Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Allways great service.Super delivery drivers and follow all instructions. And the saving on fuel for the car is a great bonus.”

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Posted 7 years ago

“VERY GOOD”

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Posted 7 years ago

“Very helpful service when I needed help and professional approach, always with a smile.”

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Posted 7 years ago

“Excellent customer service, helping us solve a problem in store.”

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Posted 7 years ago

“Asda is amazing! they have fresh meat and a lady called Chris. Yuk. 2wks ago i got a pear slice for free and Suki the manager came and sliced it for me”

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Posted 7 years ago

“Fantastic service always friendly staff”

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Posted 7 years ago

“Unlike home deliveries from other supermarkets, Tesco always pick really fresh fruit, veg and meat. Always on time and always helpful.”

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Posted 7 years ago

“Store is always nice and tidy. Different range of all food, including diary free which is not expencive compared to other stores. Collecting points is useful and pays off!”

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Posted 7 years ago

“Love tesco always stock my favourite things. Never empty shelves”

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Posted 7 years ago

“Friendly staff and good prices Liz was most helpful”

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Posted 7 years ago

“Its a happy feeling store with great bargains with reduced prices”

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Posted 7 years ago

“They had stock of a scooter my daughter has been after for ages and i was also able to pay using my clubcard points so made it cheaper then elsewhere too”

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Posted 7 years ago

“The order arrived on time. Were honest about substitutions and offered compensation without a fuss”

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Posted 7 years ago

“They have a lot of discounts.”

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Posted 7 years ago

“Ordered an Xbox one x from Tesco direct ,by far the cheapest deal around at the time,arrived when stated and was very securely packaged,also could track parcel so knew where it was at all time great job”

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Posted 7 years ago

“Ordered something at weekend and was ready to collect at my local store today. Excellent service and easy to use.”

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Posted 7 years ago

“Very fast delivery and great item.”

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Posted 7 years ago

“Bought clothing from F&F via web. Great efficient service and delivery to local Express Store. Quality good and VFM.”

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Posted 7 years ago

“Good products and ease of checkout”

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Posted 7 years ago

“Made me feel excited”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews