Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offer free click and collect with next day collection.”

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Posted 8 years ago

“Very easy and friendly service”

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Posted 8 years ago

“Very easy very quick”

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Posted 8 years ago

“Really easy to use their click and collect!”

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Posted 8 years ago

“Fast delivery at competitive prices. Click and collect at local store. No missed delivery notices required.”

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Posted 8 years ago

“Fast delivery at competitive prices. Click and collect at local store. No missed delivery notices required.”

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Posted 8 years ago

“Happy staff, clean and got all my shopping needs”

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Posted 8 years ago

“Staff are great.”

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Posted 8 years ago

“The order came between the time given and I got to choose a time slot to suit me”

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Posted 8 years ago

“I always get what I need and the staff is very helpful!”

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Posted 8 years ago

“Tesco direct were easy to deal with and their emails kept me updated with the status of my order. I liked the way I was able to pick up my order from a local Tesco express rather than having to go to one of their larger stores.”

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Posted 8 years ago

“Ease of use, click and collect is ideal, great communication, quality products, fab service, love Tesco clothing”

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Posted 8 years ago

“Product as advertisement. Product arrived earlier than planned. The watch I buy I really like.”

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Posted 8 years ago

“I am an OAP and struggle to use my mobile phone. Dave, the salesman at the Durrington store in West Durrington ,has the kindest manner and always "sorts me out" with respect. I find I learn a little more from him each time I seek help. All of the sales team are helpful at this store with very friendly manners.”

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Posted 8 years ago

“had what I needed”

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Posted 8 years ago

“they are easy to use and reliable.”

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Posted 8 years ago

“Item was delivered by due date, easy buying process, easy collection process with a choice of stores to collect from.”

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Posted 8 years ago

“Price. Excellent quality. ease of layout. Disabled parking. Just good food at affordable prices.”

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Posted 8 years ago

“Great shop with great prices”

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Posted 8 years ago

“Friendly helpful staff Jenny and Misha. Good well sricjed branch and well laid out not cluttered. Would highly recommend shopping in this store.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews