Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost my daughter and had purchased baby milk etc that I would not be able to use. The customer service team in the Roneo Corner branch were outstanding, my receipt had expired for refund but they made an exception in my case to refund the goods. Thank you”

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Posted 7 years ago

“I always get very good service, and I enjoy my shopping experience in tesco”

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Posted 7 years ago

“Items were delivered free with delivery saver - I got to choose the day and they even let me know a 1 your delivery slot!”

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Posted 7 years ago

“good prices, variety of stock, friendly staff”

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Posted 7 years ago

“Good deal”

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Posted 7 years ago

“Always got what you want when you want it.High hygene standards and helpful staff”

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Posted 7 years ago

“Self service helps to speed up the process'”

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Posted 7 years ago

“That the item was available and the order was processed quickly and I am able to collect my order quickly. 24hrs in total from ordering to collecting”

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Posted 7 years ago

“Excellent delivery. Very helpful.”

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Posted 7 years ago

“Very good products, good prices and very quick delivery”

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Posted 7 years ago

“I recently bought a new duvet cover. It arrived fast and is a great quality product.”

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Posted 7 years ago

“Fantastic shop ..quality goods really pleased with the variety and prices”

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Posted 7 years ago

“Great customer service.”

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Posted 7 years ago

“Open 24 hours”

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Posted 7 years ago

“Excellent ordering service, fast delivery to store and good communication.”

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Posted 7 years ago

“Very helpful and freindly”

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Posted 8 years ago

“Easy to use website. All items I searched for were in stock and competitive prices/offers. Opted for Home Delivery next day and overall service was great.”

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Posted 8 years ago

“I was able to buy all of the items I went for.”

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Posted 8 years ago

“GOOD QUALITY DELIVERY SERVICE FOR ONLINE ORDERS.”

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Posted 8 years ago

“Recently used online Tesco. Absolutely brilliant service! Will recommend to anyone that doesn't have the time to get out and shop. Do it all on the phone and brought to your door to suit you. Amazing!”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews