Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco cashmere is the best I have been able to find in terms of style, fit, value for money and softness of fibre. Jumpers are nice and long in arms and body.”

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Posted 8 years ago

“Came in to tesco at ashby this afternoon. Best shopping experience I have had in a supermarket. The lady elf was so funny, she had hand puppets with her and engaged with my daughters in a very clever way. The lady was so good, my girls were still talking about it with their friends.Hope she is back again before Christmas.Well done tesco...... You have made our Christmas.”

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Posted 8 years ago

“Tesco is a good convenience place to shop with”

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Posted 8 years ago

“Great click and collect service great products fast delivery”

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Posted 8 years ago

“The website is very good, easy to view clothes and order. The delivery was very quick and an option to pick up from the store near you the next day!”

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Posted 8 years ago

“Fantastic Service and great products. Thank you very much”

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Posted 8 years ago

“Getting accepted for the loan”

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Posted 8 years ago

“Needed specific items from Tesco that I wasn't able to get in another supermarket. While in the store, I was unable to find one certain item. An employee was excellent and directed me straight to the item I was trying to find. All in all, excellent customer service from this employee.”

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Posted 8 years ago

“i bought a mobile phone car charger. but it was the wrong one for my phone as it only charged at 1 amp instead of 2 amps. i brought it back and they refunded my money. no quibble. that's why I keep shopping there.”

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Posted 8 years ago

“Excellent customer service and product range. F&F very competitive prices”

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Posted 8 years ago

“They're spiced rum is delicious and gives other spiced rums a good run for their money. £10 a bottle, absolute bargain. All be ready purchasing before Christmas.”

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Posted 8 years ago

“This is the first time I've reviewed a supermarket for service. This Tesco branch seems to be making an extra effort in customer service. In the last two visits I had an issue each time. On one visit the shelf was missing my favourite conditioner (it was on offer so I expected it was sold-out), I asked at customer services anyway, and the nice young man checked stock levels on his phone! He said there were 4 bottles in the back and he called through to get them brought through. There was no answer. A colleague told him they were unloading a delivery. He immediatley said he would go himself, find the 4 bottles and I would find them on the shelf in the next few minutes, they did. On another day I missed the small print on the 25% off wine offer. I had assumed it was like the one at Sainsbury's and covered all wine, but it excluded wine priced below £4.35. I like Tesco white wine and had bought 6 @ £4.15... obviously not getting the 25% off. The check-out operator was extremely helpful, saying that I wasn't the only one to miss the small print and pointed me at the customer service desk to get a refund. This assistant was also very helpful, getting me a refund, explaining the price limit and recommending a slightly more expensive wine. In the event I bought six £6 bottles, getting them for £4.50 each. The wine was superb (much better than my original choice) and for little more. In sainsbury's (Shirley not Clitheroe) in a similar confusion over offer details (this was on kit-kat bars; it seems 4-finger bars and kit-kat chunky were completely different categories of product!) I was made to feel like an idiot and a fraud. In Clitheroe Tesco's I was treated exactly as I expect, a valued customer who needed help. Well done Clitheroe Tesco's, less well done to Tesco who could have avoided the problem by matching Sainsbury and giving 25% off all wine.”

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Posted 8 years ago

“My first experience of using this ordering method and I can honestly say I was amazed at how easily it all was. Both items I ordered were sent to local store and I am able to collect within a few days. Great Service. No negative comments at all. I would definitely use this ordering method from Tesco again.”

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Posted 8 years ago

“Very good customer service helped me with my returns even went to see if they had an replacement.”

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Posted 8 years ago

“Tesco make me happy every time I shop in their store or shop online. I consider Tesco to be a very high quality of service and products across their store. Excellent value and very polite and helpful staff. A very satisfied customer.”

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Posted 8 years ago

“So many to choice”

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Posted 8 years ago

“Good deals on my last order,accuracy and delivery speed. Easy to talk to an advisor. No problems. Which gives complete confidence in ordering.”

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Posted 8 years ago

“Friendly staff , helpful”

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Posted 8 years ago

“deliver when I need it always on time”

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Posted 8 years ago

“Customer service”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews