Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On line order click and collect. Item in-store to collect way ahead of scheduled arrival.”

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Posted 8 years ago

“Fast delivery easy to use discount voucher!”

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Posted 8 years ago

“Straight in found what we needed, good deals on. No waiting at checkout. But had to buy a bag”

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Posted 8 years ago

“Always a friendly welcome at my local Tesco Direct”

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Posted 8 years ago

“always friendly staff, lots of products and always end up getting what i go in for :)”

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Posted 8 years ago

“Great Service, staff helped load heavy purchase in my car”

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Posted 8 years ago

“Customer service very good, polite checkout assistants, today a young guy was exceptionally well mannered and helpful.”

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Posted 8 years ago

“Great stuff at reasonable prices.”

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Posted 8 years ago

“next day delivery at a reasonable hour great value wines”

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Posted 8 years ago

“Amazing service and friendly delivery driver”

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Posted 8 years ago

“The staff make me feel welcome every morning with a smile on there face.which is not easy at 6.30a.m.thank you.”

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Posted 8 years ago

“Love the groceries and prices”

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Posted 8 years ago

“Everything was as they said it would be. Parcel was at local collection point on time. Staff were friendly and helpful”

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Posted 8 years ago

“Easy to order from website and quick delivery to store which is free , easy return process if needed”

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Posted 8 years ago

“Excellent and courteous customer service”

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Posted 8 years ago

“Szybka i mila obs?uga”

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Posted 8 years ago

“Good website easy to navigate and easy ordering with quick delivery to store”

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Posted 8 years ago

“Item was earlier than expected and was given a refund due to the price comparison”

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Posted 8 years ago

“good store, good selection of items and good prices”

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Posted 8 years ago

“very nice service lovely place to shop”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews