Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank you, great customer service :)”

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Posted 11 years ago

“good customer service. Much appreciated :-)”

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Posted 11 years ago

“Tesco's customer service are fantastic!”

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Posted 11 years ago

“Lovely customer service at the till today in Tesco”

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Posted 11 years ago

“Just had excellent customer service in the hexham store”

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Posted 11 years ago

“Wow, after all my annoyance last night tesco I must say their customer service team is pretty good.”

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Posted 11 years ago

“Have to say, really impressed with the Tesco Mobile customer service. Fast and helped with what I needed to know straight away! Pleased :D”

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Posted 11 years ago

“Great products, great prices and first rate customer service as always”

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Posted 11 years ago

“have had tesco payg for about 3 months so far, uses O2, reliable, value for money, customer service good - no problems.”

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Posted 11 years ago

“this is a good company”

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Posted 11 years ago

“Great products, great prices and first rate customer service Tesco Whyilovetesco”

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Posted 11 years ago

“Tesco has the best customer service ever! Their apologies are always followed by a £ sign. everylittlehelps”

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Posted 11 years ago

“Customer service I just had from tesco home delivery was on point perfec”

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Posted 11 years ago

“Bought two kids' sleeping bags for my daughter to go with her popup tent, each £8 reduced from £16. Ordered Sunday 13th, arrived Tuesday 15th. Cheap and cheerful, good quality products, happy littl'un, would definitely buy again from Tesco Direct.”

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Posted 11 years ago

“I just got the last Tesco Hudl in Plymouth. The lady at Transit Way customer service desk rang around until she found me one. now thats customer service”

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Posted 11 years ago

“Very impressed with Tesco Customer Service team”

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Posted 11 years ago

“This lady Tracy@Tesco is an absolute legend. Best customer service I've ever recieved”

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Posted 11 years ago

“fab customer service from a young lady called Jasmine at Exeter Vale last weekend! :)”

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Posted 11 years ago

“Very impressed with Tesco customer service! Thanks for your help today!”

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Posted 11 years ago

“I will say that the man serving me had brilliant customer service. Polite & caring (:”

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Posted 11 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews