Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When i first moved to kingsthorp had to get 2 buses there and 2 back, but sooner do that than go to the local Asda. Had more than one bad experience, there, especially if you take something back. Tesco though, cant apologise enough and will do all they can to put it right.. They excelled themselves the other week, did some shopping paid, then left trolley outside toilets, came back out went to car, loaded shopping and went home, it wasnt until later i realised, whole bag of shopping missing. Thats it gone. Anyway the next time i went to Tesco told customers services, my own fault, but maybe its on video so it doesnt happen to somone else. They said thanks and would have a look. just about to walk away and the young lady says, i dont suppose you can remember what was in the bag, funnily enough i could, it was all meat products, still got the receipt. Go and get it again, then come back here. I said again, it was my own silly fault. Thats ok. So went and got it again. 20 odd £s of shopping all replaced.. Its a nice bright, clean store, the staff are lovely nothing is to much trouble, and if you do a virtual shop with branded products, they are the cheapest. Oh and whoever thought up the shop and scan deserves a medal. thats brilliant, so quick and easy. One more thing, used to live Top Valley Nottingham and always shopped at Tesco, if i visit family always call in to get a few bits. The staff there also are a credit to Tesco.”

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Posted 7 years ago

“Clean, well lit with excellent produce over all ranges from frozen to fresh. Friendly and helpful staff. A great shopping experience.”

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Posted 7 years ago

“Price and free delivery, and they arrived in two days.”

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Posted 7 years ago

“Very warm welcome, very thorough in customer service and very efficient.”

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Posted 7 years ago

“Great prices”

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Posted 7 years ago

“brilliant customer service at Tesco Express Blackwood”

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Posted 7 years ago

“Always great price and points from clubcard”

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Posted 7 years ago

“The advisor was very helpful in that he set up my phone and my contract and made me feel at ease that I had bought a good deal.”

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Posted 7 years ago

“Goods were delivered promptly with regular texts/emails to update progress.”

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Posted 7 years ago

“The staff went out of their way to ensure I received the equivalent of their Black Friday deal after their local store ran out of the stock. The staff at Tesco Dumfries were excellent.”

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Posted 7 years ago

“Great price for Karcher power washer, couldn't find it cheaper anywhere else. Product delivered to local store making pick up really convenient.”

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Posted 7 years ago

“Tesco cashmere is the best I have been able to find in terms of style, fit, value for money and softness of fibre. Jumpers are nice and long in arms and body.”

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Posted 7 years ago

“Came in to tesco at ashby this afternoon. Best shopping experience I have had in a supermarket. The lady elf was so funny, she had hand puppets with her and engaged with my daughters in a very clever way. The lady was so good, my girls were still talking about it with their friends.Hope she is back again before Christmas.Well done tesco...... You have made our Christmas.”

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Posted 7 years ago

“Tesco is a good convenience place to shop with”

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Posted 7 years ago

“Great click and collect service great products fast delivery”

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Posted 7 years ago

“The website is very good, easy to view clothes and order. The delivery was very quick and an option to pick up from the store near you the next day!”

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Posted 7 years ago

“Fantastic Service and great products. Thank you very much”

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Posted 7 years ago

“Getting accepted for the loan”

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Posted 7 years ago

“Needed specific items from Tesco that I wasn't able to get in another supermarket. While in the store, I was unable to find one certain item. An employee was excellent and directed me straight to the item I was trying to find. All in all, excellent customer service from this employee.”

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Posted 7 years ago

“i bought a mobile phone car charger. but it was the wrong one for my phone as it only charged at 1 amp instead of 2 amps. i brought it back and they refunded my money. no quibble. that's why I keep shopping there.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews