Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made me feel very happy”

Helpful Report

Posted 8 years ago

“Great service and quickly delivered, especially as it arrived before the estimated delivery date by a few days”

Helpful Report

Posted 8 years ago

“Quick delivery and all items ordered delivered”

Helpful Report

Posted 8 years ago

“Quick delivery and all items ordered delivered”

Helpful Report

Posted 8 years ago

“great customer service, served within 2 minutes clean store. and friendly staff”

Helpful Report

Posted 8 years ago

“Thay are very helpful and pleasant xx”

Helpful Report

Posted 8 years ago

“Tesco own Cotton Multi Surface Cleaner 1litre for 60p is an amazing product. I bought it for first time yesterday and will buy again. Fantastic”

Helpful Report

Posted 8 years ago

“Excellent choice of good quality products Easy parking Polite and friendly staff”

Helpful Report

Posted 8 years ago

“Good selection”

Helpful Report

Posted 8 years ago

“Paper cheap price fast delivery”

Helpful Report

Posted 8 years ago

“Things that didn't fit were refunded after posting without delay.”

Helpful Report

Posted 8 years ago

“I went shopping for a radio at the King Cross Halifax branch of Tesco. I saw one for sale at £4 and promptly bought it. When I took it to the Self Service check out the price turned out to be £8, I queried this with the shop workers and one young man went to check it out. He came back and explained that someone had put it on the wrong shelf, it should have been £8 but because of the mistake they would only charge me £4 instead of £8. I was amazed and very grateful.”

Helpful Report

Posted 8 years ago

“The store is not too large and has a friendly atmosphere. Staff are very willing to assist and nice and friendly. Parking is good and petrol competitively priced.”

Helpful Report

Posted 8 years ago

“Ludlow Tescos i find clean and tidy, the staff are a pleasure if needed :) X 1000000”

Helpful Report

Posted 8 years ago

“Item delivered to store, customer service there was top rate, friendly and helpful”

Helpful Report

Posted 8 years ago

“In Tesco you can find every thing that you want starting from the food ending with good quality of clothes for different ages.”

Helpful Report

Posted 8 years ago

“Friendly staff, always polite and helpful. Bright and clean store. Ample car park. We go out of our way to shop here.”

Helpful Report

Posted 8 years ago

“Excellent service all round. From the ease of the website to updates on delivery to actual delivery”

Helpful Report

Posted 8 years ago

“staff very helpful, courteous, friendly and cheerful and good deals,”

Helpful Report

Posted 8 years ago

“Great prices and free delivery. Item arrived quick”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews