Login
Start Free Trial Are you a business? Click Here

Tesco Direct Reviews

3.2 Rating 2,184 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,184 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

Write Your review

Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Pity Tesco online delivery keeps forgetting things but great customer service - quick and easy thanks a lot
Helpful Report
Posted 11 years ago
My faith in customer service has been restored this week by Tesco.
Helpful Report
Posted 11 years ago
Forgot to say that I was very happy with the wine delivery when it got here. Good customer service and lovely red wine to enjoy
Helpful Report
Posted 11 years ago
very good customer service regarding a late delivery online from Tesco Scottish girl in the call centre setting a high standard.
Helpful Report
Posted 11 years ago
Tesco Deysbrook provides great customer service as you'd expect along with a close knit family feel you wouldn't get at most superstores. Thanks Tesco!
Helpful Report
Posted 11 years ago
Tesco Direct is rated 3.2 based on 2,184 reviews