Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products, short check out queue times”

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Posted 8 years ago

“Very helpful gave good advice and set up my new phone.”

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Posted 8 years ago

“Huge up to date product range. Very easy website for choice. Ultimate shopping convenience. Very helpful with product problems and returns. Also very helpful phone contact for help. Option of using Tesco vouchers as a Tesco shopper for large product price reduction.”

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Posted 8 years ago

“Great children's uniforms lovely Quality very good prices”

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Posted 8 years ago

“efficient and fast service. my goods came and i am happy with the product. thank you”

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Posted 8 years ago

“Everyone nosed u and they go out of there way to help very pleasant people and u enjoy doing your shopping.”

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Posted 8 years ago

“I purchased home digital telephones and their advice was excellent”

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Posted 8 years ago

“Excellent service, quality and value.”

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Posted 8 years ago

“Friendly!”

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Posted 8 years ago

“Cery Happysad”

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Posted 8 years ago

“Clear check out process and informative emails regarding delivery.”

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Posted 8 years ago

“Easy to shop online, 1 hour delivery slots, friendly helpful delivery staff”

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Posted 8 years ago

“easy to navigate store, good prices, friendly staff”

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Posted 8 years ago

“Very easy website to do an online grocery shop. One item was damaged on arrival, the driver refunded the full amount right there and then! They were short of stock on another item in a specific size so they replaced it with a smaller size. I wasn't happy about this as it meant i was short of the quantity i needed. As a result, they refunded the full amount to me and let me keep the size they'd sent. That made me happy! I've ordered from Tesco a few times before and i find them very good for online grocery shopping!”

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Posted 8 years ago

“best prices, good choices”

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Posted 8 years ago

“best prices, good choices”

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Posted 8 years ago

“Great customer service with buying a tv. Help me with bringing the tv all the way to the car.”

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Posted 8 years ago

“Quick service! Food is quite tasty, but most of all it's easy! I'm on week 3 and I don't feel hungry. It's not difficult if you go out, you just need to plan ahead a little. I will continue until I've reached my goal. The thing to note is my body is strange, so the fact I have lost 8lb, is amazing, but it does feel more in my clothes”

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Posted 8 years ago

“Great friendly service”

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Posted 8 years ago

“They deliver excellent quality products in a timely manner.”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews