Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

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Tesco Direct 1 star review on 2nd May 2024

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Tesco Direct 1 star review on 26th April 2024

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Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to especially thank Stewart Gorrie who is based at Customer Engagement Centre. Only three weeks ago sadly, my husband passed away. (He was a former employee of Tesco store and worked at the Haydock Merseyside branch. We had a Tesco Bonus clubcard (between us), and although registered in his name, I also had a link, enabling me to take advantage of lots of special offers. He also had a Tesco Credit card, and so after he died it was cancelled. When trying to access the Bonus Club card facility, I was unsuccessful, and telephoned Customer services. I spoke to a lady who expressed her condolences, but later said the points/ vouchers etc would be available in May -3 months away, and unfortunately, was not very helpful on this occasion. Previously, I did a web enquiry, and shortly afterwards, received a most delightful reply from Stewart Gorrie, who had sorted things. My new card/fobs arrived the day after his email. Also he mentioned a "Faster Voucher" option, and after 24 hours I was able to access my account, The points/vouchers transferred to my new account. Keep up the good work Stuart, and thank you for your kind words at this sad and difficult time. Once again, Many thanks.”

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Posted 6 years ago

“Excellent experience”

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Posted 6 years ago

“Great service , efficient and delivery staff are always friendly and helpful. Always reccomend to friends and family”

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Posted 6 years ago

“Good sevce on click and. Collect broadbridge heath”

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Posted 6 years ago

“Hi i would like to congratulate Tesco, for hiring a fantastic manager in Linda Webb for someone who goes the extra mile to help a customer, who calls back which you don't get these days , whos direct and honest which is what a customer wants to hear, again brilliant service, thank you Tesco and Linda Webb Mahon Point cork.”

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Posted 6 years ago

“Love everything about tesco”

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Posted 6 years ago

“Order arrived earlier than expected, all items were as they should be, good communication regarding delivery”

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Posted 7 years ago

“Fast and friendly service”

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Posted 6 years ago

“Fran at the Tesco on Mansfield road, Nottingham can never do enough for you. Friendly smiling and polite at all times!!”

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Posted 6 years ago

“I ordered a Rib of beef for Xmas, however I didnt realise it was a rolled off the bone piece and for the size of it 1.4kg it was very expensive. It was totally fantastic The best Beef we have had in several years My husband and I like rare Roast Beef so we are always prepared to pay that little bit extra per kilo in the hope of obtaining a good joint Thank you Tesco Superb”

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Posted 6 years ago

“Have just got to say that delivery service went above my usual expectations. Have been using this for my food shop for over 10 years and like most have been disappointed in the past but to receive a call to say that the turkey I had ordered for the big day was out of stock but to be asked if a certain replacement would be acceptable, for free and delivered not with my booked shopping was a surprise. Merry Christmas!!!”

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Posted 6 years ago

“Your pretty, lacy thermal vests are the absolute tops and in my opinion the very best available. Price wise very reasonable ie sleeveless £6 and with long sleeves £7. They are comfortable and so warm to wear - I am truly delighted with them - thanks Tesco.”

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Posted 7 years ago

“Excellent customer service in the telephone sales department”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Recently I had to go into hospital for open heart surgery ,I was told to purchase suitable bra,s staff in Tesco were top class at helping me also stated that if it wasn't right I could change it no fuss just a very friendly face and a real lot of help Than you Tesco for your time and help , not been a young woman myself I got the best help I could possibly ask for ,a new customer of Tesco now I am”

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Posted 7 years ago

“Great service delivery on time”

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Posted 7 years ago

“My daughter and I were the costa cafe in Fareham Tesco with her two small children. She was just about to carry her tray loaded with hot drinks when a tesco manager, called Steve, who was aslo there as a customer, as he was on his break, offered to carry her tray. When he placed the tray on the table he performed a magic trick for the children and magically produced a £1 coin for them both !!!! He was such a lovely man, he truly went the extra mile.”

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Posted 7 years ago

“Picked up a Christmas tree and decorations today that was generously donated from Tesco Express Abbey Manor, Yeovil for our charity Able2Achieve, Yeovil Day Unit - thank you very much!”

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Posted 7 years ago

“Last Wednesday 31st October I visited the Tesco Store in Paulton where they were selling pumpkins already carved out with various designs, donations were asked for the Alzheimers Society a great cause. I bought a pumpkin already carved out in the shape of Tinkerbelle the fairy. There was a trolley full she had already carved but also from 9.30 to 1 or 2 o'clock she continued to carve out pumpkins to selected designs. She must deserve an award of something, I have tried doing one pumpkin and its so hard. Nina works in the bakery and was also in at 6 pm doing her normal shift before starting her pumpkin carving. Her arms must be aching but she definitely went above and beyond in her days work. Amazing designs, well done Nina and thank you. Tesco you must be so proud.”

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Posted 7 years ago

“I would like to thank Bianca Brandon Manager at the Tesco's store in Callington, Cornwall. She kindly gave 100 apples to my children's primary school for our Halloween fair so we could make toffee apples and for the children to take part in apple bobbing. I would also like to thank the store manager Stuart for helping me collect the apples! Everyone was very helpful and we were able to raise lots of money for the school. We can't thank you all enough for your kind generosity.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews