Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,006 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn?t get a follow up message I sent. Only and automated email. Horrible customer service!! Postage is a rip off for people living in rural areas or out of the eastern states. Where most of these people are the camping and outdoor type. Still waiting for one of the items I ordered, which was from the emails I was sent was the first to be shipped. Wouldn?t recommend TentWorld at all! Prices might seem cheap but there is a hidden caught. Shouldn?t display free shipping if it only applies to half of the country!! ? Should be ashamed.”

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Posted 5 years ago

“Worst customer service. Would never recommend. Online did not deliver as promised. No help when contacted. In store worse. Manager just did mt head in.”

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Posted 5 years ago

“Stop sending review requests after 1, I have already made a review yet I continue to see weekly requests, this is just spam now.”

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Posted 5 years ago

“I bought the OZtrail Ensuite on the 25-09-19 and took it camping at Tantangara dam for the October long weekend. On the third day a strong gust of wind came through and snapped the fiberglass poles that go on top.On 25-11-19 I ordered replacement poles which I had to pay up front, was told 2 to 3 weeks. After a month they hadn't arrived after 2 months still nothing. On the 24th Jan I went to the Fyshwick store and asked for my money back and was told if could wait one more week they would arrive.I had no confidence with Tentworld and got my money back with great disappointment, considering the initial purchase I spent close to $1600.00 including the ensuite, they could have offered me a replacement. Tentworld and other suppliers have an obligation to sell products fit for purpose”

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Posted 5 years ago

“There staff needs custom service training and less smart ass attitudes towards potential buyers I will never walk in that shop again”

Helpful Report

Posted 5 years ago

“bought a Coleman 6 insta Up but after 1 month the zipper to the flyscreen did not close so l ordered a new tent..after 10 days l have still not got the new one!I had to close my screen with pegs and a piece of string to avoid getting snakes,spiders,flies, mosquitoes in to the tent during the day, night. Very hard to get out and in to the tent every time as well!l got a 20 dollar voucher after all emails and arguments!Also l was told to bring the faulty tent in when l am camping in the wilderness.. Impossible without getting a new one first..So 10 days and tentworld could have offered me express delivery for free.I was offered a free pick up of the faulty tent for investigation! If l get my money back l don't know but this has been a bad experience...except for the voucher! The zippers should be of metal and not cheap plastic type!Hopefully l don't have to drive 160 km to pick up the new tent!l asked for a special delivery!All out there,have a great camping experience!THE staff in Towoomba was very Helpful...to end this! Finally l left the tent in Towoomba for inspection and they told me it was not their fault the zipper failed!I had to go back to their shop from the outback to pick it it up(10 h trip One way),so no money or a new tent!When l packed up the tent it was all wet and mouldy! Horribel! THE other tent l bought could not handle THE sun and the fabric cracked in hard winds! To sum it up:Wasted 500 dollars and bad service!They did not Even offer me the steelpegs for free Wirth 3 dollars!They can Keep THE voucher!”

Helpful Report

Posted 5 years ago

“Was advised the tent I bought would fit my awning paid cash went and set up didn?t fit returned to only be offered a store credit. Not much use when you have everything else now have to save up to get a new tent elsewhere. Ended up buying a hot water unit that I don?t actually need just so I didn?t lose my hard earned cash. Won?t be recommending Tentworld to anyone”

Helpful Report

Posted 5 years ago

“No customer service. Brought a faulty fridge of you and all you did was hand ball the problem to evakool. You sold the fridge you are responsible for it”

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Posted 5 years ago

“Next time don't send me a broken chair and make me slash it with a knife and send photos like some sort of hostage movie. Also you could have taken the old broken one away, it won't fit in my bin and I'm gonna have to pay to take it to the tip. Worst online buying experience I've ever had and I was sold on the darkweb.”

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Posted 5 years ago

“Be more upfront on web page about delivery dates......still not received item ....could still take another 3 to 4 weeks”

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Posted 5 years ago

“I ordered the above on 9th December got feedback request on20th December and advised hope to have it by 31st of December”

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Posted 5 years ago

“After using tent for 4 weeks we got a rip at very top of fly which we believe is a flaw in material. Tent world wouldn?t honour warranty. Not happy and Tent world have been adamant after lots of contact that they won?t honour warranty so am taking matter further.”

Helpful Report

Posted 5 years ago

Hi, sorry to read that you're unhappy with us. I've been able to find your customer service ticket where I can see that we've been working hard with you & Coleman to try gain approval for warranty but have not been able to so far. It appears that the issues we're facing is that there appears to be non manufacturing faults in the tent, that appear to be caused by a combination of UV Damage, inadequate use of the guy ropes & potential storm damage. That being said, I can see that we're still trying to work with you & Coleman to gain approval and have requested for you to provide us with the Tent Fly so that we can physically inspect it, rather than working from the pictures provided. Hopefully once you've provided the fly to us, we can gain the approval we're seeking. Kind Regards, Tentworld team.

Posted 5 years ago

“paid a deposit, Still waiting for someone to tell me if and when the product will be arriving, rang twice and got the cold shoulder.”

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Posted 5 years ago

“Extrimely bad online service.”

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Posted 5 years ago

“I was not happy, as per email sent, with being told, different due dates for sending, and way too late to require refund to purchase elsewhere, vewry annoyed that when I rang to order I was assurred I would receive by Christmas, and now the earliest is 31st December. Not a good start to purchasing from you and doubt I will into the future”

Helpful Report

Posted 5 years ago

“Yes I was not very impressed with the service I ordered the Icekool that I still have not received. It was paid for two weeks ago. When I placed the order I was told that your store had the Icekool in stock. But It seems you do not rate your customers very highly. Because you obviously sold the item and I am still waiting. To my Brigade it was urgently needed to keep our drinks cold whilst fighting fires, and the RFSA rushed the order through so we would get the item quicker but that did not happen so. My Brigade is a little annoyed with your service and may not venture again.”

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Posted 5 years ago

“Bought a toy head torch for my niece. It didn?t work. We changed the batteries and tried everything we could think of but it just didn?t turn in. Didn?t return item as not worth the hassle but still disappointing, especially for my little niece. Ended up getting one from Anaconda. Works great.”

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Posted 5 years ago

“Make sure stock is in before it goes online, then I get told it?s a six months wait”

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Posted 5 years ago

Sorry we were not able to source the OZtrail Trailer Tent Screen Room & Floor Kit for you Michael - we make these available for Special Order, but unfortunately, in these instances when we do not have any stock of our own - we trust OZtrail to hold stock for us and sadly in this instance they let us down. I can see that we've issued you a refund in full now so that you can source alternative solutions. Kind Regards & Happy Camping!

Posted 5 years ago

“My order was placed on the 6/12/19 and has not arrived yet. perhaps you could advise me how I get my money back.”

Helpful Report

Posted 5 years ago

Sorry to hear you've not received your parcel yet Hugh - we thought you had! I have alerted the support team to investigate & resolve for you. Sorry about this.

Posted 5 years ago

“Unresolved”

Helpful Report

Posted 5 years ago

Hi, sorry to see you're unhappy with us. I can see that we did reply to your message saying that you were not happy with the size of this bag. Please check your inbox. We asked for you to confirm if you did receive the correct bag that matches our listing specifications of 65x18x15cm ? If we have made a mistake in sending you the wrong bag, we'll resolve ASAP. If you have made a mistake with choosing this bag and needed a different size then please let us know and provided the bag is still in brand new, unused condition with all original packaging then we'll be able to arrange for this to be exchanged for a size better suited to you. Please let us know and we'll assist you with resolving this. Kind Regards & Happy Camping

Posted 5 years ago

Tentworld is rated 4.7 based on 19,006 reviews