Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plenty of organic fresh food most of the time, better choice than any other supermarket I've been to and I've tried them all. Keeping the prices down last week with 25% off organic fresh food, well done Tesco!”

Helpful Report

Posted 8 years ago

“Very competitive prices and a wide range of products. Extremely friendly and helpful staff.”

Helpful Report

Posted 8 years ago

“i had a problem with the self service till an a member of staff come an helped out i was then able to get on my way as i was in a rush”

Helpful Report

Posted 8 years ago

“I was blown away yesterday with how helpful and kind the staff were, I was shopping with my screaming 2 month old daughter and staff were at my aid instantly, the store manager asked if I was ok and to let him know if I needed anything and then I had staff unpack and pack my shopping allowing me to hug my baby calming her!! I couldn't have done it without them!!!”

Helpful Report

Posted 8 years ago

“Tristan jones punched the manager”

Helpful Report

Posted 8 years ago

“Tristan jones punched the manager”

Helpful Report

Posted 8 years ago

“im doing my course work about them and its areet yinna”

Helpful Report

Posted 8 years ago

“im doing my course work about them and its areet yinna”

Helpful Report

Posted 8 years ago

“I bought a satnav online a month ago, it completely stopped working and with no receipt or original packaging, I thought there was no way I'd be able to return it. Terry at customer service was so helpful, put me through to the correct dept on a freephone number and Stuart arranged to swap the faulty product the very next day, either in store or to my home. You can't beat that kind of customer service!! Thank you”

Helpful Report

Posted 8 years ago

“their opening hours are incredible, the one near me in Elmers End is 24 hours !!! are you joking me, you cant get any better then that!! very happy”

Helpful Report

Posted 8 years ago

“great customer service, when I was unsure about what isle to go to a young man named Steven came to help me. At the cashier the staff were very polite and friendly. I will definitely return ! very happy customer :)”

Helpful Report

Posted 8 years ago

“Margaret at linlithgow welcomed me with a smile and took me to straight to the product I needed great service”

Helpful Report

Posted 8 years ago

“there jus incredible to me, every time I go they always find a way to make me smile and best of all, they smile and that makes my day so pls pls pls howay people shop at tut Tesco. you canni buy good scran from there like.”

Helpful Report

Posted 8 years ago

“I nicked 100 pound what I founded on the floor”

Helpful Report

Posted 8 years ago

“ring this number 01945 583885”

Helpful Report

Posted 8 years ago

“the staff were playing Pokémon go down the games isle whilst I was waiting for help.”

Helpful Report

Posted 8 years ago

“Staff very friendly and extremely helpful. Haven't shopped in Tesco for a while but so pleased with today's experience I am switching my allegiance from Sainsbury, this is a major choice change for me.”

Helpful Report

Posted 8 years ago

“Manager Ryan from Tesco Withington road Whalley donated 120 Cadbury creme eggs for Hands on Hair / The Nubian Times Easter egg hunt on Sunday l6th at Alexandra park. Editor Lilian. X”

Helpful Report

Posted 8 years ago

“Yeading 3470 Scott happily made 86 Easter Buns for Yeading Hungary Caterpillars”

Helpful Report

Posted 8 years ago

“darren the manager of tesco mobile springhill bangor was brilliant today when we where buying a phone could not have done enough for us and got a great deal on tesco phone too five stars darren valerie bangor.”

Helpful Report

Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews