Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,006 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very disappointing first purchase from tent world. Firstly your chosen courier did not deliver as instructed and left a heavy parcel on the verandah when I specifically instructed to be left in the carport. Secondly on opening the parcel the canopy was missing. Still waiting for the rest ot the order.”

Helpful Report

Posted 5 years ago

Hi Richard, Thanks for bringing this to our attention. I'm sorry the parcel wasn't delivered to the desired location. Missing items also aren't ideal! It is my understanding that this was an error from our supplier, which of course doesn't really provide any consolation. The good thing is the canopy is now on its way to you. Sorry about the issues here, I do hope you will give us another opportunity in the future to display our high standard of service. Enjoy your new Gazebo! Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“Purchased in October 2019 went to use in December and didn't work from out of the box, Contacted Evakool and told to take it to there service center in Mandurah. Currently been sitting there since 6 January waiting for parts.”

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Posted 5 years ago

“Very poor. Purchased a tent online then was told the tent had been discontinued.”

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Posted 5 years ago

Thank you for your review and feedback. Having looked into this matter I can see that the OZtrail Genesis 12P Dome Tent was an end of line product and was on clearance. When this occurs we run out of the last of the remaining stock very quickly. You should have been notified at the earliest instance when it was apparent that we were unable to fulfil your order. We are sorry that you were disappointed with us in this instance and shall make improvements in this area. Kind regards Tentworld Team-Jamie

Posted 5 years ago

“time wasters revieves”

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Posted 5 years ago

“Unfortunately the camping gas heater is a very poor quality product and I wasn’t able to use it even once. I am Still waiting for response about the refund or replacement ( maybe not a good idea) , so hopefully my overall experience with Tentworld will improve. Thanks”

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Posted 5 years ago

Hi Jiri, Thanks for your review. I'm sorry to hear about your damaged heater! I have now responded to your email. I look forward to assisting in resolving this with you. Thanks - Jarrod.

Posted 5 years ago

“Horrible customer service. I purchased a Weaco fridge, tentworld called me up the next day to confirm the order and delivery address, they said that the fridge will be sent the next day and a tracking number will be emailed. A week later I had no tracking number so I contacted tentworld, they told me that the fridge I ordered and paid for is out of stock and no longer available. If I hadn't contacted them I'd still be waiting for my fridge. I should have stuck with snowys.com.au they never let me down and have fantastic service.”

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Posted 5 years ago

“The Darche 270 awning I bought from them is great, but their customer service is terrible. Their website says it fits most flat rack set ups, but it didn't fit my Rhino Pioneer flat rack, the most common one on the market. When I emailed them, their "Online Sales Manager" Daniel tells me that the "Oztent Foxwing" doesn't fit that rack. That wasn't even the product I ordered. He then tells me they don't deal with roof racks and basically it's not their problem. When I pointed out to Daniel that he got my product wrong, and what their listing actually claims, they are now ignoring me and won't respond. They won't get anymore of my business. I'll go to Snowys next time.”

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Posted 5 years ago

“I still have not received my purchase and it seems your courier Toll has lost it. Please send me another order as I need this stuff next month. I ordered it in mid January. Not happy with Tentworld. Deal with it!”

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Posted 5 years ago

“Absolutely horrible customer service from the Brendale store, was spoken down too and treated like I've never been camping before trying to tell me what I need and not what we wanted....pfft righto mate...big mistake!! Your loss Tent world...Snowys got our money that day! Will never shop with Tent world ever again.”

Helpful Report

Posted 5 years ago

Really sorry to hear about your experience in our Brendale store - what you've described should never happen in our stores, and is definitely not what we're known for. What you've described is of huge concern to us, please keep an eye on your inbox where I've sent you direct email asking for more information so that I can investigate & address the issue appropriately with those involved.

Posted 5 years ago

“Website is terrible. Definatly not usable on a mobile and clunky even on a pc.”

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Posted 5 years ago

“I haven't got it yet”

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Posted 5 years ago

“Not able to deliver product ordered and no definitive timeframe for delivery”

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Posted 5 years ago

“Tent has still not been delivered”

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Posted 5 years ago

“This is a one off, we have purchased from TentWorld many times, but this time with pleaty of time the items didnt make it intime. Maybe Auspost issues? or was not instock and maybe ordered and then sent out? Will use again :-) but just annoyed at the moment :-/”

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Posted 5 years ago

“Haven?t received the items still you wrecked my holiday”

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Posted 5 years ago

“Was meant to take few days but took more than a week to deliver. In that time, went down to local store which was on sale and bought it.”

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Posted 5 years ago

“Great service, but I have not yet received my on-line order.”

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Posted 5 years ago

Hi Melita, sorry to learn that your delivery has been slow. I've just taken a look into your order and can see that it has taken longer to be delivered than we'd expect. Sorry!! I know that can be really annoying & sometimes worrying. Sorry that our delivery partner has let us both down in this instance. I can see from our customer service records that the local courier in your area advised that he'd deliver to you this morning. So fingers crossed you've got your new fridge for the weekend! Enjoy! Kind Regards & Happy Camping, Tentworld team.

Posted 5 years ago

“As a consumer when you see 2-4 days delivery on your phone, you expect that. If it is estimated then do not use a dash to represent estimated and ensure it is known at the check out page, not elsewhere. Delivery not on time, lost money. About to go to VCAT as their courier told me it would be their by Friday and they want to charge me $58.02 to return a $179 product.”

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Posted 5 years ago

“Item never received. Charged for postage. Supposedly returned to store by AusPost.”

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Posted 5 years ago

“Absolutely appalling, socially irrisponsible , condescending, patronizing, for a "family run " business and considering the info on web sight we can't ( and large numbers of family/ friends can't either ) believe their attidude.”

Helpful Report

Posted 5 years ago

Hi, really sorry to read that we've upset you. If you were able to send through information to feedback@tentworld.com.au with regards to what we've done wrong, and how we could improve that would be most appreciated. We are most certainly not perfect (no one is right?), but we are always changing & adapting to best try serve our customers needs. Sorry we got it wrong with you. I am confident should you give us another shot, you will not be disappointed. Kind Regards & Happy Camping, Tentworld team.

Posted 5 years ago

Tentworld is rated 4.7 based on 19,006 reviews