Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Click and collect delivery within two days. Far much quicker than their estimated times. And the convenience of being able to collect from there local convenience stores.”

Helpful Report

Posted 7 years ago

“Tesco made gift- buying for Christmas so easy this year. Their click-and-collect service was super efficient and took a lot of stress away from me. I also appreciated their flexibility in web-site service. They have put a great deal of effort in improving the way their web site responds to customers' needs. It offers a degree of flexibility that other websites do not - for example allowing an order to be provisional up to a few hours before collection.”

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Posted 7 years ago

“Easy to shop. Click and collect is free and convenient.”

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Posted 7 years ago

“The staff were extremely helpful without being overbearing, there were shoppers walking round with shopping lists looking lost but a member of staff soon offered to help and this was appreciated by the customer, after visiting other stores were it was a free for all this was a very pleasant surprise”

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Posted 7 years ago

“Extremely Helpfull and patient in setting up and providing information on our purchase of a new mobile phone. Being in our 60s it takes a little longer for modern technology to sink in...as I said extremely patient to our needs. Purchase made at tesco purley, Surrey.”

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Posted 7 years ago

“ebbwvale when lost my purse instore they above & beyond to help made a bad experience better 5 ★ all work store”

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Posted 7 years ago

“Good customer service online and local store, with fair prices.”

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Posted 7 years ago

“Efficient service, I was able to use my Tesco vouchers, which were all listed online, saving me the hassle of typing in all the online codes. Product was delivered very promptly.”

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Posted 7 years ago

“Community support, Claire Clement, has been so helpful organising provision of Oranges for out Christingle. Also last year, Karina at Ashford, lovely ladies and an asset to Tesco. Thank you so much”

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Posted 7 years ago

“JUST WHAT I WANTED FOR MY GRANDSONS”

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Posted 7 years ago

“I can get everything there what i want so happy customer.”

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Posted 7 years ago

“I ordered my Christmas tree from Tesco Direct recently using the Click and Collect service. I had it delivered to my local Tesco Express (something I didn't think I could do as it's a small shop) and it even arrived two days ahead of schedule. Couldn't be happier with the service and the tree, it looks fab!”

Helpful Report

Posted 7 years ago

“First time I have ever ordered from Tesco Direct and it's was brilliant. I ordered a product at 5.00 Sunday evening, Monday afternoon is was ready for collection at my local store. Would defintley be using Tesco Direct again”

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Posted 7 years ago

“Great customer service from all the staff.”

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Posted 7 years ago

“Very happy Ordered vonshef buffet warmer after the one ordered from amazon was too small and now want to charge me £13 to send it back. It cost £26 Tesco delivered next day way before time stated regular updates via tex and email Really happy with service Love tesco”

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Posted 7 years ago

“Bought a coat with faulty zip. Happy to give exchange no problem.”

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Posted 7 years ago

“Fast delivery and everything needed online”

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Posted 7 years ago

“Fantastic service, great food and great clothes, cannot fault them.”

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Posted 7 years ago

“I was extremely happy with Florina in Beckenham. Her customer service skills were Superb! Very chatty, helpful and friendly. Excellent!!!”

Helpful Report

Posted 7 years ago

“I love Tesco - far more preferable to its rivals and the cheaper upcoming supermarkets”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews