Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The good price with good products and very handy to my home!”

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Posted 7 years ago

“I had Issues when using there online home delivery service! The whole Team gave a great resolution. Many Thanks.”

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Posted 7 years ago

“good value.”

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Posted 7 years ago

“I had reason to complain about a food product that I didn't like. I sent an email at 8pm on the Thursday before Good Friday. At 8.30pm, (said they closed at 8pm on website!), I had a phone call from Tesco Customer Services requesting more information about the product, bar code etc, offering me their apologies and offering me a £5 Tesco gift card. Can't get better customer service than that!!”

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Posted 7 years ago

“A few days ago I was shopping at Tesco in Clitheroe, Lancs, and struggling with the pain from sciatica in my legs. When asked how I was by Yvonne Melville, for once I said that I was in pain. Both Yvonne and her colleague took over the management of my shopping, did everything for me, packed, and put my bags in the trolley. I'd like to say thank-you to both of thm, and to say how much I appreciated their help.”

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Posted 7 years ago

“They stock what I need and staff are very helpful always happy”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“because me and me mate paddy Doherty had a right laugh with one of the members of staff”

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Posted 7 years ago

“Member of staff took considerable time to find an item which I could not find at a time when the supermarket was extremely busy.”

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Posted 7 years ago

“Products good value for money website easy to use for ordering quick delivery and response helpful customer service staff good returns policy”

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Posted 7 years ago

“they are, by far and away, the best supermarket in Britain”

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Posted 7 years ago

“Can not thank Tesco opticians at Burnley enough they have gone above & beyond making sure my husband receives his order Well done !”

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Posted 7 years ago

“VERY HELPFUL TO AID SHOPPING FOR DISABLED & ELDERLY CLIENTS”

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Posted 7 years ago

“Very good.”

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Posted 7 years ago

“Brilliant shopping experience”

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Posted 7 years ago

“HELPFUL, GOOD VALUE FOR MONEY, AN EXPERIENCE EVERY TIME I VISIT. CHEERS!”

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Posted 7 years ago

“Customer services were very helpful when I queried an item which was costed wrong and they quickly rectified this”

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Posted 7 years ago

“Max the manager at Queensway Ingoldmells is so polite and helpful. he shows a special interest in charities and looks after me very well, this week donating 10 easter eggs to the children! Well done Max and all of the staff at Tesco Express Ingoldmells”

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Posted 7 years ago

“Excellent service from Tesco home delivery service. The delivery driver was so helpful even unloading the goods in my kitchen after carrying them up two flights of stairs. The products are always so fresh and are great value.”

Helpful Report

Posted 7 years ago

“David McGregor at Tesco Direct phone help line is without a doubt employee of the month in my opinion. I was having problems getting an order online and he helped out without any hesitation. Top marks”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews