Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick service on the click and collect”

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Posted 8 years ago

“Quick service. The staff are always available to help and deal with any queries in good time.”

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Posted 8 years ago

“Self service facility”

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Posted 8 years ago

“Super fast delivery easy to order”

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Posted 8 years ago

“I'M LOVING Tesco right now as they are selling the new range of Herbal Essences Bio:renew shampoo and conditioners cheaper than any other supermarket.These shampoos and conditioners that are crafted with ANTIOXIDANT FUSIONS and have 0% colourants and 0% gluten so they are really great for your hair.There are 7 different fragrances to choose from so far and each one offers something great to make your hair feel fabulous. #Let life in #HerbalEssences @HerbalEssences”

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Posted 7 years ago

“I make a bi-monthly online order to my nearest Tesco (5 miles away - and I have no car!) Their information is transparent, their service and prompt delivery always excellent, even to the remote areas, while their product prices stay highly competitive. For those of us in a rural situation or without a car, such a reliable, magnificent service is like gold-dust!”

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Posted 8 years ago

“Click and collect service was outstanding and very easy to use.”

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Posted 8 years ago

“Fantastic service from the Cromer Road Express store”

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Posted 8 years ago

“Used click & collect to order 2 Relaxer Garden Chairs. Very prompt notification that items were at my local store in Peterborough. Quite bulky items, although, the young lady working the click & collect desk was so helpful and trolleyed them out to my car which was a good 200 metres away being a Tesco Extra and all with a smile. Very pleasant experience.”

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Posted 7 years ago

“At the moment they are selling the new Bio:renew Herbal Essences shampoo and conditioner for £2.50p a bottle. #LetLifeIn”

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Posted 7 years ago

“Great customer service and products”

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Posted 7 years ago

“I easily ordered my children's uniforms with no problems and found it easy to collect my order from my local store. Fast friendly and great quality. Thanks”

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Posted 7 years ago

“B rought iPhone 5 with sim and was told it takes 9 to 21 days for it to be unlocked so my daughter could use her old sim but they unlocked it the very next day..very helpful customer service man and very happy daughter and a very nice phone”

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Posted 7 years ago

“Thanks to Annette- for sorting out my late husbands card & points into my name”

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Posted 8 years ago

“I called into Tesco in Hemsworth to return a tee shirt which was the wrong size. The lady on customer service was called Lynn and was really co-operative. She was very friendly and very apologetic when she realised the refund she could give me was less than the price I paid because the item was now in the sale. Really nice person. Good service needs some praise these days.”

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Posted 8 years ago

“The juice which i bought from them made me a happy person.”

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Posted 8 years ago

“Excellent store layout allowing ease of shopping!”

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Posted 8 years ago

“The trolley guy had talking shoes where he had walked miles and killed them. But he still smiled even tho its a rubbish job. He is a hero.”

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Posted 8 years ago

“Gd service”

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Posted 8 years ago

“Did a click and collect order and the girl there was fantastic couldn't of been easier or quicker”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews