Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 18,986 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 18,986 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 18th May 2022

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on toilet liners. Keeping me updated on outstanding delivery would be better then a survey.”

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Posted 5 years ago

“Purchase & receipt of the item was good but very disappointed that there was a freight charge added to my Hobart City address. Most other Eastern seaboard State Capitals do not incur any charge. I will in future look to purchase items from a supplier who provides items free of postage charges. Thanks for the opportunity to provide this "feedback" to you.”

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Posted 5 years ago

Hi, Thanks for your feedback, we appreciate it! Postage costs for our items vary via postcode our Shipping & Delivery page explains our delivery offer. I apologise for the confusion, I hope that this explains it for you. If you have any further questions please don't hesitate to get in touch. Thanks - Nick

Posted 5 years ago

“I ordered my chair in December 2019. It arrived in April 2020. People on the phone were pleasant and helpful the many times I had to chase my order. I understand now there was a note on the page stating ‘special order’ however, at no point was I informed that my chair would take soooo long to arrive. I was also told multiple times that it would ‘arrive in the next two weeks’ but it never did. I understand these things happen, but if I had been informed clearly at the outset that it was going to take so long, I would have ordered it elsewhere. Having said all this, I love the chair.”

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Posted 5 years ago

“The product and price were fine but the returns policy was an obstacle course. Four emails and I still don’t have a return address and being charged $10 to post seems a bit steep.”

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Posted 5 years ago

“Product was delivered OK. Cannot properly review yet as it requires a particular Yamalube oil before use. Because of the lockdown, I have had to chase up a nearby Yamalube supplier (which exposed Yamaha's inaccurate website on distribution) and I am still waiting for the oil to be delivered by post from a Yamaha dealer in Melbourne which was due yesterday. Interestingly, the generator itself is Japanese made in China and distributed by Tentworld in Toowoomba back to me in Victoria (where it was probably originally shipped to?)”

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Posted 5 years ago

“It's a bit hard to write a review when you haven't received what you've paid for. The only thing I could review is slow delivery and no idea of when it will turn up?”

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(Warehouse) - Posted 5 years ago

“Hi Dan My order did not arrive on the 26th March - It was received on Monday 6th April. There is obviously an issue with the courier times/transit updates your end also....??? Regards Simon Hardy.”

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Posted 5 years ago

“1) Tentworld sends out too many advertising E-mails. 2) Tentworld needs to be more genuine and customer focussed. 3) Tentworld's CEO and owner needs to engage more often directly with customers.”

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Posted 5 years ago

Hi Ade, thank you for shopping with us and for taking the time to provide this feedback it's most appreciated. We do offer a one a month only option for emails, we've shifted you to this. We'd love to get more information on your suggestions 2 & 3 - any feedback is always welcome at feedback@tentworld.com.au where the owners review all feedback given. Kind Regards & Happy Camping, Tentworld team.

Posted 5 years ago

“Please use a better transport company next time”

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Posted 5 years ago

“My items came in quickly. Bought a couple of coleman airbeds online.”

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Posted 5 years ago

“Purchased a Blackwolf tent so I expected the quality to be high. But the 1st time I used it a base peg ring strap had the stitching come apart and the main door zip was very tight and came apart. Tentworld itself was very quick on sending out the tent which was great.”

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Posted 5 years ago

“The fridge got lost in transit and took over a week longer than expected”

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Posted 5 years ago

“Tentworld was excellent in that my purchase was sent super quick but the product was not as pictured and didn't work on my single hanging hammock chair. It might be good for a tree to tree hammock but not what i wanted.”

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Posted 5 years ago

“Dealing with Tentworld was great! Great communication friendly staff. Unfortunately there courier left a $1300 FRIDGE on the door step without a signiture as requested. Really not good enough.”

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Posted 5 years ago

Hi Mark, Glad to hear it's arrived! I'm sorry it was left despite your request for a signature. The performance of our delivery partners is an important aspect of our business, so thank you for bringing this to our attention. I hope you enjoy your new fridge! Thanks and Happy Camping ~ Jarrod.

Posted 5 years ago

“Our tent arrived with a manufacturing issue. Unfortunately Tentworld were unable to guarantee the issue could be corrected by the time of our trip. Luckily we were able to repair the tent ourselves. While Tentworld were prompt in their response to our dispute I would have thought a simple replacement tent given it was a brand new tent the simple resolution would have been to give us a replacement tent given the short time frame we had. Quite a stressful experience”

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Posted 5 years ago

“Get a new company to deliver your goods , replacing my gazebo with the same one”

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Posted 5 years ago

Really sorry to hear you've had trouble with our chosen delivery partners. This is definitely not what we want! Looking at the records we have already lodged your incident on their record, and has been put to the attention of our Account Managers for investigation & resolution. Really sorry that it did not go as smoothly as either of us would like. I am confident should you give us another opportunity you will find your experience to be much improved. Kind Regards & Happy Camping, Tentworld team.

Posted 5 years ago

“The actual table was received in good order however the picture looked blue and I received grey. It’s only when you expand the picture that it look more grey.”

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Posted 5 years ago

“I am unhappy with the no refund policy at your Townsville store. I asked for some advise on a product. The staff member told me if the item I purchased did not fit I could get aa refund as long as the item was in as new condition. When returned a few days later to return the item a different staff member told me I would have except a store credit. I would like a cash refund as I may never need to purchase anything at one of your store?s for many years. I would appreciate a cash refund as I payed with my money that you are unwilling to return to me.”

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Posted 5 years ago

“Ordered something in store on a Saturday and was told it would be in by Thursday. I visited the store the following Saturday to pick the item but was told it hadn't arrived yet and that it would be the following weekend. I understand sometimes things are delayed but please let your clients know to save them unnecessary trips.”

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Posted 5 years ago

“The staff were pleasant, however the advice was wrong initially on one of the 12v fans and so after getting home and watching your video online I then had to drive all the way back to the store to swap fan. Initially the staff member had said the fan I was looking to buy did not stop oscillating but in fact it did.”

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Posted 5 years ago

Tentworld is rated 4.7 based on 18,986 reviews