Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were placed on backorder. we were emailed informing of a slight delay and was offered a refund. we chose to wait for the item and are very happy.”

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Posted 4 years ago

“Products given to me were the ones on display which I thought were odd. When asked about it I was informed that was all they had - even though on your site it said it was in stock in Punchbowl. Also the store was so busy it took so long to find someone to help me get the products (tables) from the store room. Very frustrating, I almost left. Overall, please improve the customer experience. Plus the website looks and behaves like it's from 1992. Not intuitive. Could really use an overhaul.”

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Posted 4 years ago

“A bid slow to get goods.”

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Posted 4 years ago

“Not enough staff to help and answer questions Lacking stock due to Covid I guess”

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(Midland, 6056) - Posted 4 years ago

“I’m glad I wasn’t in hurry to get the RV4 fly as it took quite a while. Based on the price I still got a good deal, but the communication was a little lacking and there should have been a warning at the time of order to indicate that the product wasn’t in stock or there could be a delay on delivery”

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Posted 4 years ago

“Received what I ordered in a timely manner”

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Posted 4 years ago

“Free postage to metro Perth would be nice”

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Posted 4 years ago

“The product took over a week to deliver. The product was dropped at the front door, I specifically asked them not to do that. The products I purchased are good. Maybe a bit of up-selling would have been a good option as well. Optional extra to go with the products.”

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Posted 4 years ago

“I live in the north of WA and when purchasing from your business found I could not pay for the item in its entirety only a deposit of 20%. This was an inconvenience that could be avoided. I was very happy with your staff who were very accomodating.”

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(Midland, 6056) - Posted 4 years ago

“I ordered a head torch and it was out of stock apparently but it did not say that on your website and took an extra week to arrive . Other than that pretty good”

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Posted 4 years ago

“The plastic handle on one of the plugs was broken and the missing plastic pieces were not in the box it came in. The product works,but it was disappointing to receive it broken”

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Posted 4 years ago

Hi Constanze, Thanks for bringing this to our attention. I'm disappointed to hear your goods arrived damaged! I've now sent you a quick email, trusting that we can assist with rectifying this. Thanks and Happy Camping - Jarrod.

Posted 4 years ago

“My purchase arrived damaged and unusable, so contacted Tentworld and you said it will be replaced but haven't heard or seen anything as yet. Russ Taylor”

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Posted 4 years ago

“Ordered a tent online because it was in stock. 2 days later got a email saying it was no longer in stock. Got a full refund by the end of the week was just disapointed”

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Posted 4 years ago

“yuo know the story”

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Posted 4 years ago

“IMPORTANT: Not compatible with other Wacaco accessories.”

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Posted 4 years ago

“I don't think Tentworld was at fault - but your courier took 3 weeks to deliver the gazebo saying that they have a 25kg limit and that weighs 32kg's so it sat on the floor unattended... and then dragged it down my drive and ripped the cover on delivery... in her defence - she was 5'2" and the thing is heavy as. I then drove down to the Kawana store and swapped for a new one... other than that it was good. :)”

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Posted 4 years ago

“I am very happy with the product and delivery time but wasn't happy with your website saying free delivery over a certain amount and the order over this amount and then charge delivery anyway.”

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Posted 4 years ago

“I was greeted by two workers behind the counter whom were having a conversation, not acknowledging me apart from a glance. There was no one else in the store. I wandered around for a while before walking back to the counter gaining eye contact before being acknowledged. I felt that I was a nuisance and that I wanted to buy a product was more of an inconvenience to them. I am happy with the product, however I would be happier if I had of bought it from someone with n ounce of customer service and not viewed as another bar-code to be scanned.”

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(Tweed Heads South, 2486) - Posted 4 years ago

“Found what i wanted but the price was different from the tag to register it was only $10. Next time ill ask before i buy.... Staff were friendly.”

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(Punchbowl, 2196) - Posted 4 years ago

“My advice- shop around. These guys do not even throw in a small discount even if you spend a lot!”

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Posted 4 years ago

Tentworld is rated 4.7 based on 18,986 reviews