Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“talking of tesco wadebridge , the staff are so go and helpful , it makes shopping a pleasure ,”

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Posted 8 years ago

“This is a review of the Tesco mobile phone service. I have been with them for three years now, and my wife has also switched over too. Last year we travelled quite a lot in the EU and the setvice we got was excellent. Many thanks. Highly recommended”

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Posted 8 years ago

“very good experience.”

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Posted 8 years ago

“they made it very simple to place my order and there were no hickups what so ever i was very impressed with there service cheers”

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Posted 8 years ago

“Bought something in the sale and was a very good price”

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Posted 8 years ago

“It was a good shop.”

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Posted 8 years ago

“Good service and assistance regarding meeting my purchase requirements.”

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Posted 8 years ago

“Open 24 hours”

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Posted 8 years ago

“buy all my shopping there”

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Posted 8 years ago

“Money off”

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Posted 8 years ago

“I have been using Tesco direct for years. I highly recommend as delivery is usually fast (we use free click & collect to our local Tesco store) products are generally competitively priced AND should u experience an issue, you can contact them & they deal with your issue there & then and have previously sent replacements and collected items that I had issues with. Really great customer service and I trust them to sort out an issue out which will always assure that I keep using!”

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Posted 7 years ago

“Great service very quick collection and delivery service and local shop”

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Posted 8 years ago

“Product are very cheap and there is all you need”

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Posted 8 years ago

“great service kept up to date with every part of the delivery process”

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Posted 7 years ago

“Easy to order, competitive prices and emails kept me up to date for collection of order. Added bonus is the clubcard points (which helps towards Xmas)”

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Posted 7 years ago

“good service”

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Posted 7 years ago

“Loyalty card - over the years I have used their vouchers to buy P&O ferry tickets, Best Western hotel stays, magazine subscriptions, etc. Good choice to spend the vouchers on.”

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Posted 8 years ago

“""Tesco Astley - On Saturday I called in for some shopping and noticed that the large white Comfort was obviously sold out from the shelves due to the 50% off special offer......as I normally buy this product I asked a shop assistant and she immediately said she would find out if there was any in the back and if so would ask someone to put some out. Not only did she do that but she actually picked up two and wandered the aisles until she found me......now that is service*****”

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Posted 7 years ago

“Good quality, reasonable price & quick delivery”

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Posted 7 years ago

“Very good prices”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews