Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“visited your Swansea city centre store today trying to buy a shedfull of my favourite wine while you have the 25% offer.sadly could only grab 12 bottles. spoke to donna at customer service desk to see if I could get more......THIS GIRL TOTALLY EXCEEDED MY EXPECTIONS....nothing was too much trouble and I look forward to picking up 96 bottles on sunday which she ordered for me. I must add donna was helped by two other girls who were equally as helpful and my "Tesco experience" was second to none.....thank you so much xx”

Helpful Report

Posted 7 years ago

“They had good quality food at reasonable prices in excellent condition”

Helpful Report

Posted 7 years ago

“Brilliant quality toys”

Helpful Report

Posted 7 years ago

“By delivering my order promptly and supplying at a good price”

Helpful Report

Posted 7 years ago

“the great choice of purchases under one roof and quality great stuff life couldnt get much easyer”

Helpful Report

Posted 7 years ago

“I love Tesco, it is our go to shop, they make me happy by selling everything we need”

Helpful Report

Posted 7 years ago

“Half prize toys delivered on time for daughters birthday”

Helpful Report

Posted 7 years ago

“Always helpful and friendly nothing is too much trouble in my local branch”

Helpful Report

Posted 7 years ago

“Easy on line purchase and delivered early to local store would recommend.”

Helpful Report

Posted 7 years ago

“Wide variety of products”

Helpful Report

Posted 7 years ago

“Good choice of a variety of products and is only 2 minutes from my home so very close excellent service too”

Helpful Report

Posted 7 years ago

“Their Scan as you Shop facility in store is a massive time saver, and you can see promotions and prices of items as you go so you don't get any surprised when you pay! :)”

Helpful Report

Posted 7 years ago

“The weekly offers that Tesco do are really helpful to the regular shop that we do. Also the test own brand cereals and other bits and bods are really spot on giving us even more savings.”

Helpful Report

Posted 7 years ago

“I ordered two sofas. The quality was fantastic and the price was unbelievably low. The whole process went smoothly and communication was great. The sofas arrived before the agreed date and I was given a two hour slot for delivery. The delivery drivers were helpful and polite. I will definitely use Tesco direct again. Highly recommended.”

Helpful Report

Posted 7 years ago

“Good customer service no problems staff always happy to help.”

Helpful Report

Posted 7 years ago

“My favourite purchase every time is the chicken. Chorizo and prawn paella, recently went up in price always purchase a 2 4 option but never disappointed in this product. Tasty and definitely value for money.”

Helpful Report

Posted 7 years ago

“convenient everything is available at one place”

Helpful Report

Posted 7 years ago

“Tesco has high quality products at low prices.”

Helpful Report

Posted 7 years ago

“Ordered A NEW KINDLE FIRE USING MY vouchers that had accumulated over the last 6 months and managed to get the new HD Fire for £30. It was easy to reserve online and it was delivered to my local shop for pick up. Great service and thank you Tesco. The HD Fire is a good size and will look great when playing movies downloaded to watch while travelling without wifi. I don't like the leather cover. It's great for sitting the tablet watching movies but when its in my hand reading kindle books its a bit cumbersome.”

Helpful Report

Posted 7 years ago

“Lots of choice, good prices, quick and easy payment, very fast delivery”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews