Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery service was very good”

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Posted 7 years ago

“Customer service,and discounts”

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Posted 7 years ago

“Its close to where i live it has loads of selection and kind staff”

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Posted 7 years ago

“The attitude of the staff especially Tammi is excellent. Happy, helpful, smiley and a good atmosphere. This is the Peacehaven Tesco express”

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Posted 7 years ago

“Excellent service at consett customer service desk from Conner and Susan”

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Posted 7 years ago

“Great price on the train my son wanted cheapest i found and deliverd way b4 the estimated delivery day . Great all round”

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Posted 7 years ago

“Always good customer service and clothing good value for money and good quality.”

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Posted 7 years ago

“Piotr Kulis”

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Posted 7 years ago

“I bought from the click and collect. I have used this service before and find their site easy to use whilst also being convenient.”

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Posted 7 years ago

“Tesco is good to shop with online,delivery is always on time and the drivers are friendly.delivery saver plans are really good and good prices on all items/products.”

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Posted 7 years ago

“Never had any issues, good availability and good customer service.”

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Posted 7 years ago

“I ordered a pair of leopard print boots which are both gorgeous looking and very comfy. Result!”

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Posted 7 years ago

“I have just tried the new Eco Active washing up liquid. This is a great product, works every bit as well as Fairy, more cost effective with a lovely smell too!! Well done Tesco, I have been looking to try some of the more environmentally friendly products on offer but was put off by the cost. I'm looking forward to trying some of the other items in the range. One minor point, could it be produced in the UK?”

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Posted 7 years ago

“This morning we had a parcel through the door and it was a little treat for our cat. We thought it was a very soft touch from Tesco to identify the individual needs even for a pet.”

Tesco Direct 5 star review on 27th January 2018

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Posted 7 years ago

“GREAT VALUE FOR MONEY. HELPFUL STAFF, VERY ATTENTIVE.”

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Posted 7 years ago

“I bought from the click and collect. I have used this service before and find their site easy to use whilst also being convenient.”

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Posted 7 years ago

“Bought a De'Longhi kettle - great free, click and collect delivery service from Tesco. Helpful staff in the store and LOVE the product! Would highly recommend!”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

“As a regular buyer of tesco beef ravioli for my son and i , im getting in touch to say the new recipe version isnt nice and we both agree not worth buying anymore.”

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Posted 7 years ago

“Helpful Staff”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews