Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been to Tesco in Leeds, I was returning some clothing I had bought recently. John who served me was so helpful and friendly. There should be more customer service advisers like John!”

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Posted 8 years ago

“quick service product in stock”

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Posted 8 years ago

“Excellent customer service easy checkout process very competitive prices and fast delivery.”

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Posted 8 years ago

“they told me to go away which pissd me off”

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Posted 8 years ago

“Friendly staff”

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Posted 8 years ago

“Friendly and very helpful. Helped to the car with heavy boxes”

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Posted 8 years ago

“They always send quickly and everything is always perfect and correct, never have problems.”

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Posted 8 years ago

“assisting me with my enquiries with a smile and getting items for as om disabled”

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Posted 8 years ago

“Purchased a Kenwood chefette mixer excellent service and the price well it was cheaper then a lot off other supermarket's hats of to Tesco”

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Posted 8 years ago

“Everything went very smooth. Product was absolutely new just as described. Very good price, quick delivery.”

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Posted 8 years ago

“Zdrowie i”

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Posted 8 years ago

“Had what I needed in stock and very polite staff”

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Posted 8 years ago

“The items were delivered to my local Tesco express quickly and wee as described.”

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Posted 8 years ago

“Friendly staff. Priced well.”

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Posted 8 years ago

“Had the lowest price on a particular item I wanted.”

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Posted 8 years ago

“Easy and quick self service system”

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Posted 8 years ago

“cheaper prices than most supermarkets”

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Posted 8 years ago

“I bought a new laptop. It was a good spec, satisfied the criteria I had in mind and was cheaper than other suppliers.”

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Posted 8 years ago

“Good home delivery service!”

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Posted 8 years ago

“Very friendly and helpful”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews