“I would just like to say how helpful the young man Michael was at the Tesco store in Sidcup yesterday. I needed some advice with my Hudl (for the second time) and he was really patient and very pleasant. I call him 'my technical advisor.'
I have spoken to him on a previous occasion and he was really helpful then.
Thank you”
“We had a cooker delivered with a faulty door. It quite obviously hadn't been put together quite right at the factory. Indesit came out and looked at it and said that it should be replaced via Tesco Direct. I must say the service we received from the Tesco Direct Customer Care Team (Emma) was actually very good. Yes we had one competent and friendly person that called us back each time. We had regular calls updating us on the process and even a follow up call after the replacement had arrived to ensure we were happy. The product delivered was absolutely fine so at least all the ovens of that model didn't have faulty doors. Maybe Tesco has realised it has to have a human side to regain its old position. If they provide the care we had, to everyone they deal with, then that will be an excellent start.”
“Very good customer service. After having a faulty Television delievered to my house they replaced it promptly after a quick and easy call to their phone centres.
Very pleased”
“Tesco are very good at knowing their products and have great staff. A staff memeber was able to help decide on a wide range of products and tell me what was the best choice for me.”
“Bought two kids' sleeping bags for my daughter to go with her popup tent, each £8 reduced from £16. Ordered Sunday 13th, arrived Tuesday 15th. Cheap and cheerful, good quality products, happy littl'un, would definitely buy again from Tesco Direct.”
