Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They go out of there way to show you where then item your looking for. They feel so human. And not trained to be pleasant. 10 our of 10 for customer service. . .”

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Posted 6 years ago

“Excellent customer service made me feel special”

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Posted 6 years ago

“The service by a worker called Jill was above expectation. Pity other stores could not do the same”

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Posted 6 years ago

“Had faulty tv, no problems whatsoever on being it exchanged, no quibbling about wanting to repair it etc, a straight exchange. Excellent!”

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Posted 6 years ago

“yummy food”

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Posted 6 years ago

“Fantastic online delivery service”

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Posted 6 years ago

“They have the things that I need and they are so kind to me”

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Posted 6 years ago

“Cheap nuts”

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Posted 6 years ago

“A great shop never pushed or bothered just great stock and prices.”

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Posted 6 years ago

“They are very Friendly”

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Posted 6 years ago

“I had last minute shopping for a party of 12 with kids. It was busy Saturday but got everything and good prices and fresh products. Good parking. Good staff.”

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Posted 6 years ago

“Fabulous store. It was clean, lots of stock was available and the staff were super-friendly and able to help.”

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Posted 6 years ago

“I dont have girlfriend so at least I can buy food there”

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Posted 6 years ago

“Always great service and delivery”

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Posted 6 years ago

“Really good management.”

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Posted 6 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 6 years ago

“The customer service is great.”

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Posted 6 years ago

“The fish mongery sells great tasteing fish”

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Posted 6 years ago

“Good variety of the diverse goods - food, household goods, clothing, stationery. Store at Dunton Road junction with Old Kent road is well laid out and staff are friendly and helpful.”

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Posted 6 years ago

“Exellent service drivers very helpful”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews