Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service at till”

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Posted 7 years ago

“Very good service”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“I collected some points and able to use money off voucher on next purchase from that points. Also when buying more then 10 items in that shop they do the price match which makes the shoppong lot easier.”

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Posted 7 years ago

“My nearest tesco store is 30 mins away so i opt for their home delivery option and on every occassion i seem to get the same driver and he is extremely helpful and has fab customer service .”

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Posted 7 years ago

“Great deal well please”

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Posted 7 years ago

“Great customer service.”

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Posted 7 years ago

“Made every effort to find me a item that I couldn't find Excellent customer service!”

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Posted 7 years ago

“Great customer service.”

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Posted 7 years ago

“Easy to order, kept up to date with delivery & delivered on time.”

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Posted 7 years ago

“Staff very helpful, nice and fast at the tills, but not too fast as I am pregnant and they accommodated for me which was kind.”

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Posted 7 years ago

“Staff are very helpful and pleasant when dealing with customers problems or queries”

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Posted 7 years ago

“My husband bought me a dozen red roses on 20th September for my birthday they still look beautiful after 3wks very pleased with them”

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Posted 6 years ago

“Great customer service they listen to their customers and provide for all dietary requirements such as gluten free. Other stores such as Aldi has forgotten these customers who are coeliacs as they want maximum profit however it is slightly shortsighted. Tesco’s listen to their customers and you can get nearly everything you require.”

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Posted 6 years ago

“I love Teskies”

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Posted 6 years ago

“go a happy ending from carl ! moist”

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Posted 6 years ago

“some fitty served me”

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Posted 6 years ago

“Holly Sproston who works on customer service was so thoughtful and resourceful. Firstly huge thanks to the customer who returned my handbag to Tesco customer service desk, as I had left my handbag on a trolley in the underground car park. Holly checked my bag then went on Facebook and found my son and told him about my bag - I am recovering from breast cancer and obviously wasn’t concentrating! So very grateful- you are a credit to Tesco, Lichfield Staffs thank you”

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Posted 6 years ago

“Angela Parr C-SD desk was very helpful to each and every member in our pottery class along withDianne Starkie they deserve a lot of credit as they go out of their way to direct us the best way they know how. Garry Pennington is alway happy and smiling when we enter Tesco Hindley branch we all like his humour and wit well done Garry Angela and Dianne”

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Posted 6 years ago

“I would like to pass on my thanks to Mark in Tesco mobile Widnes. He was very patient when helping my elderly mum in law today and when she became a little unwell in the store he was fantasic. Great customer service thanks Mark”

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Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews