team. Great !”

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Posted 1 year ago

Thanks for the feedback, Claire! Have a fabulous summer! :)

Posted 1 year ago

“Love my tentsile stingray. So much fun for camping or even day trips.”

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Posted 1 year ago

Thanks, Alex! Enjoy your Stingray - lots of family fun in there! Play. Camp. Explore!

Posted 1 year ago

“Truly a unique experience, I’ve brought it on a couple trips and put the tent up in some cool locations I’ve always wanted to try, this tent was a dream of mine when I first saw it a couple years ago, it has not disappointed”

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Posted 1 year ago

Great to hear, Ian! So glad it lived up to your dreams! Do share any photos - we love to the see wonderful locations Tentsilers set up! Have a wonderful summer playing, camping and exploring! :)

Posted 1 year ago

“I had an exceptionally good experience with Tentsile! They take customer service and satisfaction extremely serious. I bought a - what I thought was a Tentsile tree tent online. Unfortunately it happened to be a fake. The seller ensured me that it was a sister company that produced the same tents under a different name but with the same quality. I reached out to Tentsile to ask if that was true. It wasn't. And then their reaction exceeded all my expectations. They asked me to send them the fake tent and gave me a brand new, real Tentsile in return. The communication was extremely friendly and they were so helpful! I've been using my Tentsile Connect for 2 years now and I am super happy with it. It's such an amazing feeling to climb up into your tent and just sleep up there in the trees. The whole system is so easy and simple to put up and take down again. I absolutely love it! Thanks again for this exceptional service.”

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Posted 1 year ago

Thank you for sharing, Esther. So glad we managed to sort you out. And be aware of those fakes!! We take great pride in ensuring each and every customer has the best Tentsile experience all the way through their journey - and now you have a genuine Tentsile, you're all set to go Play. Camp. Explore! Have a fabulous summer! :)

Posted 1 year ago

“I get good information, when i asked about timetable to getting your product. It was kindly and quick answer.”

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Posted 1 year ago

Thank you, Eero! We do work hard in trying to get timely information to our customers. Glad it all worked out! 👍

Posted 1 year ago

“Magic nights with our safari connect under the trees with fresh air and view. It tooks us 30 mn to really get it set up for the first time but after that only 10 mn. Easy to pack back. Our dog slept beneath us and we appreciated all the places to put our stuff. Solid materials. The challenge is to find the spot you like and the trees corresponding. Good luck and enjoy.”

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Posted 1 year ago

Thanks for sharing, Christian. Indeed, they are magic nights under the stars - with the rainfly off, one can certainly see the whole night sky! And that's about right - the first set-up always takes a little longer, then 10 mins is about right. Glad the dog felt safe too! have a great summer playing and exploring in your Tentsile! 👍

Posted 1 year ago

“I haven't even tried the tent yet and I already think these people are amazing !!”

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Posted 1 year ago

Thanks, Juan! Have a great Tentsile experience! :)

Posted 1 year ago

“Easy website to navigate, shipped with no issues. Was recommended by a friend and would definitely recommended to others”

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Posted 1 year ago

Thank you for the feedback. And thanks to your friend for the recommendation - yey!. Enjoy your tree camping this summer! :)

Posted 1 year ago

“I have been absolutely loving my Tentsile Flite. I recently went on a trip to an area covered in marshes that would have been otherwise impossible to camp in, and found some perfect trees that suspended me above the habitat. I spent the whole morning listening to the crabs crawl beneath me and the birds fly overhead. My main concern buying this tent was the availability of trees that would be positioned right for the tent to work, but found them super easily as I realized it did not need to be a perfect triangle to have strong suspension! Super fun tent, would buy again in a heartbeat.”

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Posted 1 year ago

Thanks, Jasper. Sounds like you not only know how to use a Tentsile! (Yey! - Exactly right: the three trees do not need to be in a perfect triangle), but also know how to enjoy one too - birds flying over with crabs crawling underneath! Love it! Happy camping this summer. Nice one!:)

Posted 1 year ago

“As always Tentsile and Thier products are above and beyond in quality and service. Worth every penny.”

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Posted 1 year ago

Thanks, James! Much appreciated! Hope you enjoy the Tentsile experience as much as you can this summer! Play. Camp. Explore! :)

Posted 1 year ago

“Received my order in a timely manner. The box was in great shape. Instructions were easy to read. All items ere in great condition and we've had a blast with the 2 person camping hammock in the back yard so far. Can't wait to take it out on our camping trip later this summer. 5 stars!!!”

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Posted 1 year ago

Thanks for the feedback, David. Happy camping! Let us know how you get on! :)

Posted 1 year ago

“Bought a Tentsile Trillium and I am really happy with both the product and the delivery!”

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Posted 1 year ago

Thanks, Anonymous! Glad you're enjoying the Tentsile experience! Happy Summer!

Posted 1 year ago

“Used the Duo hammock twice now and it definitely is a winner!”

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Posted 1 year ago

Thanks for the feedback, Jorn. Happy Tentsiling!

Posted 1 year ago

“Tentsile has completely reignited my love for the great outdoors. Raised in Alaska, I spent so much of my young life camping, hiking, and wandering the forest. As an adult in the city, I became so far removed and lacked the motivation to make the effort. My Tentsile tent and hammocks have pulled me back to the adventurous, tree climbing child inside. I find myself planning every park day, weekend trip, hike, and vacation, around whether or not I will be near enough to trees that will allow me to setup my Trillium. It has even brought me closer to my partner who never enjoyed camping or hiking until he experienced my Flite. Now I’m getting calls at my office on Friday afternoons telling me that he has packed the tents and hammocks and is ready to pick me up for a weekend in the mountains! I could go on and on… suffice it to say, I love my Tensile tents and hammocks, and I can honestly say that they’ve changed my life.”

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Posted 1 year ago

Thanks, Em. Your feedback brings tears of joy, really! To re-ignite with the outdoors is so wonderful, and so glad Tentsile could be with you on your journey. I am very similar - every time I'm in the countryside I look for places to hang a Tentsile. A huge Congratulations. And please do share your photos - we love to see people set up in new and wonderful places. Happy Summer! :)))

Posted 1 year ago

“My husband and I love our Tentsile tree tent. We have the Safari stingray version and it is soo comfortable to sleep in! We love how just the two of us can set it up quickly. At first it took us a while but as you use it more you get a rhythm it takes us about 10 minutes to set it up completely. Recently bought the side covers and ground conversion kit and it was the best. We like how we can put our chairs underneath and relax without bugs! Only downfall is I wish it had a little more height to the conversion kit.”

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Posted 1 year ago

Thanks for the feedback, Monica! You are absolutely right - after a bit of learning, it can take only 5-10 minutes to set up. (Took me almost an hour on my first ever try all those years ago! hehe). And now we do what you do - side covers, chairs underneath, relax without bugs! Have a great summer - Play. Camp. Explore!

Posted 1 year ago

“I tend to go camping in the British Summer. So have to be prepared for lots of rain, and every time I've strung up my Tentsile between the trees, it's poured. The rain cover has always stayed waterproof and kept me dry. And being up in the trees, ( not the great heights seen in some photos, just high enough off the ground to park my bike under) there's no chance of water seeping in from below. Where others are getting wet and soggy in the mud, I'm floating smugly a few feet above it all.”

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Posted 1 year ago

Thanks, Andrew. Sounds like you know how to camp in the UK - off the ground! hehe! I do the same. I like to be off the mud and keep everything dry underneath. Good luck for the summer - and fingers crossed it stays warm and dry! :)

Posted 1 year ago

“There is nothing better then hanging out in the forest in our tentsile, the views we get to see and the good nights sleep. Easy to set up - have yet to book a site where there isn’t a place to set it up. If we aren’t camping then it is set up in our backyard as mamas hideout.”

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Posted 2 years ago

Thanks, Samantha. I think you say it perfectly "There is nothing better than hanging out in the forest in our Tentsile, the views we get to see and the good nights sleep." Do send in photos - we love seeing people's set up and their views! Have a great summer! :)

Posted 1 year ago

“Very pleased with my hammock it's great quality and very comfortable”

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Posted 2 years ago

Thanks, Marc! So glad you are enjoying your Tentsile. Have a great summer! :)

Posted 1 year ago

“Ordering was simple and shipping was fast. The setup of the stack was simple and my kids love it. Great product and seems very durable.”

Helpful Report

Posted 2 years ago

Thanks for the feedback, Daniel. Glad you found it simple to set up - for some, there's a bit of a learning curve. Enjoy your summer - playing, camping and exploring! And do send in photos - we love to see people in the trees! :)

Posted 1 year ago

Tentsile is rated 4.6 based on 726 reviews