Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good team managed to help sort out the issue I had although was caused due to yodel not tesco them self so extremely great services I shouldn't have got angry as tesco was not at fault in the end I would like to maybe just say that they should change there courier but tesco thank you for all your help Grieg Simpson your and amazing staff member for tesco hope they know that (Dundee) call centre thank you so much”

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Posted 9 years ago

“Everyday they have great deals on”

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Posted 9 years ago

“Firstly I got everything I wanted , several bargains, saved £3.49 on the Brand Guarantee and had a coupon for £6.00 . The icing on the cake was a lovely lady on the Checkout called Sylvia who couldn't have been more pleasant and helped me with packing my shopping on 28th October at Downham market Norfolk. Your Slogan of " Every little helps " does not only apply to discounts but more importantly to your staff who are kind and helpful in all sorts of ways and make my shopping experience a pleasure. Thank you Pat Boulden”

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Posted 9 years ago

“I had online delivery at midday. However, as we was rushing out that day for a family birthday celebration. We quickly put the shopping away and ran out the door. When we returned home at 6.30pm we realised tesco had not delivered our baby milk. We needed it that evening as we only had enough for one feed. We rang local stores to try and find it, as it was comfort milk and only selected stores sell it, but nowhere had it in stock. After contacting customer services to explain the situation, they arranged for a driver to deliver it from a store despite the store being closed to the public, as it was a sunday and the store closed at 5pm. So tesco had the baby milk delivered to us at 8.45pm in time for our babies next feed. Excellent service”

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Posted 9 years ago

“My friend told me about Tesco and its club card points system which made me shop at Tesco and its so good and very beneficial, all thanks to my mate Jake for telling me!”

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Posted 9 years ago

“I have recently had surgery and am unable to get my hair wet, when I was leaving the Maidstone store it started raining heavly so my partner went back into store to purchase an umbrella unfortunately there were none in store, however thr staff were amazing and lent me a large Tesco store one, what great staff, thanks so much.”

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Posted 9 years ago

“I have shopped at many supermarkets but tesco is the best from great quality food to great deals. Cant shop anywere eles”

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Posted 9 years ago

“Use full and good service”

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Posted 9 years ago

“Tesco in Daventry is so bright and inviting after the recent changes. I enjoy shopping there; everyone is so friendly and helpful and I appreciate the varied choice of products. I especially like the range of good quality organic products, always fresh and the current 3 for 2 offer is great. Thank you.”

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Posted 9 years ago

“Very attentive and friendly staff at Tesco Extra in thanet. Our Cashier Peter Howard was very friendly and a refreshing sight while on the checkout.”

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Posted 9 years ago

“A big thank you to Alison, from Customer Services, for being so helpful and professional today. A gold medal service, which has made a little boy very happy!”

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Posted 9 years ago

“Massive thank you to Yass and Tracey Calow in your Newbury store. Customer care and advice best I have ever received.. Thank you”

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Posted 9 years ago

“Delighted with Kay and her honest advice while choosing glasses”

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Posted 9 years ago

“I'd like to thank Tesco for being very helpful with my home delivery. I had an issue with my little boy who is on a special diet, meaning having special milk. I had previously bought some of his milk in a different supermarket to tie us over for the evening until my delivery had arrived, on opening the milk it had gone off inside the carton, meaning a grumpy tired baby wanting some milk to go to bed, Tesco was fantastic when I rang them in a panic asking if they knew what time my delivery would be here by. They went above and beyond to bring my delivery earlier to cater for my little boy getting to me in 15 minutes from my phone call, the delivery driver was very helpful, happy and also checked my little boy was ok. I have a delivery every week with tesco and it's always fantastic, with dates and products and drivers are always happy, polite and come within the time slot!”

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Posted 9 years ago

“Very easy to use. Product arrived quick.”

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Posted 9 years ago

“I always used tesco for most of my shopping,having had a stroke my husband has been doing it,he's 81yrs this year so i decided to try on line for my groceries.I am highly delighted with Tesco's ,certainly recommend on line shopping with you.Your delivery lady was splendid and very helpful.Thank you”

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Posted 9 years ago

“Friendly warm atmosphere”

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Posted 9 years ago

“Delivery of Palram shed arrived within timescale quoted and helpfull delivery man. Very happy with shed, clear instructions, parts fitted together easily and finished shed looks very good.”

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Posted 9 years ago

“Ordered 6x6 greenhouse from Tesco. There were problems with delivery which the staff at Tesco dealt with very efficiently. The Greenhouse was excellent when it was built by myself and my wife. Many thanks Tesco and Palram greenhouses.”

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Posted 9 years ago

“Tescos in cardenden staff most helpful and polite if we have a big shop staff usually put messages in the boot of the car for us, managaress mary g lovely accent 5411”

Helpful Report

Posted 9 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews