Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver was running late. I got a text to say so. When he arrived he was sincerely apologetic. He carried the shopping in kitchen and helped me unpack gave amazing customer service on leaving again apologetic”

Helpful Report

Posted 7 years ago

“Love to buy my corn flakes there. My children love the taste of their cornflakes, candies and next clothes.”

Helpful Report

Posted 7 years ago

“The staff are always friendly and happy to help.”

Helpful Report

Posted 7 years ago

“Arrived on time. Carried all the heavy shopping into my kitchen and took back an item I had ordered by mistake. Great service.”

Helpful Report

Posted 7 years ago

“Recently tried the 2 can dine for £10 deal and was very impressed with the produce. I will be trying them again!”

Helpful Report

Posted 7 years ago

“The best super market in the town”

Helpful Report

Posted 7 years ago

“Good pleasant assistants .nothing too much trouble. Cheap food”

Helpful Report

Posted 7 years ago

“Offer next day delivery on most items. Helped us complete the surprise bedroom makeover for my daughter.”

Helpful Report

Posted 7 years ago

“Great customer Service My Compliments are for the staff at yardley B25 The staff always help to the highest of standards, amazing staff , particularly Lorraine and the Pharmacist on Duty the day I visited , 30th May 2018. Excellent Service by wonderful Staff.”

Helpful Report

Posted 7 years ago

“Great prices and great deals”

Helpful Report

Posted 7 years ago

“Argosy Harp CSC paisley rd west Glasgow would like to thank Andy manager at Tesco filling station Paisley Road West for his very kind donation to our fund raising night we are very grateful for you're contribution”

Helpful Report

Posted 7 years ago

“Really competitive price and fast delivery of item, even to a different address as it was a present.”

Helpful Report

Posted 7 years ago

“Amazing supportive and lovely bikini for bigger boobs. Well done Tesco!”

Helpful Report

Posted 7 years ago

“I ordered a new lonovo tablet it was delivered prompt”

Helpful Report

Posted 7 years ago

“Went to tesco where I haven't shopped before very lost looking for cooking ingredients ,ask staff member called Sarah who took me to the right aisle ,helped me find ice cream sauces .Ask if I needed any more help ,and then was willing to help me look for nuts .Sarah was helpfully friendly and lovely to chat to”

Helpful Report

Posted 7 years ago

“The online delivery process was easy. Reasonable replacements were made, and we were okay with that. The only issue was that no one called to mention that the card used for the purchase failed, until they were outside of the house.”

Helpful Report

Posted 7 years ago

“Delivery always on Time, good organisation.”

Helpful Report

Posted 7 years ago

“I am disabled and use my local large Tesco's Mobility Scooter. The staff are also very helpful but last time I visited the lady on the checkout went above and beyond for me. She was so polite and friendly and not only did she pack all my shopping for me but she came out from her checkout to put them back on the scooter for me. They don't always pack for me or ask if I need help and this lady was a credit to the store.”

Helpful Report

Posted 7 years ago

“Almost 2 years ago we switched from using Tesco and their delivery service to Asda. It was an unmittigated disaster. We have now returned to Tesco and use their home delivery. yes you pay a few pennies more, but the quality of the service is far far superior. Decent sell by dates, few substitutions (and those there are have been reasonably thought out). On time deliveries, some even arrive early! One delivery suffered a vehicle breakdown. We received a very apologetic phone call from the driver, but at our suggestion we went to the van and collected our shopping. We took the opportunity to take a cuppa to the driver, who was appreciative. Tesco have clearly majored on customer service and all is good!”

Helpful Report

Posted 7 years ago

“Online order process one of the best.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews