Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very simple easy to use unlike the GAME website I tried to order from and failed with constant errors so in the end I decided to go with tesco to preorder fifa 18 and was done in seconds!”

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Posted 7 years ago

“The Tesco supermarket is a great shop in general, in particular the Tesco Mobile colleagues - it feels amazing knowing that sales people are so genuine and have the ability to make you feel like you are a friend.”

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Posted 7 years ago

“I bought my sons school uniform from tesco and with my money off vouchers only paid £3 for the lot, i got 2 jumpers and 2 packs of 2 t shirts. Im very happy woth my purchase”

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Posted 7 years ago

“We ordered two sets of the Denby dinner service from Tesco direct whilst it was on offer. It was too good to pass by. When it arrived, one of the dinner plates was broken. We rang Tesco Direct, and their response was very good. They first checked to see if they could replace it - but had none in stock. So they then checked at all our nearby stores to see if they could find a replacement - but there were none in stock. So within an hour of us ringing them with the problem, they rang back and offered us a £10 voucher to go online to Denby's website and buy a replacement dinner plate (which was only worth under £5). We are very impressed with the quick and thorough service thanks Tesco.”

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Posted 7 years ago

“Brighouse Tesco Pharmacy and all it's staff- you're all wasted hidden away in such a minuscule spot of the store. Never in my life have I experienced such kindness, consideration and professionalism, your level of customer care is fantastic. Every time I pick up my monthly prescriptions I am met by friendly, polite and prompt staff who truly go above and beyond their job role in an effort to provide a helpful, welcoming service. I recently had my prescriptions mixed up by my doctor and by the time I reached the pharmacy I was very stressed and sore after a recent C-section. Mo and one of the women there, came out, kindly sat me down and rang the doctors for me, sorted the medication and then even offered to go and pick it up for me. I was truly humbled by their care and genuine drive to assist in any way possible. I hope this review helps you on your way to getting the recognition you all deserve. Thank you Brighouse Tesco Pharmacy, I will be a lifelong customer!”

Tesco Direct 5 star review on 28th September 2017

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Posted 7 years ago

“Cheaper prize and user friendly service”

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Posted 7 years ago

“I like the range musrom selection and livers and other offle , there's helpful staff and I like that you can get there club card as a 3D bar code tag thing to save carrying more cards around. I don't like that staff are made to ask if I need help with my packing though as I obviously don't look like I need help and I'm not exactly slow.”

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Posted 7 years ago

“Tesco provide wide range of products to choose from. Very convenient for me as it is just near where I live.”

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Posted 7 years ago

“Friendly staff well stocked shop”

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Posted 7 years ago

“Very friendly alway a good choice of products and services and the staff are always there to help.”

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Posted 7 years ago

“On-line shopping with Tesco is simple and convenient taking all the time and stress out of travelling to the shop, undertaking the shopping and travelling home. Deliveries are nearly always within the allocated hour and mostly everything I've ordered arrives in a fresh and perfect condition. Thank you Tesco - On-line shopping with Tesco is a life saver for a busy working Mum!”

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Posted 7 years ago

“Great service, bought my food, DVDs and clothes from here all in one go and the staff were very helpful!”

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Posted 7 years ago

“Sales assistant on Saturday 23rd September..went above and beyond to help myself and my mom..we needed help with a Microwave which wasn't situated by the microwaves but by the tv's? Well done to this gentleman. Service with a smile. 2 very happy customers.”

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Posted 7 years ago

“Good quality for very reasonable prices.”

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Posted 7 years ago

“I went to your store in Church Langley and completed my shopping, found the staff to be friendly as normal. Returned to my car and found that i had a dead battery so it wouldn't start. Returned to the store and asked the lady at the customer service counter if there was anyone who could help to start my car with theirs (I didn't think there would be anyone, but it was worth a try). She managed to find a member of staff, Michael Bird, who brought his car over to mine and helped start the car. I offered Michael some money to thank him and his response was "No money necessary, we are here to help at Tesco." Michael, and the lady at the customer service counter are a real credit to your company.”

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Posted 7 years ago

“The staff were very polite and helpful they helped my wife who is disabled they packed all her shopping helped her to the car, they were very friendly. Thanks.”

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Posted 7 years ago

“Always got my wine in”

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Posted 7 years ago

“Great Customer and Security Service Good Quality and Variety Food and Grocery Items”

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Posted 7 years ago

“I had to invest in a new printer ready for the back to school. And I would highly recommend”

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Posted 7 years ago

“Easy to checkouts”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews