Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, convenient - happy staff.”

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Posted 7 years ago

“They have almost everything I need. They have good services. They have good customer care. Always with fresh products. They are easily accessible and near to my home.”

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Posted 7 years ago

“Tesco is a very reliable website in addition to having easy to buy groceries, punctual in its services, ts interface is very easy to understand and manage, its technical support is very efficient and it is at the forefront in sales of all kinds of articles and services for the home. It is 100% recommended for those who buy and want only the best for their family.”

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Posted 7 years ago

“Went to Tesco at Pitsea Essex , need advice on some beauty products , got amazing advice from the Sales Assistant Jo , she was soo happy to help and definitely knew her stuff . Thanks Jo and look forward to returning to the store Next time .”

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Posted 7 years ago

“Speedy quick delivery good priced quality goods”

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Posted 7 years ago

“I'm a customer & I used to be a employee don't ever shop at Tesco they leave the food that's meant to be chilled out for hours when the maximum time is 40 to 50 mins. They don't care about the customer all they care about is the amount you spend in their shitty stores. I wish I took videos to so how bad it is. It's the same in every store it's how the management programme works . It will screw over it's customers & it's employees. For example the Clubcard changes. Shop anywhere else except Tesco you will better off.”

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Posted 7 years ago

“I placed an order online and it was really quick delivery items was packed well.. even better they were a bargain..”

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Posted 7 years ago

“Well organised shop and friendly staff along with reasonable prices”

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Posted 7 years ago

“Tesco have gone the extra mile for me today. I was missing a sourdough loaf from my order despite being charged for it. Kirsty at Tesco Barnsley ensured that a new loaf was baked especially for me & it is being delivered to me shortly. Thank you Tesco 👏👏👏. Dianne Allen”

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Posted 7 years ago

“In my local store at Newton Aycliffe today I was trying to arrange a date for a charity collection. The member of Staff responsible, Shirley said she had nothing available over the next few months but offered me some items which the store had stopped selling to use as raffle prizes. Totally unexpected but very very generous . thanks Shirley. And thanks Tesco.”

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Posted 7 years ago

“they had the goods I wanted for a reasonable price and I was able to use my clubcard points for half the cost of the item. Goods were available for collection in my local store the next day”

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Posted 7 years ago

“Well set out, easy to find what i need”

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Posted 7 years ago

“Like some people on here I had an item not delivered on a large order. I contacted the customer services who made another hipup on the order. But I then contacted the head office for customer services and the query was dealt with very quickly and efficiently. Due to this I will continue to use direct line. This is the 1st time anything has gone missing. To be truthfull I cannot fault the service. Any company can have human errors occur but dealt with as they have is a bonus for any company. Yes I will continue to shop with Tesco direct as they have proven to me, that as long as you can prove the error was not your fault they will deal with it to a satisfied outcome.”

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Posted 7 years ago

“good quality”

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Posted 7 years ago

“good products quality and cheap”

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Posted 7 years ago

“Fast and easy service”

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Posted 7 years ago

“Good range of goods.”

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Posted 7 years ago

“Superior quality with reasonable price”

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Posted 7 years ago

“cheeper price”

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Posted 7 years ago

“We bought some Christmas presents from Tesco we couldn't get in any other shops.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews