Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,006 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No compensation provided as yet for a complete stuff up by tent world. I had one voicemail indicating that a further call with compensation would be forthcoming, but since then radio silence.”

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Posted 5 years ago

“We have yet to receive our product which is most disappointing”

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Posted 5 years ago

Hi Rhonda, Thank you for your review and your feedback. We apologise that your order took longer than expected. Looking at your tracking information it appears that it was delivered this morning however. Due to the current difficulties, courier services are experiencing delays at this time. If we can assist further please let us know. Thanks again - Dan

Posted 5 years ago

“Product received was faulty. Paid extra to buy local but in this case wrong choice.”

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Posted 5 years ago

Hi Adrian, Sorry to hear this! While the majority of the gear we sell is in fantastic condition, we do see some faulty items from time to time. Sorry about the inconvenience! I have sent you a quick email so that we can sort this out for you. Thanks - Jarrod.

Posted 5 years ago

“Still waiting for its to be delivered.”

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Posted 5 years ago

“We have ordered and paid for 4 gazebos and only received 2. If I call there is nobody to speak to and I have sent numerous messages to Montana and have not heard back. Very poor service and customer service. Would rather have not even given one star.”

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Posted 5 years ago

“Have NOT received my items that I have paid for over two weeks ago”

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(Warehouse) - Posted 5 years ago

“This has been a debacle. I still haven't received my purchase. I will never order online again”

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Posted 5 years ago

“We received the OZtrail card table, but not the sleeping bag liners. They were sent to Woodend in Queensland.”

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Posted 5 years ago

“Regretful purchase. Blade is bent pretty badly, delivery driver dropped it on my driveway so that could be the cause. Also false advertisement on website which lead me to believe i would recieve my blade alot earlier until payment was made and then the delivery date changed by more then a week. Shiiiiiit service”

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Posted 5 years ago

Hi Garrett, Thanks for bringing this to our attention. This isn't the type of service we expect and I apologise for the inconvenience. I have sent you an email so that we can resolve this with you. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“Paid 25 for 2 Engel hinges only recieved one could of sworn that they were 12 a piece”

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Posted 5 years ago

“Still awaiting the arrival of our purchase 2weeks on”

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Posted 5 years ago

“Absolutely appalling service. Would not recommend this company to anyone, in fact the absolute opposite applies. At this momemt I am considering what futher action to take.”

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Posted 5 years ago

“We still haven’t received our purchase which we really needed for Easter. We did contact your office & a very nice man said he wS looking into why it hadn’t arrived”

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Posted 5 years ago

Hi Jenny, Thanks for letting us know. I'm sorry your delivery has been delayed! We've been seeing delays with a lot of deliveries lately, which I imagine most are due to COVID-19. While it hasn't arrived for Easter, it appears to be arriving very shortly. I'll keep an eye on it and assist where I can. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“I tried to purchase an item from Tent Word, Tweed Heads, ($100) but after receiving the rudest customer service for not standing behind the line, but on the line so that I could reach over and tap my debit card on the terminal. I walked out and decided to buy from Wild Earth, from whom I have bought in the past, its just a bit further up the road, and with an excellent free delivery service. And it was cheaper! Its not the first time I have walked out from this store, a few months ago, I wanted to buy a Blackwolf tent, approximately $1500, but ended up walking out and purchasing from Snowys.”

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Posted 5 years ago

“I have not received the tent”

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Posted 5 years ago

Hi Jessica, Thanks for bringing this to our attention. Sorry about the inconvenience! I'm currently following up with Australia Post regarding this and I'll be in touch shortly via email. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“The advertised price for the companion twin tub washing machine i just purchased was $143.99 and it says any order over $69.00 has free postage ,so i was wondering why the amount of $179.99 was taken out of my account by Tentworld on the 20/3/20???”

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Posted 5 years ago

“Called your ferntree gully store regarding an online order I made, I simply asked the young girl if I could pick it up thinking you might have some sort of click and collect service and was laughed at and asked if I wanted to drive to Queensland to collect it, I was really polite and explained I’d like to pickup as we was going camping that weekend. There was no reason at all for her rudeness, I’ve received the tent now and it is as promised but future purchases will be avoided especially from the ferntree gully store.”

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Posted 5 years ago

Hi Gabrielle, thank you for shopping with us and for taking the time to leave this feedback. Thank you also for taking the time to speak with my colleague on the phone about your experience. We're glad to hear you've received your new tent & are happy with it. Very sorry for how our representative handled your enquiry in our Melbourne store. We're investigating this one, and will take appropriate action with the team member involved. This is definitely not how we ask for our customers to be treated, and we will ensure it will not continue. Sadly, we do not yet have Click & Collect - but it is something we're endeavouring to deploy ASAP. Kind Regards, Jon ~ Tentworld team.

Posted 5 years ago

“The product (Bivvy Bag) that I purchased arrived defective, with a large tear in the lining between the external cover and mosquito net. As the order was already delayed, I was forced to sew it myself so that I could use the item in time.”

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Posted 5 years ago

Hi James, Thanks for bringing this to our attention. I'm sorry to hear the Bivvy arrived in such a manner! I've sent you a quick email and I trust that we'll be able to find a solution with you. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“Still waiting for delivery of part of my order”

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Posted 5 years ago

Hi Josh, Thanks for your feedback. Upon looking at your tracking information, it appears the parcel has been awaiting collection since last Friday. I'll email you directly so that I can assist where possible. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

“Horrible - purchase arrived damaged and beaten up. Contacted customer service 2 weeks ago and still no response.”

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Posted 5 years ago

Hi Nathan, Thanks for bringing this to our attention. Sorry to hear your item arrived damaged! I've looked through our history and unfortunately, I haven't located any contact thus far. I've sent a quick email to you and I look forward to assisting in resolving this for you. Thanks and Happy Camping - Jarrod.

Posted 5 years ago

Tentworld is rated 4.7 based on 19,006 reviews