Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a cooker delivered with a faulty door. It quite obviously hadn't been put together quite right at the factory. Indesit came out and looked at it and said that it should be replaced via Tesco Direct. I must say the service we received from the Tesco Direct Customer Care Team (Emma) was actually very good. Yes we had one competent and friendly person that called us back each time. We had regular calls updating us on the process and even a follow up call after the replacement had arrived to ensure we were happy. The product delivered was absolutely fine so at least all the ovens of that model didn't have faulty doors. Maybe Tesco has realised it has to have a human side to regain its old position. If they provide the care we had, to everyone they deal with, then that will be an excellent start.”

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Posted 11 years ago

“Took electrical item back to Tesco Southport and Terry the assistant was so kind helpful and readily sorted the problem . Excellent service!”

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Posted 11 years ago

“Very good customer service. After having a faulty Television delievered to my house they replaced it promptly after a quick and easy call to their phone centres. Very pleased”

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Posted 11 years ago

“Very pleased with the service. After ordering a Television that wasn't working it was exchanged very quickly after ringing their phone lines.”

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Posted 11 years ago

“callum feeney is a good staff at tesco”

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Posted 11 years ago

“Tesco express is very helpful for when you need something and you dont live near a supermarket.”

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Posted 11 years ago

“Tesco are very good at knowing their products and have great staff. A staff memeber was able to help decide on a wide range of products and tell me what was the best choice for me.”

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Posted 11 years ago

“Very good”

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Posted 12 years ago

“very good”

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Posted 12 years ago

“thank you, great customer service :)”

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Posted 12 years ago

“Wow, after all my annoyance last night tesco I must say their customer service team is pretty good.”

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Posted 12 years ago

“Have to say, really impressed with the Tesco Mobile customer service. Fast and helped with what I needed to know straight away! Pleased :D”

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Posted 12 years ago

“Great products, great prices and first rate customer service as always”

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Posted 12 years ago

“have had tesco payg for about 3 months so far, uses O2, reliable, value for money, customer service good - no problems.”

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Posted 12 years ago

“this is a good company”

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Posted 12 years ago

“Great products, great prices and first rate customer service Tesco Whyilovetesco”

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Posted 12 years ago

“Tesco has the best customer service ever! Their apologies are always followed by a £ sign. everylittlehelps”

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Posted 12 years ago

“Customer service I just had from tesco home delivery was on point perfec”

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Posted 12 years ago

“Bought two kids' sleeping bags for my daughter to go with her popup tent, each £8 reduced from £16. Ordered Sunday 13th, arrived Tuesday 15th. Cheap and cheerful, good quality products, happy littl'un, would definitely buy again from Tesco Direct.”

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Posted 12 years ago

“I just got the last Tesco Hudl in Plymouth. The lady at Transit Way customer service desk rang around until she found me one. now thats customer service”

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Posted 12 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews