Tentsile Reviews

Name: Tentsile
Address: Tentsile Ltd, 129 Higham Road, London
Rating: 4.57

4.6 Rating 726 Reviews

90 %

of reviewers recommend Tentsile

4.6

Based on 726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

1142585566

Email:

jess@tentsile.com

Location:

Tentsile Ltd, 129 Higham Road
London
N17 6NU

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Tentsile 5 star review on 21st July 2023

Alem H, Bosnian_highlanders

Joseph

Tentsile 5 star review on 20th September 2022

Henrik Svahn

138

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up once you find good trees. Definitely one of the most comfortable tents I’ve ever slept in. I unfortunately had an issue with one of the items not being in the box, but the customer service was amazing and quickly sent me a replacement part. I’m looking forward to my next adventure in a week and many many more with this tent. Plus my 9 year old loves it as well!”

Helpful Report

Posted 3 years ago

Hi Justin, I am very please we were able to resolve the issue of a part missing and can't be happier that your 9 year old loves it! Thank you for your support

Posted 3 years ago

“If a tent and a cloud spawned an offspring, it would be a Tentsile tree tent! An amazing product and great company to deal with! 100% Would buy again, no hesitations.”

Helpful Report

Posted 3 years ago

Thanks Matt, we appreciate your feedback and support

Posted 3 years ago

“The tent we received is amazing! The kids love using it as a makeshift treehouse and we intend to take it on many adventures with us this summer. I highly recommend it!”

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Posted 3 years ago

“The tent is great! My kids live camping in the backyard in their tentsile.”

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Posted 3 years ago

“The tent is great - and the delivery was fast. Hwoever, it was packed wrong, so I got different straps than was intended. Hence 3/5. If I’ had gotten the right parts with the same quality tent and delivery, I would leave 5/5!”

Helpful Report

Posted 3 years ago

Hi Christian, Thanks for your review and for giving us this feedback. We are very sorry to hear that your tent was packaged incorrectly containing the wrong straps. This is something we want to resolve immediately! Just to confirm, you have ordered a Flite Tree Tent and you should have received Orange webbing straps 26mm thick. Which straps did you receive? Please can you email us at support@tentsile.com and ask for Robert and we will get the correct straps dispatched to you immediately? Thank you Tentsile team

Posted 3 years ago

“Customer service was awesome; quick and responsive. Thank you”

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Posted 3 years ago

“The Tentsile team lives a very friendly and helpful way of support. About the status of the order you are always kept up to date. A nice company spirit.”

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Posted 3 years ago

“I bought a Stingray Classic Camping Stack less that one year ago to be used in Costa Rica. I’ve used it moderately for a good 6 months and the hammock started showing signs of deterioration. The hammock has been under the shade of the tent and trees around. A few months ago the fabric ripped and all the threads are coming off. I thought such a reputable company selling such expensive gear would try to help a good customer, but unfortunately none of that happened. So basically I can either buy a new one or send it in for repairs, at my expense. As an adventurer I don’t recommend this product to anyone in sunny countries, it’s a very expensive disposable toy, and has no solid guarantee. Their team found every possible excuse to not cover by guarantee, they blamed it on the sun. I wish Tentsile was more transparent about the fact that the sun really damages their products and that the products have a very limited life in the sun. They should advertise them as not resistant to the sun. Overall very disappointing to lose so much money on something that looked very strong.”

Helpful Report

Posted 3 years ago

Hello Marino, I am sorry to hear that you have not had a great experience. It looks like you purchased the Classic Stingray Rainfly. The Stingray is rated for 2,500 hours of reasonable UV exposure. But our Safari Stingray is built for adventurers such as yourself and is rated to 3,500 hours of reasonable UV exposure. We also recommend, especially in areas of the world with higher levels of UV exposure, that when not in use the tent is taken down. We will get in touch with you to make sure we look after you as a valued customer!

Posted 3 years ago

“I recently used my stingray for the first time and it was amazing! The tent was easy to set up and take down. There was a ton of wind and rain one of the nights and the tent held up beautifully; we stayed warm and dry. It was SOOO comfortable too!”

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Posted 3 years ago

“Package arrived still have to try it tho.”

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Posted 3 years ago

“It was easy to order and arrived very soon after”

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Posted 3 years ago

“Awesome! We purchased the stingrays and took it out with our 3 young kids. We all fit well and it was very comfortable! Would definitely recommend!!”

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Posted 3 years ago

“Great tent. Easy to set up and free to set up anywhere without the need for ground prep.”

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Posted 3 years ago

“Connect 3.0 tent was delivered without poles.”

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Posted 3 years ago

Hi David, So sorry to hear this. It's certainly a very rare occurrence that a tent is sent out without any poles. But rest assured we have just shipped you some replacement poles! You'll receive tracking information within the next 24 hours :) Please let us know if there's anything else we can do to make your Tentsile Experience the best!

Posted 3 years ago

“I have the XL and it has quickly become part of our life in ways that I didn't realize we were lacking. We set it up wherever we find 3 large trees with decent canopy coverage. It's the ultimate outdoor hang. You can take a nap, read a book, listen to music with friends, just awesome. It's sturdily constructed and simple in concept. There is a learning curve with figuring out ideal tree distance. We bought an extra strap because it seems like half the time we need to reach a little farther at one point. I love it though. What a great idea. Thanks Tentsile!”

Helpful Report

Posted 3 years ago

Hey! Thanks for the great review Makeli! Great to hear that you are loving hanging out in the Trillium XL. Be sure to reach out to us if you ever need anything else in the future! The Tentsile Support Team

Posted 3 years ago

“I bought the trillium after which I decided to get the tent conversion kit, which may have been mistake. I probably should have went for a tent from the beginning. The upgrade was rated as a four season tent, which it sadly is not. The first snow fall broke the single pole, which tore the fly, and is not sturdy enough to withstand the weight, and no matter how I tied the guy lines or leveled the tent, it always leaked in rains, and was not suitable to sleep in the rain because your body weight creates a low spot where the water inevitably will run right to you. My single person tent however, is great and watertight, and provides a comfy shelter even in the rain.”

Helpful Report

Posted 3 years ago

Hi Rob, thank you for your review. We are always passionate about product improvements here at Tentsle so if you have any pictures of the issues you have encountered then please email them to support@tentsile.com and we can forward these to our R&D team. In the meantime, if you are after a replacement then the Stingray / Safari Stingray is the perfect tent and is 20% off at the time of this message. But glad to hear you love the 1-person tent! If you are ever in need of any resources or advice on setups then please do get in contact with us - we'd love to help!

Posted 3 years ago

“Very professional support team.”

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Posted 3 years ago

Thank you very much!!!! :)

Posted 3 years ago

“Perfect for camping with friend and family. It is simple to install”

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Posted 3 years ago

Thanks for the great review Zachary! We wish you many happy memories whilst using Tentsile products :)

Posted 3 years ago

“The product looks great and would like to try it however it has not arrived. Ordered 6 weeks ago, reminded Tentsile about my order and they seemed to have forgotten about it. Poor. If there is such a long lead time this should be communicated. It still has not arrived.”

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Posted 3 years ago

“Love everything about their products and their customer service.”

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Posted 3 years ago

Tentsile is rated 4.6 based on 726 reviews