Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting to me on time”

Helpful Report

Posted 7 years ago

“I went to Tesco esso in Dartford with my mother and the gentleman that served us was amazing while I was filling up the car my elderly mother had to pick up some shopping, the kind gentleman had packed all her bags and assisted her in carrying her shopping to the car, which doesn't happen in many stores. We both feel he should get some recognition he was cheery and polite complete true gentleman. We noticed on his name badge as Steve and would like to say a big thank as you sure don't get this service anywhere else”

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Posted 7 years ago

“We ordered lovely red wine but one box was missing. This was discovered and dealt with within a day and refund given. The service was excellent - as was the wine !”

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Posted 7 years ago

“Click and collect worked well. Food was waiting and bagged and the person serving us was very polite. Will always shop this way now.”

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Posted 7 years ago

“Bang on”

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Posted 7 years ago

“They just make shopping simple”

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Posted 7 years ago

“At our store we have a fantastic staff very friendly and helpful it’s a pleasure to shop there"””

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Posted 7 years ago

“TESCO ONLINE HAS ALWAYS BEEN A VERY GOOD WEBSITE, EASY TO USE AND VERY EFFICIENT.”

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Posted 7 years ago

“Easy to use online ordering with fast efficient delivery to local store for collection - in spite of extremely poor weather conditions !!”

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Posted 7 years ago

“They gave me quality products for value of money”

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Posted 7 years ago

“Everything in one place!”

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Posted 7 years ago

“Thank you to the Tesco grocery delivery team for such fantastic service today. The snowy weather conditions in rural Kent this morning were treacherous and yet my groceries were delivered safely - a bit later than booked but I was amazed that the delivery wasn't cancelled. And the delivery man wouldn't even accept a cup of tea as he had to get on to the next delivery. Well done Tesco employees - I hope everyone got back to their depots safely.”

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Posted 7 years ago

“Great shop helpful staff”

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Posted 7 years ago

“Clear and easy structure of the website. Offers highlighted and shipping process very simple. Friendly staff delivering and always calling to check if you are at home for an earlier drop off.”

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Posted 7 years ago

“Delivered and packed well arrived in plenty of time and amazing value”

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Posted 7 years ago

“The pharmacist on duty in the Shrewsbury cattle market store went out of their way to be helpful and I was so grateful. He really took his time to help me and provide me with the right medication. Really impressed. Thank you.”

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Posted 7 years ago

“They asked how my mum wastoday”

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Posted 7 years ago

“Plenty of products. Easy to order.”

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Posted 7 years ago

“Excellent service. Highly recommended. Would order again.”

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Posted 7 years ago

“Great customer service and it was great seeing all the new lines in for easter.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews