Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn't find what I was looking for. I located a staff member easily who stopped stacking shelves and found the product for me. They were cheerful and happy to help.”

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Posted 7 years ago

“Good choice of fridge freezer and arrived the next day on free delivery”

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Posted 7 years ago

“Brian has just delivered our order. If there were more people in the world like him,then,we would all be a little happier. He is a credit to Tesco.”

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Posted 7 years ago

“Quick efficient click and collect. Both times earlier than stated. Goods as described.”

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Posted 7 years ago

“All daily items u can buy”

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Posted 7 years ago

“24 hours open, good prices and no quibble returns. Also good customer service.”

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Posted 7 years ago

“the staff are so happy all the time and that's hard to do in todays climate”

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Posted 7 years ago

“Excellent value for money”

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Posted 7 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 7 years ago

“Excellent service keeping us up to date on delivery”

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Posted 7 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 7 years ago

“Easy to buy and collect from local store. No postage fees.”

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Posted 7 years ago

“Fabulous toys, arrived the day after I ordered them. As always I'm very happy with my purchase and the service from the Tesco Direct team. Many thanks to them and I would highly recommend!”

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Posted 7 years ago

“Always fantastic service, items and delivery. Very happy”

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Posted 7 years ago

“great website easy to use and great value for money”

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Posted 7 years ago

“Found everything that we required and do not have to queue at checkout”

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Posted 7 years ago

“Dealt with an issue I had”

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Posted 7 years ago

“The product is good”

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Posted 7 years ago

“order was smooth and easy to get info”

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Posted 7 years ago

“-nice service -sale -reduced prices -self-service -they accept coupons -free fruit for children -free newspapers -cheapest price in the city -Large selection of products -carpark -polish food”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews