Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly helpful staff Even packed my bags *****”

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Posted 7 years ago

“Excellent Customer service friendly staff”

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Posted 7 years ago

“Easy to use online shopping, I order regularly, great deals, fast efficient service kept well informed excellent communications. Couriers always helpful pleasant and polite.”

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Posted 7 years ago

“Was having trouble finding a bra size and 2 young ladies came to help me. It took a while they both went through all the bras to see if they had that size. Unfortunately the size was not there and we laughed as they said they have never been through so many bras lol”

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Posted 7 years ago

“On 20th Sept I went to tesco mobile phone department located in Newry Co-Down.I was looked after by Stephen,he was patient,kind,knew his job and was very considerate.Stephen is an asset to your company and deserves to be recognised for his professionalism.”

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Posted 7 years ago

“Service is always great!! Always leave the shop smiling. I can tell customers always come first x”

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Posted 8 years ago

“I must say, after reading the reviews I was expecting things not to run so smoothly but I am delighted with the customer service of Tesco direct Scotland. I bought a couch & arm chair for our new house at a full price, when the next day the sale came into place making each of these half price, I called up and received a refund of half of the money back with no hassle what so ever(wish I could remember the lady's name). I have also just phoned up & spoke to Clark because I have not yet recieved a delivery date for my couch, who phoned the courier straight away and got back to me within 10 minutes to let me know what was happening. I hope the delivery goes as well as this.”

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Posted 7 years ago

“I had one of the cashiers help me when the new self service tills did not work properly.”

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Posted 7 years ago

“Discount on a Lenovo tablet purchased via click and collect”

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Posted 7 years ago

“Very efficient service”

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Posted 7 years ago

“Fast free delivery”

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Posted 7 years ago

“Good selection quality x”

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Posted 8 years ago

“Good good good”

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Posted 7 years ago

“The cost of product I bought was very good, the ease of ordering and the delvery service was excellent, well done Tesco.”

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Posted 7 years ago

“very helpful when making a return”

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Posted 7 years ago

“Tesco direct order. Current offer spend over £75 for £10 off. Picked up at local Tesco for free. Good prices, wide range of choice.”

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Posted 7 years ago

“Good delivery options and return options set up ready to go for clothes”

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Posted 7 years ago

“Thanks”

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Posted 7 years ago

“I use most of your own brands which i find some are as good as branded items, also the Grimsby branch has helpful and friendly staff.”

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Posted 7 years ago

“Very happy with the quality of the school uniform I have recently purchased and the price is amazing especially when you have 3 little ones to buy for.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews