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Tesco Direct Reviews

3.2 Rating 2,184 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,184 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
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Tesco Direct 1 star review on 11th February 2025
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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
I had online delivery at midday. However, as we was rushing out that day for a family birthday celebration. We quickly put the shopping away and ran out the door. When we returned home at 6.30pm we realised tesco had not delivered our baby milk. We needed it that evening as we only had enough for one feed. We rang local stores to try and find it, as it was comfort milk and only selected stores sell it, but nowhere had it in stock. After contacting customer services to explain the situation, they arranged for a driver to deliver it from a store despite the store being closed to the public, as it was a sunday and the store closed at 5pm. So tesco had the baby milk delivered to us at 8.45pm in time for our babies next feed. Excellent service
Helpful Report
Posted 8 years ago
My friend told me about Tesco and its club card points system which made me shop at Tesco and its so good and very beneficial, all thanks to my mate Jake for telling me!
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Posted 8 years ago
I have recently had surgery and am unable to get my hair wet, when I was leaving the Maidstone store it started raining heavly so my partner went back into store to purchase an umbrella unfortunately there were none in store, however thr staff were amazing and lent me a large Tesco store one, what great staff, thanks so much.
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Posted 8 years ago
I have shopped at many supermarkets but tesco is the best from great quality food to great deals. Cant shop anywere eles
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Posted 8 years ago
Use full and good service
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Posted 8 years ago
Tesco in Daventry is so bright and inviting after the recent changes. I enjoy shopping there; everyone is so friendly and helpful and I appreciate the varied choice of products. I especially like the range of good quality organic products, always fresh and the current 3 for 2 offer is great. Thank you.
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Posted 8 years ago
Very attentive and friendly staff at Tesco Extra in thanet. Our Cashier Peter Howard was very friendly and a refreshing sight while on the checkout.
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Posted 8 years ago
A big thank you to Alison, from Customer Services, for being so helpful and professional today. A gold medal service, which has made a little boy very happy!
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Posted 8 years ago
Massive thank you to Yass and Tracey Calow in your Newbury store. Customer care and advice best I have ever received.. Thank you
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Posted 8 years ago
Delighted with Kay and her honest advice while choosing glasses
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Posted 8 years ago
I'd like to thank Tesco for being very helpful with my home delivery. I had an issue with my little boy who is on a special diet, meaning having special milk. I had previously bought some of his milk in a different supermarket to tie us over for the evening until my delivery had arrived, on opening the milk it had gone off inside the carton, meaning a grumpy tired baby wanting some milk to go to bed, Tesco was fantastic when I rang them in a panic asking if they knew what time my delivery would be here by. They went above and beyond to bring my delivery earlier to cater for my little boy getting to me in 15 minutes from my phone call, the delivery driver was very helpful, happy and also checked my little boy was ok. I have a delivery every week with tesco and it's always fantastic, with dates and products and drivers are always happy, polite and come within the time slot!
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Posted 8 years ago
Very easy to use. Product arrived quick.
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Posted 8 years ago
I always used tesco for most of my shopping,having had a stroke my husband has been doing it,he's 81yrs this year so i decided to try on line for my groceries.I am highly delighted with Tesco's ,certainly recommend on line shopping with you.Your delivery lady was splendid and very helpful.Thank you
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Posted 9 years ago
Friendly warm atmosphere
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Posted 9 years ago
Delivery of Palram shed arrived within timescale quoted and helpfull delivery man. Very happy with shed, clear instructions, parts fitted together easily and finished shed looks very good.
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Posted 9 years ago
Ordered 6x6 greenhouse from Tesco. There were problems with delivery which the staff at Tesco dealt with very efficiently. The Greenhouse was excellent when it was built by myself and my wife. Many thanks Tesco and Palram greenhouses.
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Posted 9 years ago
Tescos in cardenden staff most helpful and polite if we have a big shop staff usually put messages in the boot of the car for us, managaress mary g lovely accent 5411
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Posted 9 years ago
It makes your day whilst shopping when a young member of staff at Ammanford store assists you with unloading your shopping into your car makes all the difference thank you Tesco. Mrs green
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Posted 9 years ago
I went into ormskirk Liverpool tesco on Saturday, I asked a man called Gary who was shocking up selves at the time to help me with something , I would like to say he was a very lovely person and a credit to your company he turned out to be the manager
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Posted 9 years ago
I can buy all I need at Tesco in Leyland my nearest store. I hate having to think about going to different supermarkets for my weekly shop. The main area that often lets other supermarkets other than Tesco is their pet food department and their range in choice of Tassimo coffee. They were great over the Christmas period too, the maximum amount of staff on the checkouts... Also I have to compliment the Christmas range of party food...all cooked at the same temperature so just ' timed and tasty '. Tesco are on the way up its a pleasure to shop. Thank you Tesco Leyland.
Helpful Report
Posted 9 years ago
Tesco Direct is rated 3.2 based on 2,184 reviews