Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holly Sproston who works on customer service was so thoughtful and resourceful. Firstly huge thanks to the customer who returned my handbag to Tesco customer service desk, as I had left my handbag on a trolley in the underground car park. Holly checked my bag then went on Facebook and found my son and told him about my bag - I am recovering from breast cancer and obviously wasn’t concentrating! So very grateful- you are a credit to Tesco, Lichfield Staffs thank you”

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Posted 7 years ago

“Angela Parr C-SD desk was very helpful to each and every member in our pottery class along withDianne Starkie they deserve a lot of credit as they go out of their way to direct us the best way they know how. Garry Pennington is alway happy and smiling when we enter Tesco Hindley branch we all like his humour and wit well done Garry Angela and Dianne”

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Posted 7 years ago

“I would like to pass on my thanks to Mark in Tesco mobile Widnes. He was very patient when helping my elderly mum in law today and when she became a little unwell in the store he was fantasic. Great customer service thanks Mark”

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Posted 7 years ago

“took the time to help was friendly and courtious”

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Posted 7 years ago

“Good customer service .”

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Posted 7 years ago

“Knaresborough high street Tesco... a staff member called Garry. What a wonderful employee he is. He made each customer interaction personal and I saw so many smiles and heard lots of laughter. When it was my turn, he was lovely. Whenever I’ve been into this store and I’ve seen him working, his customer service is incredible and deserves the acknowledgement.”

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Posted 7 years ago

“Just outstanding service”

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Posted 7 years ago

“They have been most helpful to me whether I’ve had food delivered online or at the store While I was very ill”

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Posted 7 years ago

“Subsitute items when ordering online for food are always bigger or better”

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Posted 7 years ago

“Good quality food at good prices”

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Posted 7 years ago

“Great choice of food at good price 1”

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Posted 7 years ago

“I order grocery home deliveries from Tesco quite frequently and their delivery drivers always go out of their way to ensure everything is tickety-boo!”

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Posted 7 years ago

“Knowledgeable staff”

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Posted 7 years ago

“All the products that i put in my basket were on offer. Easy to order”

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Posted 7 years ago

“Cumparaturi si motorina”

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Posted 7 years ago

“Quality, price and friendly staff”

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Posted 7 years ago

“I ordered online, it said 3-5 days for collection and was ready in 3 days. I'll be really sad when Tesco direct closes in July.”

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Posted 7 years ago

“Helpful staff and quick to approve sale on self serve machines.”

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Posted 7 years ago

“Prompt sevice and easy to deal with”

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Posted 7 years ago

“Has lot of daily use option.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews