Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

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Posted 7 years ago

“I had the answer straight away. Fast delivery. Great service. Good value for money. Many thanks”

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Posted 7 years ago

“ordered an item got half price picking up next day no hassle”

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Posted 7 years ago

“Good customer service”

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Posted 7 years ago

“Dumfries tesco is always very busy but there staff always smile and are very good at there job which makes stressful shopping just shopping”

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Posted 7 years ago

“The staff are always friendly, eager to help and great specials”

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Posted 7 years ago

“Value for money, well stocked and uncomplicated offers, seamless self check out as well as attended check out”

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Posted 7 years ago

“Very happy. Kept up to date with delivery”

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Posted 7 years ago

“competent staff”

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Posted 7 years ago

“The staff are always really pleasant and seem to go an extra mile to assist.They must have some good training overall as its in more than one store I have noticed it”

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Posted 7 years ago

“The musical instrument and associated accessories I ordered were to be shipped from two affiliated suppliers. Not only were the delivery dates better than promised, each package was in excellent condition, had the right items in each and Tesco's tracking system.was accurate and informative.”

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Posted 7 years ago

“I took my daughter to the pharmacy with a prescription from the hospital,( she’s type 1 diabetic), unfortunately it was wrong, however the pharmacist working went above & beyond to help resolve the situation by speaking to doctors & 111 until it was sorted & he could give my daughter the prescription she urgently needed. Thank you so so much!!”

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Posted 7 years ago

“all friendly staff and very clean shop - always enjoy shopping there. Hook, Hants.”

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Posted 7 years ago

“Today I went to the Tesco store on the Stratford road next to notcutts garden centre and unfortunately my 19month old son became very poorly during my visit and I had to have an ambulance called out. I can not say how grateful I am to the members of Tesco team that looked after me and my little boy the whole time! I was a very emotional worried mother and they literally bent over backwards to support me and care for us both. I can’t tell you how thankful to these people I am, I will defiantly be a regular shopper to this store and I would like to send all my gratitude to them and there team. U were outstanding and I will forever be in your debt thank you so so much.”

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Posted 7 years ago

“good food and decent prices”

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Posted 7 years ago

“They stick to what they say they're going to do. No hassle and items are delivered when they're supposed to be. Can't ask for much more.”

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Posted 7 years ago

“The customer service in my local Tesco is very good, staff are polite and help you out best they can, and prices are ok on no frills stuff but also branded stuff is ok too.”

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Posted 7 years ago

“Well happy with my products I purchased great experience and at good prices thank you for an enjoyable experience”

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Posted 7 years ago

“Perfect location, good parking space, cheap items compared to other shops.”

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Posted 7 years ago

“Great for florence and fred clothes”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews