Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Picked up a Christmas tree and decorations today that was generously donated from Tesco Express Abbey Manor, Yeovil for our charity Able2Achieve, Yeovil Day Unit - thank you very much!”

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Posted 7 years ago

“Last Wednesday 31st October I visited the Tesco Store in Paulton where they were selling pumpkins already carved out with various designs, donations were asked for the Alzheimers Society a great cause. I bought a pumpkin already carved out in the shape of Tinkerbelle the fairy. There was a trolley full she had already carved but also from 9.30 to 1 or 2 o'clock she continued to carve out pumpkins to selected designs. She must deserve an award of something, I have tried doing one pumpkin and its so hard. Nina works in the bakery and was also in at 6 pm doing her normal shift before starting her pumpkin carving. Her arms must be aching but she definitely went above and beyond in her days work. Amazing designs, well done Nina and thank you. Tesco you must be so proud.”

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Posted 7 years ago

“I would like to thank Bianca Brandon Manager at the Tesco's store in Callington, Cornwall. She kindly gave 100 apples to my children's primary school for our Halloween fair so we could make toffee apples and for the children to take part in apple bobbing. I would also like to thank the store manager Stuart for helping me collect the apples! Everyone was very helpful and we were able to raise lots of money for the school. We can't thank you all enough for your kind generosity.”

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Posted 7 years ago

“Having my coffee in the shop opposite Tesco in Broughty ferry Dundee could not help from noticing Lyndsay from Tesco looking after an OAP until her Taxi came.Lyndsay you deserve a Medal for this generous and kind act.”

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Posted 7 years ago

“Tesco Bury - Lovely colleague collecting trolleys in the car park. Saw me having a little breakdown trying to handle my 2 children (one was having a breakdown because she had to get out a different side to the car). He came over and offered his support and cheered my daughter up by giving her a little bear. Lovely man”

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Posted 7 years ago

“My husband and i were visiting Dundee on holiday from New Zealand we visited your Tesco in South Road Dundee We went for breakfast it was absolutely delicious the service was excellent and Angela the manager was so helpful and friendly. 10 out of 10 from us.”

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Posted 7 years ago

“They go out of there way to show you where then item your looking for. They feel so human. And not trained to be pleasant. 10 our of 10 for customer service. . .”

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Posted 7 years ago

“Excellent customer service made me feel special”

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Posted 7 years ago

“The service by a worker called Jill was above expectation. Pity other stores could not do the same”

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Posted 7 years ago

“Had faulty tv, no problems whatsoever on being it exchanged, no quibbling about wanting to repair it etc, a straight exchange. Excellent!”

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Posted 7 years ago

“yummy food”

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Posted 7 years ago

“Fantastic online delivery service”

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Posted 7 years ago

“They have the things that I need and they are so kind to me”

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Posted 7 years ago

“Cheap nuts”

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Posted 7 years ago

“A great shop never pushed or bothered just great stock and prices.”

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Posted 7 years ago

“They are very Friendly”

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Posted 7 years ago

“I had last minute shopping for a party of 12 with kids. It was busy Saturday but got everything and good prices and fresh products. Good parking. Good staff.”

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Posted 7 years ago

“Fabulous store. It was clean, lots of stock was available and the staff were super-friendly and able to help.”

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Posted 7 years ago

“I dont have girlfriend so at least I can buy food there”

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Posted 7 years ago

“Always great service and delivery”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews