Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco express forest road e.17 shop assistant Mary she is funny,efficient,helpful and a credit to the shop & Tescos”

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Posted 7 years ago

“The online price offered was highly competitive and the order was handled very efficiently. Click and collect was free of charges.”

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Posted 7 years ago

“Because it was cheap”

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Posted 7 years ago

“Tesco's shop is always clean with plenty of staff to help with any questions. They have all the products you could want and some. Parking is great too.”

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Posted 7 years ago

“Fast Service and great customer service.”

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Posted 7 years ago

“Fast delivery, reasonable price, great face to face service.”

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Posted 7 years ago

“from seeing the product online to arriving at my door. absolutely no problems was advised by txt every step of the way!!”

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Posted 7 years ago

“Ordered online and got a great bargain on lego ready for Christmas. Emails to update when it arrived and the staff member in branch was extremely helpful got rid of the box for me and gave me something to carry it home in.”

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Posted 7 years ago

“The quickest of responses with an excellent support & supply.”

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Posted 7 years ago

“Tesco's shop is always clean with plenty of staff to help with any questions. They have all the products you could want and some. Parking is great too.”

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Posted 7 years ago

“Our tescos in Jamaica Road is good. Offers great variety of products and as always good price.”

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Posted 7 years ago

“Tesco Direct are always prompt with their order's, I can always get what I need and delivery is fast too.... Thanks to them school uniform is all sorted and we're ready to go back to school.... Thank you...”

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Posted 7 years ago

“They have a great range of goods at competitive prices, their stores are conveniently situated and the staff are very helpful”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Needed to upgrade my laptop, got myself a Lenovo 2 In 1 tablet/ Mini PC, price was less than other well known stores, overall a bargain & a great piece of kit. Fully satisfied, well done Tesco.”

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Posted 7 years ago

“Always reliable delivering my groceries each month. Excellent value for money. Always eager to please.”

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Posted 7 years ago

“Fresh food and friendly delivery service”

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Posted 7 years ago

“Because they are very efficient and quick in terms of search and response”

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Posted 7 years ago

“Easy to use website and free delivery on tesco items. Can be annoying tho as some items are from other suppliers and the delivery costs only come up at the end. If you have multple suppliers in 1 order it can mount up the delivery costs.”

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Posted 7 years ago

“The service was quick on on the web really easy to use pick up next day”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews