Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,006 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not you, dispatched on 29/1/20 ,couriers please requesting i rate their service. Twice . Asked where my delivery was ,after me chasing them , numerous times finally got it 4pm tuesday 11/2/20.not happy with them.”

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Posted 5 years ago

“I as a customer are I tilted for a refund if faulty.”

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Posted 5 years ago

“Very slow shipping, still haven't received item.”

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Posted 5 years ago

“On website they mention 8 inches fan so i order it when i revealed it seem whole fan including garil or whole body arround of fan is 8 inches it so little fan if you compare other 8inch fan in market not happy i complain they said dimension on the website i told then it said 8 inches fan and it not they asking me to return it not open not use and return will be customer change. Crazy”

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Posted 5 years ago

“Awful, cancelled my order today 10 Jan, purchased 19 Nov 19. Went into the store today to be told a shipment had arrived but,yep you guessed it, there was a pallet missing which may or may not have my order on it.”

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Posted 5 years ago

“I have not received my order”

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Posted 5 years ago

“Update on goods required”

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Posted 5 years ago

“Didn't do a very good job at price matching”

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Posted 5 years ago

“Your advertising was (unintentionally Im sure )misleading, but I bought something based on that and it was awful from then on. Staff we're good.”

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Posted 5 years ago

“Hate giving a bad review but the item took over a week to arrive. Meant I had to buy from elsewhere and then I had to take annual leave twice to wait around to return it to them. The worst.”

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Posted 5 years ago

“First parcel that came was not wrapped properly and goods inside were damaged. Contacted Tentworld and asked them to pack 2nd parcel properly. This did not happen. 2nd parcel arrived and was left in an open mailbox for three days as we were away. It's a miracle the parcel was there when we returned. I was horrified it was just left there. 0 from 2 for Tentworld.”

Helpful Report

Posted 5 years ago

I'm sorry to read about your experience with us & Australia Post. We've taken all your feedback on board and are working on solutions to stop this from happening again. That is very disappointing that Australia Post did not leave your parcel in a safe place. We have lodged a complaint regarding this. Kind Regards, Tentworld team.

Posted 5 years ago

“I didn't receive I of my tarp poles”

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Posted 5 years ago

“Staff were not helpful were too busy standing around chatting than to come and help. Product was faulty and was told to bring item back , when we bough the item back we were told we had to wait fo the item to be assesed even though it was faulty product. Understand that there are processes but we were told 2 different things and staff were very rude”

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Posted 5 years ago

“I was trying to use the online store but they didn?t have stock of the particular item I required. There is a store 5 mins from my house but have never had a good experience with the store. Sad to say it was pretty much the same again. There was a special deal advertised on the website for a free chair with the tent. I asked about the chair at the checkout with the tent and they said that deal was over. I pointed out the fact it was still being advertised on their website. The man at the checkout still refused to give me a chair. It wasn?t until I said don?t worry about the $1200 tent I will go elsewhere was he willing to through in the free chair as advertised. The people I spoke to at the online store were helpful. Maybe they should train the instore people some basic customer service skills”

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Posted 5 years ago

“No one came to help us. We walked around the whole store to find what we were after.”

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Posted 5 years ago

“I had a package from tent World arriving last week while I was away. I had asked for the package not to be left without a signature however according to Toll customer service if the driver believes they can find a safe place to leave the parcel they will leave it anyway”

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Posted 5 years ago

“Staff at Canberra store failed to give important information regarding delivery location of the item I purchased.”

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Posted 5 years ago

“Appalling. Female employee by the name *Personal Information Removed by Feefo* provided us with the worst service my family and I have ever experienced. *Personal Information Removed by Feefo* insulted us to a point that everyone we know will never give business to Tentworld again.”

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Posted 5 years ago

Hi, really sorry to read about your recent experience in our store. What you've described should never happen, and is not what we expect in our stores. I've reached out via email to find out more information so that we can investigate & take appropriate action. If you can please keep an eye out for this email, or provide more information to feedback@tentworld.com.au that'd be most helpful. Kind Regards & Happy Camping, Tentworld team.

Posted 5 years ago

“Someone actually needs to action customer problems. Instead of being being passed around the team. Answering emails is one thing. Acting upon them is the part that let them down.”

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Posted 5 years ago

“5 days to arrive. Not in time for our camping trip!”

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Posted 5 years ago

Tentworld is rated 4.7 based on 19,006 reviews