Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent home delivery”

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Posted 7 years ago

“The star products is a great idea to help me shop quickly and effectively. Great prices and friendly staff.”

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Posted 7 years ago

“Happy with bike”

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Posted 7 years ago

“I bought vouchers for my son for Christmas. Always buy from Amazon, for lots of other things.. Always good prices, and quick delivery”

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Posted 7 years ago

“excellent customer service always happy to help and a very clean store”

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Posted 7 years ago

“The staff are always there willing to help you. They will happily direct you or even take you to the product you are looking for. Our most pleasantly memorable interactions with staff has been with Tesco checkout staff as well.”

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Posted 7 years ago

“Dundas Street Edinburgh store have the best staff - great store to visit!”

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Posted 7 years ago

“Served by a young lady called Lily at the Eston store. Very polite and lovely mannered, helpful and a lovely smile to make the end of my shopping trip worth it. If I could tip I would have.”

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Posted 7 years ago

“They accepted a return of a toy bought as an Xmas present (child already had it) & allowed the money off our bill with no receipt.”

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Posted 7 years ago

“Ordered with short notice over the Christmas period but Tesco made sure my items were here before the big day”

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Posted 7 years ago

“happy staff always willing to help”

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Posted 7 years ago

“I ordered a late order for Christmas for my daughter and Tesco managed to deliver this on time despite the late ordering being my fault A +”

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Posted 7 years ago

“The order arrived on time as advised via text message and all items were as requested.”

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Posted 7 years ago

“Best and most reliable service I received my order just very next”

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Posted 7 years ago

“Great customer service in store, especially in the pharmacy in Huntingdon.”

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Posted 7 years ago

“A nice person at the checkout.”

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Posted 7 years ago

“Excellent service. Friendly staff. First class product delivered within set time frame. What more could you want.”

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Posted 7 years ago

“Tesco made every effort to deliver my shopping in extremely bad weather and should be commended for this as I am house bound. I rely on this service and am always very pleased with the wonderful friendly patient staff who deliver my shopping weekly. Well done all!!!”

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Posted 7 years ago

“Hight standard Excerlant customer service train table item was solid all pices there cheep little one lover it will remain a lolial customer”

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Posted 7 years ago

“Good deal on electrical goods with wide range available.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews