Name: Tesco Direct
Rating: 3.24

“Jackie at Bathgate tesco fantastic customer service today went out of he way to assist me today. Received an email advising pamper pull ups on special offer nil on shelves - couldn't find on their computer but on my email in stock Bathgate. Jackie went into Store room and found all sizes along with price tabs. I got my pampers and Jackie put out special offers on shelves. Thanks jackie”

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Posted 8 years ago

“Spoke to two customer services both went above expectation a lady, and a gentleman called Simon both went above and beyond helpful waited until I could sort the forms out and were excellent in helping a doddery lady Both showed how a customer should be treated and we do not get this very often WELL DONE HOPE TESCO APPRECIATES YOU BOTH”

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Posted 8 years ago

“Two weeks ago after shopping at Tesco's, St Stephens, Hull with my husband Stephen who is not very well and suffers Parkinson's Deseases. He was not feeling well and I wanted to get him in the car and shopping in the boot, as quick as possible to get him home to rest. In the rush I accidentally put my handbag in the boot, then shut the boot realising immediately I had looked us both out of the car with no coats, phones nothing! The security guys at the store were great and Grant at Customer Services was fantastic. He let me use the store phone to contact RAC. We were kept comfortable in store and my husband was offered cushions by Grants colleague Sharon. We were able to use the store as a contact number for the RAC, and Grant kept us up to date if they called. Once RAC arrived they thought is was best to send us home in a taxi to get spare keys. Once again using Tesco's as a contact point! Grant also looked up the telephone number on his own mobile of my daughters work, so I could let her know what had happened, as she had now way of contacting me and I was expecting a call from her. Grant also looked out for the taxi and let us know when it had arrived, we then went home, got the spare and all ok. After making such a silly mistake it was wonderful to have such great staff to help, and made me realise how much I have become dependant on my mobile phone!”

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Posted 8 years ago

“I shop at Roman road Tesco I just wanted to say wonderful Customer service from Michelle on Checkout wonderful smile and greeting and made you feel so welcome. Thank you Tesco finally got 1 lady who just makes you feel welcome to shop here.”

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Posted 8 years ago

“I'm a new customer of Tesco Direct and find it superb - cant give it enough credit. Would like to add personal recommendation for Mitch my delivery driver ( Lincoln) who was very helpful and friendly and helped me unload the baskets so I, for one, very happy with the all-round shopping experience!!”

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Posted 8 years ago

“I went to Tesco Havant to have my eyes tested yesterday and Theresa was very good helpful showed me everything I needed to know and also Mr perdeep bhachu who done the testing told me what was wrong with my eyes it put me at ease also Theresa helped me with new glasses they were both very good and needs a wow”

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Posted 8 years ago

“There is a lady called Tina c what a lovely lady nothing is to much trouble for her she even gave up her day of to help me with my Valentine's community tea party amazing lady well done Tina”

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Posted 8 years ago

“I Recently Purchased a TV From My Local Store through Tesco derect The TV was delivered to Tesco with in to days of ordering, delivered and installed by a member of customer service. Thanks to Andy Kond Connan. In the Dungannon store”

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Posted 8 years ago

“Had an issue with some bread from the Jesmond store. The guy I spoke to was really helpful and clearly wanted to sort out the issue to my satisfaction. I couldn't have asked for better customer support. I'm impressed.”

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Posted 8 years ago

“My much needed tumble dryer gave up. I ordered a new one from Tesco Direct on Wed 1st Feb morning. It was delivered without fuss on Friday 3rd Feb morning 9.15. exactly as ordered. Also free delivery and recycling of old machine. Excellent service, couldn't ask for more. Highly recommended.”

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Posted 8 years ago

“I recently visited the store at Buckie . Particularly the petrol station where the staff were fantastic. A woman named Audrey went well beyond the call of duty to help with my flat tyre . She is a credit to your company .”

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Posted 8 years ago

“I would like to thank Michelle Houston from your customer serv dept in Scotland for her help in getting me a much needed colour cartridge for my computer. She went out of her way to help me and i cannot thank her enough for her excellent customer care. What a star - Tesco Direct should be proud to have her as part of their team.”

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Posted 8 years ago

“I cannot thank the man enough who could see I was using a walking stick and was struggling due to a back problem, he helped me load my items from my trolley and then back into my trolley after I had paid for them and then there he was again collecting trolley's from the car park and yes he loaded my shopping into my car what a very good service I received from that one very kind chap who works in the cam store”

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Posted 8 years ago

“I have always primarily been a loyal customer of Asda Stores. However,since moving and the only supermarket being Tesco's Stores. At first I was hesitant. But having shopped there,my experiences has been enjoyable,and foremost part uncomplicated. Staff are very freindly,helpful and delightful. However.............. Just as most stores now,reduce indoor stock and have larger stocks online. Ok,some items we really prefare to see what we're investing in. For this I cross reference what I intend to buy online with youtube,for sizes of the items etc,and reviews. Tescos I found offered a great shopping experience,and with a vast variety of stock to meet every demand. And the delivery and collect service,well they too exceed themselves with a four star service. Outstanding Services. Absolutely Recommended.”

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Posted 8 years ago

“I have always primarily been a loyal customer of Asda Stores. However,since moving and the only supermarket being Tesco's Stores. At first I was hesitant. But having shopped there,my experiences has been enjoyable,and foremost part uncomplicated. Staff are very freindly,helpful and delightful. However.............. Just as most stores now,reduce indoor stock and have larger stocks online. Ok,some items we really prefare to see what we're investing in. For this I cross reference what I intend to buy online with youtube,for sizes of the items etc,and reviews. Tescos I found offered a great shopping experience,and with a vast variety of stock to meet every demand. And the delivery and collect service,well they too exceed themselves with a four star service. Outstanding Services. Absolutely Recommended.”

Helpful Report

Posted 8 years ago

“Stupidly I got the wrong cover for my phone and had binned the receipt. However the lad in the phone shop was happy to help and exchange for the correct one. He was polite and helpful”

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Posted 8 years ago

“My ordered came well packaged and 2 days after I ordered on standard delivey”

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Posted 8 years ago

“A good team managed to help sort out the issue I had although was caused due to yodel not tesco them self so extremely great services I shouldn't have got angry as tesco was not at fault in the end I would like to maybe just say that they should change there courier but tesco thank you for all your help Grieg Simpson your and amazing staff member for tesco hope they know that (Dundee) call centre thank you so much”

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Posted 8 years ago

“Everyday they have great deals on”

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Posted 8 years ago

“Firstly I got everything I wanted , several bargains, saved £3.49 on the Brand Guarantee and had a coupon for £6.00 . The icing on the cake was a lovely lady on the Checkout called Sylvia who couldn't have been more pleasant and helped me with packing my shopping on 28th October at Downham market Norfolk. Your Slogan of " Every little helps " does not only apply to discounts but more importantly to your staff who are kind and helpful in all sorts of ways and make my shopping experience a pleasure. Thank you Pat Boulden”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews