Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my Christmas tree from Tesco Direct recently using the Click and Collect service. I had it delivered to my local Tesco Express (something I didn't think I could do as it's a small shop) and it even arrived two days ahead of schedule. Couldn't be happier with the service and the tree, it looks fab!”

Helpful Report

Posted 8 years ago

“First time I have ever ordered from Tesco Direct and it's was brilliant. I ordered a product at 5.00 Sunday evening, Monday afternoon is was ready for collection at my local store. Would defintley be using Tesco Direct again”

Helpful Report

Posted 8 years ago

“Great customer service from all the staff.”

Helpful Report

Posted 8 years ago

“Very happy Ordered vonshef buffet warmer after the one ordered from amazon was too small and now want to charge me £13 to send it back. It cost £26 Tesco delivered next day way before time stated regular updates via tex and email Really happy with service Love tesco”

Helpful Report

Posted 8 years ago

“Bought a coat with faulty zip. Happy to give exchange no problem.”

Helpful Report

Posted 8 years ago

“Fast delivery and everything needed online”

Helpful Report

Posted 8 years ago

“Fantastic service, great food and great clothes, cannot fault them.”

Helpful Report

Posted 8 years ago

“I was extremely happy with Florina in Beckenham. Her customer service skills were Superb! Very chatty, helpful and friendly. Excellent!!!”

Helpful Report

Posted 8 years ago

“I love Tesco - far more preferable to its rivals and the cheaper upcoming supermarkets”

Helpful Report

Posted 8 years ago

“When i first moved to kingsthorp had to get 2 buses there and 2 back, but sooner do that than go to the local Asda. Had more than one bad experience, there, especially if you take something back. Tesco though, cant apologise enough and will do all they can to put it right.. They excelled themselves the other week, did some shopping paid, then left trolley outside toilets, came back out went to car, loaded shopping and went home, it wasnt until later i realised, whole bag of shopping missing. Thats it gone. Anyway the next time i went to Tesco told customers services, my own fault, but maybe its on video so it doesnt happen to somone else. They said thanks and would have a look. just about to walk away and the young lady says, i dont suppose you can remember what was in the bag, funnily enough i could, it was all meat products, still got the receipt. Go and get it again, then come back here. I said again, it was my own silly fault. Thats ok. So went and got it again. 20 odd £s of shopping all replaced.. Its a nice bright, clean store, the staff are lovely nothing is to much trouble, and if you do a virtual shop with branded products, they are the cheapest. Oh and whoever thought up the shop and scan deserves a medal. thats brilliant, so quick and easy. One more thing, used to live Top Valley Nottingham and always shopped at Tesco, if i visit family always call in to get a few bits. The staff there also are a credit to Tesco.”

Helpful Report

Posted 8 years ago

“Clean, well lit with excellent produce over all ranges from frozen to fresh. Friendly and helpful staff. A great shopping experience.”

Helpful Report

Posted 8 years ago

“Price and free delivery, and they arrived in two days.”

Helpful Report

Posted 8 years ago

“Very warm welcome, very thorough in customer service and very efficient.”

Helpful Report

Posted 8 years ago

“Great prices”

Helpful Report

Posted 8 years ago

“brilliant customer service at Tesco Express Blackwood”

Helpful Report

Posted 8 years ago

“Always great price and points from clubcard”

Helpful Report

Posted 8 years ago

“The advisor was very helpful in that he set up my phone and my contract and made me feel at ease that I had bought a good deal.”

Helpful Report

Posted 8 years ago

“Goods were delivered promptly with regular texts/emails to update progress.”

Helpful Report

Posted 8 years ago

“The staff went out of their way to ensure I received the equivalent of their Black Friday deal after their local store ran out of the stock. The staff at Tesco Dumfries were excellent.”

Helpful Report

Posted 8 years ago

“Great price for Karcher power washer, couldn't find it cheaper anywhere else. Product delivered to local store making pick up really convenient.”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews