Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the quality of the school uniform I have recently purchased and the price is amazing especially when you have 3 little ones to buy for.”

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Posted 7 years ago

“quick, efficient, reasonable prices for clothes and have good deals on food”

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Posted 7 years ago

“They got every thing there”

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Posted 7 years ago

“Helpful staff at Helston”

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Posted 7 years ago

“All food arrived on time and fresh.”

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Posted 7 years ago

“Because its all-around great and service very friendly”

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Posted 7 years ago

“Extremely happy”

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Posted 7 years ago

“As a regular customer I have never had to make a complaint until recently when there was a couple of problems with my home shopping delivery. I wrote an email explaining the problem and Tesco were brilliant. They responded quickly and called me to apologise. The lady I spoke to was so helpful and very apologetic. The items I complained about were refunded immediately and they also emailed me a voucher to use on my next shop. I haven't received such good customer service in a long time and although I was disappointed at the problems I had, the way they resolved it put me at ease and restored my faith in the company and I continue to be a regular customer.”

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Posted 7 years ago

“Had what I wanted at a good price”

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Posted 7 years ago

“They provided all the necessary food items I like. They also have a great customer service who are always very approachable and helpful.”

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Posted 7 years ago

“Ordered a leaf blower online and without any hiccoughs or delay the product was waiting at the designated area at the designated time. The gear was easy to set up and did what it said on the tin.”

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Posted 7 years ago

“The range on offer and quality aswell as the special offers giving a wide range”

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Posted 7 years ago

“Lots of tills open, fully stocked shelves”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“the service was quick and hassle free”

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Posted 7 years ago

“In the busy 'back to school' period, they had the colour & the sweatshirts that I needed in the right size when I couldn't find them anywhere else. Also click & collect is fantastic as it's free & delivered to a very nearby Tesco express.”

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Posted 7 years ago

“Bought a Sharp 55' smart TV from Tesco in August, the website was easy to use and everything I needed to know about the product was on the description and specifications, delivery was planned for the next working day with and option to track the delivery in real time, I had to alter the time so as to be in when it arrived which was dealt with easily and without fuss. TV was delivered at a convenient time to suit me and was in a good condition. Tesco even gave me clubcard points with my purchase which was an added bonus.”

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Posted 7 years ago

“Bought breville blender, reduced from £30 to £20, represented great value and just as efficient as the nutri-bullet for less than half the price E”

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Posted 7 years ago

“Great service and great value. Would shop again.”

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Posted 7 years ago

“Prompt customer service”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews