Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,195 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price on a box set DVD I required and prompt click and collect makes thing so much easier sometimes...”

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Posted 8 years ago

“The product I bought on Black Friday, was a good price and was delivered early”

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Posted 8 years ago

“I ordered a Candy fridge/freezer from Tesco Direct. Delivered exactly when they said it would be. However fridge was faulty on delivery. Tesco were brilliant, the same could not be said for Candy ( which is also Hoover ). When I reported the fault the young guy at Tesco could not be more helpful, he even rang me back as promised because Candy left him hanging on their service line for so long. They even cut him off whilst still waiting to report my fault. He told me he had sent them an e mail. It is now sorted despite lousy Candy service. I chose a repair although Tesco offered me an instant replacement.”

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Posted 8 years ago

“I couldn't find what I was looking for. I located a staff member easily who stopped stacking shelves and found the product for me. They were cheerful and happy to help.”

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Posted 8 years ago

“Good choice of fridge freezer and arrived the next day on free delivery”

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Posted 8 years ago

“Brian has just delivered our order. If there were more people in the world like him,then,we would all be a little happier. He is a credit to Tesco.”

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Posted 8 years ago

“Quick efficient click and collect. Both times earlier than stated. Goods as described.”

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Posted 8 years ago

“All daily items u can buy”

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Posted 8 years ago

“24 hours open, good prices and no quibble returns. Also good customer service.”

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Posted 8 years ago

“the staff are so happy all the time and that's hard to do in todays climate”

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Posted 8 years ago

“Excellent value for money”

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Posted 8 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 8 years ago

“Excellent service keeping us up to date on delivery”

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Posted 8 years ago

“I love my on line shopping and the delivery drivers are so helpful and polite”

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Posted 8 years ago

“Easy to buy and collect from local store. No postage fees.”

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Posted 8 years ago

“Fabulous toys, arrived the day after I ordered them. As always I'm very happy with my purchase and the service from the Tesco Direct team. Many thanks to them and I would highly recommend!”

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Posted 8 years ago

“Always fantastic service, items and delivery. Very happy”

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Posted 8 years ago

“great website easy to use and great value for money”

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Posted 8 years ago

“Found everything that we required and do not have to queue at checkout”

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Posted 8 years ago

“Dealt with an issue I had”

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Posted 8 years ago

Tesco Direct is rated 3.2 based on 2,195 reviews