Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and product range. F&F very competitive prices”

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Posted 7 years ago

“They're spiced rum is delicious and gives other spiced rums a good run for their money. £10 a bottle, absolute bargain. All be ready purchasing before Christmas.”

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Posted 7 years ago

“This is the first time I've reviewed a supermarket for service. This Tesco branch seems to be making an extra effort in customer service. In the last two visits I had an issue each time. On one visit the shelf was missing my favourite conditioner (it was on offer so I expected it was sold-out), I asked at customer services anyway, and the nice young man checked stock levels on his phone! He said there were 4 bottles in the back and he called through to get them brought through. There was no answer. A colleague told him they were unloading a delivery. He immediatley said he would go himself, find the 4 bottles and I would find them on the shelf in the next few minutes, they did. On another day I missed the small print on the 25% off wine offer. I had assumed it was like the one at Sainsbury's and covered all wine, but it excluded wine priced below £4.35. I like Tesco white wine and had bought 6 @ £4.15... obviously not getting the 25% off. The check-out operator was extremely helpful, saying that I wasn't the only one to miss the small print and pointed me at the customer service desk to get a refund. This assistant was also very helpful, getting me a refund, explaining the price limit and recommending a slightly more expensive wine. In the event I bought six £6 bottles, getting them for £4.50 each. The wine was superb (much better than my original choice) and for little more. In sainsbury's (Shirley not Clitheroe) in a similar confusion over offer details (this was on kit-kat bars; it seems 4-finger bars and kit-kat chunky were completely different categories of product!) I was made to feel like an idiot and a fraud. In Clitheroe Tesco's I was treated exactly as I expect, a valued customer who needed help. Well done Clitheroe Tesco's, less well done to Tesco who could have avoided the problem by matching Sainsbury and giving 25% off all wine.”

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Posted 7 years ago

“My first experience of using this ordering method and I can honestly say I was amazed at how easily it all was. Both items I ordered were sent to local store and I am able to collect within a few days. Great Service. No negative comments at all. I would definitely use this ordering method from Tesco again.”

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Posted 7 years ago

“Very good customer service helped me with my returns even went to see if they had an replacement.”

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Posted 7 years ago

“Tesco make me happy every time I shop in their store or shop online. I consider Tesco to be a very high quality of service and products across their store. Excellent value and very polite and helpful staff. A very satisfied customer.”

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Posted 7 years ago

“So many to choice”

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Posted 7 years ago

“Good deals on my last order,accuracy and delivery speed. Easy to talk to an advisor. No problems. Which gives complete confidence in ordering.”

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Posted 7 years ago

“Friendly staff , helpful”

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Posted 7 years ago

“deliver when I need it always on time”

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Posted 7 years ago

“Customer service”

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Posted 7 years ago

“Are Tesco in upperboat is more like are local shop, we go up for fresh bread, milk ect. We often go with are grandchild and the girls there are really good with her she is only 20 months and loves to wave to them. Some of the staff often say hello as we go by, some always take the time to talk to us, expecially George he always has the time although he is wizing by. Sometime tesco gets a bad press but it's the staff that makes a good business maybe tesco head office will remember that the next time they make people redundant.”

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Posted 7 years ago

“staff well manned and service with a smile makes a big difference to all”

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Posted 7 years ago

“Good service.”

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Posted 7 years ago

“The item I wanted was the cheapest with Tesco and also free click and collect.”

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Posted 7 years ago

“Good prices, great choice of delivery times, kept informed of delivery slot, polite driver, very helpful”

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Posted 7 years ago

“Excellent saff”

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Posted 7 years ago

“Great price on a box set DVD I required and prompt click and collect makes thing so much easier sometimes...”

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Posted 7 years ago

“The product I bought on Black Friday, was a good price and was delivered early”

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Posted 7 years ago

“I ordered a Candy fridge/freezer from Tesco Direct. Delivered exactly when they said it would be. However fridge was faulty on delivery. Tesco were brilliant, the same could not be said for Candy ( which is also Hoover ). When I reported the fault the young guy at Tesco could not be more helpful, he even rang me back as promised because Candy left him hanging on their service line for so long. They even cut him off whilst still waiting to report my fault. He told me he had sent them an e mail. It is now sorted despite lousy Candy service. I chose a repair although Tesco offered me an instant replacement.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews