Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Margaret at linlithgow welcomed me with a smile and took me to straight to the product I needed great service”

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Posted 9 years ago

“there jus incredible to me, every time I go they always find a way to make me smile and best of all, they smile and that makes my day so pls pls pls howay people shop at tut Tesco. you canni buy good scran from there like.”

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Posted 9 years ago

“I nicked 100 pound what I founded on the floor”

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Posted 9 years ago

“ring this number 01945 583885”

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Posted 9 years ago

“the staff were playing Pokémon go down the games isle whilst I was waiting for help.”

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Posted 9 years ago

“Staff very friendly and extremely helpful. Haven't shopped in Tesco for a while but so pleased with today's experience I am switching my allegiance from Sainsbury, this is a major choice change for me.”

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Posted 9 years ago

“Manager Ryan from Tesco Withington road Whalley donated 120 Cadbury creme eggs for Hands on Hair / The Nubian Times Easter egg hunt on Sunday l6th at Alexandra park. Editor Lilian. X”

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Posted 9 years ago

“Yeading 3470 Scott happily made 86 Easter Buns for Yeading Hungary Caterpillars”

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Posted 9 years ago

“darren the manager of tesco mobile springhill bangor was brilliant today when we where buying a phone could not have done enough for us and got a great deal on tesco phone too five stars darren valerie bangor.”

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Posted 9 years ago

“Jackie at Bathgate tesco fantastic customer service today went out of he way to assist me today. Received an email advising pamper pull ups on special offer nil on shelves - couldn't find on their computer but on my email in stock Bathgate. Jackie went into Store room and found all sizes along with price tabs. I got my pampers and Jackie put out special offers on shelves. Thanks jackie”

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Posted 9 years ago

“Spoke to two customer services both went above expectation a lady, and a gentleman called Simon both went above and beyond helpful waited until I could sort the forms out and were excellent in helping a doddery lady Both showed how a customer should be treated and we do not get this very often WELL DONE HOPE TESCO APPRECIATES YOU BOTH”

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Posted 9 years ago

“Two weeks ago after shopping at Tesco's, St Stephens, Hull with my husband Stephen who is not very well and suffers Parkinson's Deseases. He was not feeling well and I wanted to get him in the car and shopping in the boot, as quick as possible to get him home to rest. In the rush I accidentally put my handbag in the boot, then shut the boot realising immediately I had looked us both out of the car with no coats, phones nothing! The security guys at the store were great and Grant at Customer Services was fantastic. He let me use the store phone to contact RAC. We were kept comfortable in store and my husband was offered cushions by Grants colleague Sharon. We were able to use the store as a contact number for the RAC, and Grant kept us up to date if they called. Once RAC arrived they thought is was best to send us home in a taxi to get spare keys. Once again using Tesco's as a contact point! Grant also looked up the telephone number on his own mobile of my daughters work, so I could let her know what had happened, as she had now way of contacting me and I was expecting a call from her. Grant also looked out for the taxi and let us know when it had arrived, we then went home, got the spare and all ok. After making such a silly mistake it was wonderful to have such great staff to help, and made me realise how much I have become dependant on my mobile phone!”

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Posted 9 years ago

“I shop at Roman road Tesco I just wanted to say wonderful Customer service from Michelle on Checkout wonderful smile and greeting and made you feel so welcome. Thank you Tesco finally got 1 lady who just makes you feel welcome to shop here.”

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Posted 9 years ago

“I'm a new customer of Tesco Direct and find it superb - cant give it enough credit. Would like to add personal recommendation for Mitch my delivery driver ( Lincoln) who was very helpful and friendly and helped me unload the baskets so I, for one, very happy with the all-round shopping experience!!”

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Posted 9 years ago

“I went to Tesco Havant to have my eyes tested yesterday and Theresa was very good helpful showed me everything I needed to know and also Mr perdeep bhachu who done the testing told me what was wrong with my eyes it put me at ease also Theresa helped me with new glasses they were both very good and needs a wow”

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Posted 9 years ago

“There is a lady called Tina c what a lovely lady nothing is to much trouble for her she even gave up her day of to help me with my Valentine's community tea party amazing lady well done Tina”

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Posted 9 years ago

“I Recently Purchased a TV From My Local Store through Tesco derect The TV was delivered to Tesco with in to days of ordering, delivered and installed by a member of customer service. Thanks to Andy Kond Connan. In the Dungannon store”

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Posted 9 years ago

“Had an issue with some bread from the Jesmond store. The guy I spoke to was really helpful and clearly wanted to sort out the issue to my satisfaction. I couldn't have asked for better customer support. I'm impressed.”

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Posted 9 years ago

“My much needed tumble dryer gave up. I ordered a new one from Tesco Direct on Wed 1st Feb morning. It was delivered without fuss on Friday 3rd Feb morning 9.15. exactly as ordered. Also free delivery and recycling of old machine. Excellent service, couldn't ask for more. Highly recommended.”

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Posted 9 years ago

“I recently visited the store at Buckie . Particularly the petrol station where the staff were fantastic. A woman named Audrey went well beyond the call of duty to help with my flat tyre . She is a credit to your company .”

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Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews