Name: Tesco Direct
Rating: 3.24

“Tesco used to be full of great value but now it's just full of marketing scams making people think it's cheap. You add the few things up in your head and their prices dont tally with rivals too well even tho it says it does with the brand shopping. Their own brand stuff is even getting to an extortionate amount. Employees could do with being a little more friendly. I'm not saying it's every employee but a fair few. I have been in other frachised stores that give me a positive happy shopping experience just because of the employees. I'm not exactly short of a pound but I don't have an unlimited supply either. I know theres other's getting it hard compared to me so every little helps.”

Helpful Report

Posted 8 years ago

“Slogan is every little helps, but I didn't see any help in my store.”

Helpful Report

Posted 8 years ago

“The shelves are often empty, not attempt is made to correct the problem, cheese buns on the bread counter are missing from the bread counter at 4 Tesco shops within 15 miles of home so now don't bother with Tesco. No wonder they complain about not selling enough products. If you haven't got the products you cannot make a sale and therefore you cannot make money. Even the monkeys in London Zoo might tell the buyers that!!!!!!!”

Helpful Report

Posted 8 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 8 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 8 years ago

“Diabetics everywhere be aware. Although I agree all staff were very polite . There is one thing that people need to know. I went for my diabetic eye test during which I suffered a hypo none of the staff in vision express had any knowledge or experience concerning this very serious illness. I even check with the Tesco manager who also did not understand about diabetes. I had a 7 mile journey back home and only just made it . I feel if any company is offering diabetics a service there staff should should be educated regarding this serious illness before someone dies.”

Helpful Report

Posted 8 years ago

“I treid on three items, two of them had wrong label on or were badly sized. I told the chanigng room assistant as leaving the changing rooms and she was disinterested in my helpful advice about the wrong label; she evidently only wanted to take the items that I was not going to buy off me. Later I accidentally left the security tag on (even though the item was only £5) and realised when leaving the self checkout area. I went back to have it removed and the member of staff was talking to a colleague and did not try to engage with me. This shopping trip I felt that my custom was not appreciated”

Helpful Report

Posted 8 years ago

“I understand the weather has been bad and i have made three different delivery dates.iI was supposed to have delivery today sunday 4/3/18 between 10-11am.at 12 midday i still hadnt recieved goods.looked on my order details on line said they had been delivered !!!!phoned tesco they said this meant the order had been cancelled-weather fine raining road clear.no text or email message.very poor service.”

Helpful Report

Posted 8 years ago

“GI placed an order to be delivered between 3-4pm on Saturday earliest time lot available, whilst it was raining the snow had cleared and roads OK When the order didn't arrive I phoned to be told all weekend orders had been cancelled, We were not informed. To make matters worse knowing that my husband was just out of hospital and I am elderly in poor health my neighbour offered to pick up anything I needed, I told her we were OK as I had done an online shop. I was only desperate for Bread and milk, but by the time we had been let down all our local shops and our nearest Tesco superstore had no milk or bread left on the shelves, and apparently no deliveries were expected until Monday or Tuesday. To say unhappy withe Tesco would be putting it way too mildly. I was offered an e voucher for fifteen pounds which when it arrived was for ten pounds, and seems to require printing or a PIN number However it does not solve my currant problem and I am now likely to try shopping elsewhere”

Helpful Report

Posted 8 years ago

“Too much plastic on their products”

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Posted 8 years ago

“Tesco Blackburn. Don't expect to see any helpers at all on the shop floor. Had to go customer services where the lady had to leave the desk to find what I wanted. Tesco need to be more organised”

Helpful Report

Posted 8 years ago

“Price increased and delayed delivery”

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Posted 8 years ago

“over sized box stashed with brown paper filler for two items which could have easily fitted in a box half the size!!!”

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Posted 8 years ago

“Always to busy staff are rude and poor attitude”

Helpful Report

Posted 8 years ago

“Having been bombarded with reminders to book my slot for Christmas, which I booked in the middle of the night for the 23rd December. Knowing how unreliable the home deliveries are I went to Aldi and Makro before hand to get things I knew may now be delivered. I had 15 items not delivered. That's not good enough, so be warned shoppers don't request a delivery too near the date you want it, you may be disappointed.”

Helpful Report

Posted 8 years ago

“They take customers for granted and a lot of the time I feel staff are unhappy. Special offers are impractical mist if the time”

Helpful Report

Posted 8 years ago

“At the checkout, the price for an item that I was buying showed as greater than than advertised on the shelf. I pointed this out to the checkout operator who responded by saying "what do you expect me to do about it?" I asked her to have the price checked and she said she couldn't as there as there was no one to do this. I pointed out 2 people walking by (wearing Tesco name badges) and she said they didn't work there. She eventually did call someone who checked and it was sold to me at the price advertised on the shelf.”

Helpful Report

Posted 8 years ago

“This was my first experience of Tesco delivery service. The experience went swimmingly until I found they had sent the wrong white wine. I telephoned customer services and was told in no uncertain terms that I had ordered what I had received and if I wanted to change it I could carry it to my local store and deal with it. The attitude of this man was so brusque, unhelpful and totally without sympathy it was breathtaking. The only reason I used the 'service' was because I had just had surgery and couldn't carry heavy goods! Ocado, or Sainsbury next time”

Helpful Report

Posted 8 years ago

“I am a frequent customer of the Hove Denmark Villas store and have felt very disappointed and let down by the service and stock availability recently. On three separate occasions I have told there was no bread, no meal for two deal, no wine offer, etc. due to lack of stock. When I asked why no one could tell me but assured me there was a delivery in the offing but didn't know when. Also on numerous occasions the staff are seen to be blocking the isles with the restocking trolley (perhaps unavoidably) but again chatting and grouping together which made passing very difficult with a trolley. I may add I am a loyal customer of Tesco and have been for many years but I was under the impression the smaller stores filled the void to the superstores and should have the essential items always. Richard Potts richardmpotts@gmail.com”

Helpful Report

Posted 8 years ago

“Member of staff working at till chewing gum with mouth open. Not the first time this has happened in this store. Made comment to her. No reaction or apology, nor removal of gum. Disgusting that someone dealing with food products can chew gum while working.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Tesco Direct Reviews